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Possible infection? Norton subscription expired, and Autofix errors


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#1 C Hauesr

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Posted 18 November 2012 - 08:37 AM

Greetings-

I have a toshiba laptop running Windows 7 64-bit. I access the internet through a home network router.

I had not used it in a few weeks, and the Norton Internet Security subscription expired. I tried to open NIS, but it pops up a kind of "sketchy"-looking error window titled "AutoFix", that has the following error message:

"Norton Internet Security has encountered an error. Error: 8504, 104"

There's a button to click to "Open Support Web Site", but my spidey-sense says not to.

My security settings indicate Windows Firewall is operating OK. I can't find anything in Windows security saying anything regarding antivirus status. I'd like to just uninstall Norton and use the free Windows antivirus.

1) Am I infected with malware? (I had a problem previously with this laptop around 8 months ago, but it was successfully resolved here at bleeping computer).
2) Do you see any problem with uninstalling NIS and installing the free Windows antivirus?

THANKS!

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#2 InadequateInfirmity

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Posted 18 November 2012 - 08:48 AM

You should run the Norton Removal Tool.
http://download1us.softpedia.com/dl/b3a3b2b7b58dce5f1bfd4ec221dce15a/50a8e701/100026173/software/tweak/Norton_Removal_Tool.exe

Reboot and install Avast free or MSE.

#3 C Hauesr

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Posted 18 November 2012 - 09:03 AM

Thnaks for the very quick reply. I'll do that.

#4 InadequateInfirmity

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Posted 18 November 2012 - 09:12 AM

:thumbup2:

If you feel that there might still be any issues with possible malware after you complete the steps we can run a few scans. Let me know you choice.




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