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Code 19 error on two devices


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#1 theprofessor

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Posted 18 November 2012 - 07:08 PM

I was having some issues with my pc a few weeks back. Nobody could find a fix for my problem so I took the 11 hr route and restored it back to factory settings. Everything is good except I've got a yellow exclamation point over two devices under Devices & Printers. It's bugging me and even though my initial problem is fixed, I'd like everything tip top after I just put in all this work setting it back up.

The error message located in properties is Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). One is for my printer and I assume the other is for my modem? I posted a pic cause I'm a little rere when it comes to technology.

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#2 narenxp

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Posted 18 November 2012 - 07:33 PM

Download

System look

Launch it and copy this script

:reg
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F} /s

click on LOOK,post the generated log

Edited by narenxp, 18 November 2012 - 07:34 PM.


#3 theprofessor

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Posted 18 November 2012 - 11:57 PM

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000]
"CoInstallers32"="mmcico.dll,MediaClassCoInstaller"
"DevLoader"="*ntkern"
"NTMPDriver"="usbvideo.sys"
"InfPath"="usbvideo.inf"
"IncludedInfs"="ks.inf kscaptur.inf"
"InfSection"="USBVideo"
"InfSectionExt"=".NT"
"ProviderName"="Microsoft"
"DriverDateData"=00 80 8c a3 c5 94 c6 01 (REG_BINARY)
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="usb\class_0e"
"DriverDesc"="USB Video Device"
"KS"="1"
"Vendor"="Microsoft"
"IsPnP"= 0x0000000001 (1)
"UvcFlags"= 0x0000000010 (16)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001]
"HardwareConfig"=01 (REG_BINARY)
"DevLoader"="*NTKERN"
"NTMPDriver"="usbscan.sys"
"USDClass"="{FCCC3B6D-B680-1DB3-D590-0C5B2E2753FF}"
"InfPath"="oem33.inf"
"IncludedInfs"="sti.inf"
"InfSection"="DMR.USB.6"
"InfSectionExt"=".NTAMD64"
"ProviderName"="Hewlett-Packard"
"DriverDateData"=00 c0 51 8d 79 90 cd 01 (REG_BINARY)
"DriverDate"="9-12-2012"
"DriverVersion"="28.0.1287.0"
"MatchingDeviceId"="usb\vid_03f0&pid_5412&mi_00"
"DriverDesc"="HP Officejet 6500 E710n-z (USB)"
"CreateFileName"="\\.\Usbscan0"
"SubClass"="StillImage"
"Capabilities"= 0x0000000031 (49)
"DeviceType"= 0x0000000001 (1)
"DeviceSubType"= 0x0000000002 (2)
"ICMProfiles"="sRGB Color Space Profile.icm"
"FriendlyName"="HP Officejet 6500 E710n-z (USB)"
"DeviceID"="{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000"
"Vendor"="Hewlett-Packard"
"IsPnP"= 0x0000000001 (1)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\DeviceData]
"TulipIOType"= 0x0000000001 (1)
"TulipDevNameType"= 0x0000000003 (3)
"TwainDS"="HP Officejet 6500 E710n-z"
"Server"="local"
"UI Class ID"="{4DB1AD10-3391-11D2-9A33-00C04FA36145}"
"ProductFolder"="HP Officejet 6500 E710n-z"
"TulipCLSID"="{1DD88095-1F58-450F-8C33-1C7DA8BF8EC6}"
"ICMProfile"="sRGB Color Space Profile.icm"
"ModelString"="e710n"
"ExactModelString"="e710n"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events]
(No values found)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events\HP_OJ6500_E710nz_SCAN]
@="Scan button press"
"GUID"="{1CFD34DA-6DB2-4e8b-9359-FA99DAC70950}"
"LaunchApplications"="*"
"DefaultHandler"="{1DB0A817-34DD-4E56-A705-4361A34CCE23}"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events\HP_OJ6500_E710nz_SCAN\{1DB0A817-34DD-4E56-A705-4361A34CCE23}]
"Name"="HP Scan"
"Desc"="HP Scan"
"Icon"="sti.dll,0"
"Cmdline"="C:\Program Files (x86)\HP\HP Officejet 6500 E710n-z\bin\HPScan.exe /StiDevice %1 /StiEvent %2"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\Properties]
(Unable to open key)

#4 narenxp

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Posted 19 November 2012 - 08:27 AM

We found the cause of error

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\Properties]
(Unable to open key)


This key is getting blocked

Press Windows+R key and type

regedit and click ok

Go to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\Properties

Right click on the PROPERTIES

Click on ADD and type

Everyone in dialog BOX

Checkmark Full control option

click ok

Restart the PC and let me know if you still have the error

Edited by narenxp, 19 November 2012 - 08:43 PM.


#5 theprofessor

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Posted 19 November 2012 - 12:14 PM

When I go to add "everyone" in permissions and click OK, it says access is denied.

#6 narenxp

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Posted 19 November 2012 - 08:45 PM

Right click on key and select PERMISSIONS

Click on ADVANCED option

Click on OWNER tab

Select your name change owner and click APPLY

Now add EVERYONE to permissions and give full control and click ok

Edited by narenxp, 19 November 2012 - 08:46 PM.


#7 theprofessor

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Posted 19 November 2012 - 11:40 PM

Didn't fix it.

#8 narenxp

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Posted 20 November 2012 - 12:05 AM

Please run system look again and post the new log

Press Windows+R key and type

devmgmt.msc and click ok

Right click on your printer driver>>Uninstall

Restart the PC.Let me know if that helps

#9 theprofessor

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Posted 20 November 2012 - 01:00 AM

Removing device "fixed" it for some weird reason. Well, the yellow exclamation marks went away anyway. Doesn't make sense to me but thanks for the help.

#10 narenxp

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Posted 20 November 2012 - 01:05 AM

Removing device "fixed" it for some weird reason. Well, the yellow exclamation marks went away anyway. Doesn't make sense to me


It makes sense to me.For some unknown reason [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\Properties] key was blocked.We had to unblock it.A simple uninstall will never fix it.

Edited by narenxp, 20 November 2012 - 01:05 AM.





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