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PC rebooting during any attempt of a virus scan


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#1 edam72

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Posted 17 November 2012 - 04:01 PM

Thanks for viewing, I will attempt to list all details and what I have tried.

OS:Windows 7 Ultimate
C: drive is in a RAID 0 configuration.

The computer originally had a video problem and would not load Catalyst Control Center, used a Microsoft fix (unistalling the regular way would not work) to uninstall and reinstall the ATI program and drivers and now video is fine. I went to run a virus scan with Microsoft Security Essentials, and 1/4 to halfway through the computer reboots. I disabled MSE and tried other scanners, all of which caused the same problem, even in SAFE mode. Malwarebytes did finish one time and removed these 3 items:
Registry Keys Detected: 1
HKLM\SOFTWARE\Google\chrome\Extensions\fdloijijlkoblmigdofommgnheckmaki (PUP.Funmoods) -> Quarantined and deleted successfully.
Files Detected: 2
C:\Users\Beansie\Downloads\frzfonts_1793.exe (PUP.BundleOffers.IIQ) -> Quarantined and deleted successfully.
C:\Users\Beansie\Google Drive\Downloads\frzfonts_1793.exe (PUP.BundleOffers.IIQ) -> Quarantined and deleted successfully.

But after that, even Malwarebytes could not finish any scans.

I checked the event viewer and from what I can see, this is the only error I get before it reboots.
Kernel Power:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
After rebooting the PC seems to get these 3 errors each time.
1.Kernel P-N-P: The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_COMPACT_FLASH&REV_0.00#00000000000006&0#.
2.Service Control Manager : A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.
3. Kernel Event Tracing: Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D

I did use SFC /scannow and it returned no errors.
I also ran a hardware check on the system and no errors were returned, and did a stress test on the video cards that went well.
That is all I can think of right now, hope that is enough information. And thanks to anyone ahead of time!

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#2 boopme

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Posted 17 November 2012 - 08:20 PM

To be safer about this ...I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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