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Samsung Series 3 Laptop


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7 replies to this topic

#1 guit30

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Posted 16 November 2012 - 07:15 PM

Howdy, I have a Samsung NP300E5A-A03US laptop, It has it's own interface for it's updates, it keeps telling me I need a bios update, I have called Samsung support, chatted with Samsung techs. I have done this update at least 15 times, 2 different ways. The tier 2 tech told me that I didn't need the update, He said why do you think that your computer needs a bios update,and I said, because I keep getting these messages that I need it, and it is in the interface as needed. He said, you don't really need it, I said, why does it tell me I need the update. He said ,is your computer ok?, I said, it has some performance issues, and it turns stuff on and off by itself.

I have talked to at least 5 different people ,they all make me go thru the same steps. I keep telling them, this won't work, I have tried it ten times. They are starting to get rude. I googled bios updates and Samsung, and a lot of posts came up. Can someone help me and also to understand what bios is, it says it helps with computer stability.

Thanks
Jim

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#2 guit30

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Posted 17 November 2012 - 02:53 PM

Please?

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#3 hamluis

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Posted 17 November 2012 - 03:08 PM

Post the exact wording of the error message, please...and tell us what you are doing on the system when the message appears.

BIOS updates are necessary only when additional function or capacity is gained by doing such...or (I suppose) they correct some known flaw. You should not have to do a BIOS update on a system you have been using without problems.

Specs

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#4 guit30

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Posted 17 November 2012 - 09:38 PM

I am not getting any error messages, just failed bios updates.My machine does not do DVDs, just CDS, let me check into that.
Thanks
Jim

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#5 guit30

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Posted 17 November 2012 - 10:09 PM

Here is download from their website


http://www.samsung.com/us/support/owners/product/NP300E5A-A03US

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#6 jhayz

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Posted 18 November 2012 - 02:46 AM

Can you check your BIOS utility setup or any Samsung utility in Windows regarding BIOS update notification settings?

Edited by jhayz, 18 November 2012 - 02:46 AM.

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#7 guit30

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Posted 02 December 2012 - 11:32 PM

Hamlius,
Here is specs for Laptop

Operating System
Operating System Genuine Windows® 7 Home Premium (64-bit)

CPU/ Processor
CPU/ Processor Intel® Pentium™ B950 Processor

CPU Clock Speed (Max.) 2.10 GHz

CPU Cache 2MB L3

Model Series 3

Model Number NP300E5A-A03US

Display
Screen Size 15.6"

Resolution 1366 x 768

Memory
Standard System Memory 4GB

Memory Type DDR3

Max. System Memory 8GB

Storage
Hard Drive Capacity 500GB

Graphics
Graphics Chip Intel® HD Graphics

ODD

ODD

DVD +/-RW Super Multi Dual Layer (S-ATA)

Multimedia

Speakers 3 W Stereo Speaker (1.5 W x 2)

Web Camera 0.3 MP

Connectivity
Wireless LAN 802.11 bg/n

Wired Ethernet LAN Gigabit LAN

I/O Ports



VGA

Yes




HDMI







Yes




USB Ports







3



Headphone Out

Yes



Microphone In

Yes



Multi Card Slot

4-in-1 (SD, SDHC, SDXC, MMC)




RJ45 (LAN)







Yes




Input Devices




Keyboard







103




Touch Pad







Yes




Power



AC Adapter

60W



Number of Cells / Cell Type

6 cell / Li-Io



mAh

4400




Design




Color







High Gloss Silver / Silver




Compliancy



ENERGY STAR Rated

Yes




Dimensions




Dimensions (W x D x H)







14.4" x 9.5" x 1.06~1.29"




Weight



Weight

5.07 lbs.




Warranty



Warranty

1 Year Standard Parts and Labor


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Edited by hamluis, 04 December 2012 - 04:47 PM.
Partial edits - Hamluis.

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#8 guit30

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Posted 04 December 2012 - 04:13 AM

OK,
I think I have this figured out, this bios update is for people who are going to upgrade to Windows 8,so
it does not matter to me if it does not upgrade the bios or not.
Thanks all, you can delete this now if you want.

Jim

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