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IE freezes constantly, multiple iexplore.exe*32 running


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6 replies to this topic

#1 niacelluap

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Posted 17 November 2012 - 10:12 AM

Good morning,
Fo the last few days, Internet explorer stops working all of the time. When this happens, no desktop icons work. Sometimes, I can use task manager to shut down instances of iexplore.exe*32 and it works again for a while. Sometimes, I am not allowed to close the instances with task manager as it says operation denied.

Malwarebytes returns 0 issues. I tried MS safety scanner and that also found nothing.

I assume there is a virus or trojan at work here but I really don't know what else to do.

Thanks!
Paul

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#2 dc3

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Posted 17 November 2012 - 10:25 AM

Try doing a System Restore to a date prior to this problem.

Look in the Event viewer, under Summary and Administrative Events look to see if there are any Critical Events. If there are please post the Event Code in your next post.

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#3 niacelluap

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Posted 17 November 2012 - 11:05 AM

Sytem restore is complete. We'll see if that fixes it.

I found 1 critical event in the last 7 days:


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/15/2012 1:31:58 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: LeCain-HP
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-11-15T18:31:58.746021600Z" />
<EventRecordID>864733</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>LeCain-HP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">129974778717041830</Data>
</EventData>
</Event>

#4 dc3

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Posted 17 November 2012 - 11:10 AM

The Event code 41 just lets you know that the computer was shut down unexpectedly.

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#5 griff210

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Posted 17 November 2012 - 02:29 PM

system restore might fix the issue, but make sure you have all of ms updates loaded, that will help alot especially with IE, i use firefox which in my opinion is more stable. So go to ie and tools windows update and run them all, that will actually help out more then what you think it will, also make sure your browser is updated to the latest as some sites do not use/or wont work with outdated IE browsers. Good luck

#6 niacelluap

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Posted 18 November 2012 - 09:20 AM

Thanks for all the help dc3. It seems to be working now.

Thanks for the updates tip griff210. Everything is updated now. Secunia is monitoring that now.

#7 dc3

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Posted 18 November 2012 - 10:49 AM

Glad to help.Posted Image

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