Posted 18 November 2012 - 08:37 AM
I have a toshiba laptop running Windows 7 64-bit. I access the internet through a home network router.
I had not used it in a few weeks, and the Norton Internet Security subscription expired. I tried to open NIS, but it pops up a kind of "sketchy"-looking error window titled "AutoFix", that has the following error message:
"Norton Internet Security has encountered an error. Error: 8504, 104"
There's a button to click to "Open Support Web Site", but my spidey-sense says not to.
My security settings indicate Windows Firewall is operating OK. I can't find anything in Windows security saying anything regarding antivirus status. I'd like to just uninstall Norton and use the free Windows antivirus.
1) Am I infected with malware? (I had a problem previously with this laptop around 8 months ago, but it was successfully resolved here at bleeping computer).
2) Do you see any problem with uninstalling NIS and installing the free Windows antivirus?