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Harddisk not Detected by Windows.


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#1 taheriron

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Posted 18 November 2012 - 05:39 AM

Hello,

My Seagate 500 gb hard disk which is 2 year old in my system suddenly stopped working.I have 2 HDD 1 is 80 gb in which i have OS xp sp3 installed and other is my 500 gb harddisk with 1 whole partition.My bios can detect the hard disk but windows xp insatllation cd cannot detect it nor my OS.Though my computer works as my OS is in 80gb HDD.Any help will be appreciated. :thumbup2: .I have atached a screenshot in which C: & E: is my 80 gb partitioned disk D: was my 500 gb HDD which is now missing from it.

Thanks & Regards,
Taher

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#2 taheriron

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Posted 18 November 2012 - 05:45 AM

Attached File  bleep.JPG   160.53KB   12 downloads

#3 taheriron

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Posted 18 November 2012 - 11:00 PM

hi,

I have clicked some pictures of my drive to let u know how my drives are connected and i have clicked image of bios too, to ensure you that the HDD is detected by the bios. PFA

Thanks and Regards,
Taher

Attached Files



#4 hamluis

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Posted 19 November 2012 - 03:43 PM

I'd say that the 500GB D: partition has problems, since it doesn't show in Disk Management.

I would run the appropriate hard drive manufacturer's diagnostic utility on that drive, from DOS.

http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

Louis

Edited by hamluis, 19 November 2012 - 03:44 PM.


#5 scurvychef

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Posted 19 November 2012 - 07:53 PM

Have you double checked to make sure that the jumper pins are properly set to enable the drive for "slave" and not "master" or anything else?

#6 taheriron

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Posted 19 November 2012 - 10:50 PM

hi,

ok i will try the diagnostic utility, and I dont wan to finger the jumper parts as the driver was working perfectly and before, and it stopped working all of a sudden. :)

#7 taheriron

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Posted 19 November 2012 - 11:54 PM

Hi,

Ok i run the sea tools DOS on the startup it scanned and showedup only my one 80 gb drive but not the 500 gb drive :(, then i went into device manager > Hardware > IDE ATA/ATAPI controllers > and i uninstalled the [Intel ® 82801G (ICH7 Family) ULTRA ATA STORAGE COntrollers - 27 DF] and rebooted, it took a while during restart.After the reboot it installed all my dvd drive, IDE channels and got my 500 gb hard disk too automatically installed......but it still didn't showed in My computer, but it was showing under Device Manager. So, again i rebooted the computer with sea tools DOS CD and it scanned my drives and Sea tools Detected my 500 gb hard disk.I thought of scanning the drive so i clicked on scan > Long scan the scan started after a while it came up with an error and gave me a error code so that i can use that code during replacement of my drive with the manufacturer, is my Hard disk dead ?Its only 2 years old i had my valuable data in it :( :'( please Help. !!

#8 AustrAlien

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Posted 20 November 2012 - 01:19 AM

... is my Hard disk dead ?Its only 2 years old i had my valuable data in it :( :'( please Help. !!

Let's try using a bootable Linux CD/flashdrive to check the hard drive's condition and attempt to recover copies of your important personal files from the problematic hard drive.

On a working computer, please download the latest version of PartedMagic:
Write (in the appropriate manner) the downloaded .iso file to either CD or USB/flashdrive:
With the problematic hard drive connected, boot the computer from the PartedMagic CD or flashdrive:
  • At the first menu with Default settings (Runs from RAM) selected, press <ENTER>.
    Be patient while PartedMagic loads into memory, and then displays its Desktop.
Success? Let me know if you can successfully boot to the Desktop of PartedMagic, and whether you are using a bootable CD or a flashdrive.

Posted Image
The Desktop of PartedMagic (version 2012-08-09)

At the PartedMagic Desktop:
  • Double-click the File Manager icon on the Desktop.
  • In the window that opens, navigate to the problematic hard drive and open it to view the contents.
  • Can you access the problematic hard drive and view the files on it?
  • If so, copy your important personal files to another device (internal or external hard drive).
[/list]At the PartedMagic Desktop:
  • Double-click the Disk Health icon on the Desktop.
  • In the GSmartControl window that opens, double-click on the device that represents the hard drive.
  • In the Device Information window that opens, click View Output.
    A Smartctl Output window will open.
  • Right-click in the text output > Select All.
  • Right-click in the selected area > Copy.
In the next step you will paste this text into your topic reply.
At the PartedMagic Desktop:
  • Double-click on the Firefox icon to open the Firefox browser window.
  • Enter the BC forums address www.bleepingcomputer.com/forums in the address box and press <ENTER>.
  • Sign in to the forums and locate your topic.
  • Paste the text from the Smartctl Output window in a reply to your topic.

    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved.
  • Firstly, click on the "Insert code snippet" button Posted Image
  • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
  • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

Edited by AustrAlien, 20 November 2012 - 01:28 AM.

AustrAlien
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#9 taheriron

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Posted 20 November 2012 - 04:26 AM

Hi,

Thanks AustrAlien for your reply, will follow your above given steps and will get back to you soon.

#10 AustrAlien

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Posted 20 November 2012 - 04:32 AM

:thumbup2:
AustrAlien
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#11 taheriron

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Posted 20 November 2012 - 06:22 AM

Ok, so i am stuck in the first step itself :P, i created a Live USB followed all the steps mentioned by them, when i reboot as keeping my USB as first boot option, I get an boot error at the start then it logs into my normal window, any idea for the cause of this ?

Thanks,
Taher

#12 AustrAlien

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Posted 20 November 2012 - 06:25 AM

... I get an boot error at the start ...

What error message do you see?
AustrAlien
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#13 taheriron

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Posted 20 November 2012 - 06:34 AM

It was writen "Boot error" on the black screen, I tried formattin usb and installing again but in vein !!!

#14 AustrAlien

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Posted 20 November 2012 - 06:38 AM

It sounds as though the system is not seeing the USB device as bootable.

Try using a bootable CD instead of a USB device and see if you have better luck.
AustrAlien
Google is my friend. Make Google your friend too.

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#15 taheriron

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Posted 20 November 2012 - 12:39 PM

Hi,

So atlast made a bootable CD successfully, reboot the PC i got in the parted magic desktop.As you had asked me to search my 500 gb drive in the file manager i didn't gt my 500 gb drive in there, there was only my 80 gb drive :(.Though in disk health it showed up my 500 gb drive and i clicked on output view as told by you, here is the text :-

smartctl 6.0 2012-10-10 r3643 [i686-linux-3.5.6-pmagic] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.12
Device Model:     ST3500418AS
Serial Number:    5VM3HF13
LU WWN Device Id: 5 000c50 01be3bbeb
Firmware Version: CC37
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    7200 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 2.6, 3.0 Gb/s
Local Time is:    Tue Nov 20 19:22:22 2012 UTC

==> WARNING: A firmware update for this drive may be available,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/213891en

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  592) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 (  84) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x103f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   079   079   006    Pre-fail  Always       -       54279298
  3 Spin_Up_Time            0x0003   098   097   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   094   094   020    Old_age   Always       -       6148
  5 Reallocated_Sector_Ct   0x0033   093   093   036    Pre-fail  Always       -       310
  7 Seek_Error_Rate         0x000f   071   060   030    Pre-fail  Always       -       4308713751
  9 Power_On_Hours          0x0032   094   094   000    Old_age   Always       -       6053
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   098   098   020    Old_age   Always       -       3005
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always       -       2396
188 Command_Timeout         0x0032   078   078   000    Old_age   Always       -       2641445651064
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   053   049   045    Old_age   Always       -       47 (Min/Max 47/47)
194 Temperature_Celsius     0x0022   047   051   000    Old_age   Always       -       47 (0 20 0 0 0)
195 Hardware_ECC_Recovered  0x001a   023   016   000    Old_age   Always       -       54279298
197 Current_Pending_Sector  0x0012   068   068   000    Old_age   Always       -       1341
198 Offline_Uncorrectable   0x0010   068   068   000    Old_age   Offline      -       1341
199 UDMA_CRC_Error_Count    0x003e   200   177   000    Old_age   Always       -       11713
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       50057843848301
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       1529365006
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       1812956774

SMART Error Log Version: 1
ATA Error Count: 2373 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 2373 occurred at disk power-on lifetime: 6053 hours (252 days + 5 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 00 00 00 00  Error: UNC at LBA = 0x00000000 = 0

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 00 00 00 e0 00      00:01:24.266  READ DMA
  27 00 00 00 00 00 e0 00      00:01:24.265  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:24.262  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:24.259  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:24.233  READ NATIVE MAX ADDRESS EXT

Error 2372 occurred at disk power-on lifetime: 6053 hours (252 days + 5 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 00 00 00 00  Error: UNC at LBA = 0x00000000 = 0

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 00 00 00 e0 00      00:01:21.076  READ DMA
  27 00 00 00 00 00 e0 00      00:01:21.075  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:21.072  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:21.070  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:21.048  READ NATIVE MAX ADDRESS EXT

Error 2371 occurred at disk power-on lifetime: 6053 hours (252 days + 5 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 00 00 00 00  Error: UNC at LBA = 0x00000000 = 0

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 00 00 00 e0 00      00:01:17.905  READ DMA
  27 00 00 00 00 00 e0 00      00:01:17.904  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:17.901  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:17.898  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:17.874  READ NATIVE MAX ADDRESS EXT

Error 2370 occurred at disk power-on lifetime: 6053 hours (252 days + 5 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 00 00 00 00  Error: UNC at LBA = 0x00000000 = 0

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 00 00 00 e0 00      00:01:14.788  READ DMA
  25 00 08 ff ff ff ef 00      00:01:14.787  READ DMA EXT
  25 00 08 ff ff ff ef 00      00:01:14.787  READ DMA EXT
  25 00 08 ff ff ff ef 00      00:01:14.760  READ DMA EXT
  25 00 08 ff ff ff ef 00      00:01:14.759  READ DMA EXT

Error 2369 occurred at disk power-on lifetime: 6053 hours (252 days + 5 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 00 00 00 00  Error: UNC at LBA = 0x00000000 = 0

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 00 00 00 e0 00      00:01:11.605  READ DMA
  27 00 00 00 00 00 e0 00      00:01:11.604  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:11.585  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:11.547  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:11.547  READ NATIVE MAX ADDRESS EXT

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed: read failure       90%      6048         0

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.





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