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Blue screen


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7 replies to this topic

#1 Sami S w

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Posted 16 November 2012 - 02:20 PM

My computer keep crashing and i can't log in or start window. Can some one please help me?

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#2 Allan

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Posted 16 November 2012 - 02:35 PM

Can you boot to safe mode? If so, do the following:

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Also, What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#3 Sami S w

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Posted 16 November 2012 - 02:49 PM

It doesn't even start with safe mode. It says "startup repair is cheking for system for problems" and a blue screen comes.

#4 Allan

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Posted 16 November 2012 - 02:51 PM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#5 Sami S w

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Posted 16 November 2012 - 02:53 PM

Nothing new as far as i remember. May be windows update. Other than i try to turn the computer all of a sudden it shows me this message

#6 Allan

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Posted 16 November 2012 - 02:58 PM

EXACTLY what does the blue screen say? If you can take a picture and post it, that would be good.

#7 Sami S w

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Posted 16 November 2012 - 03:11 PM

It reads

a problem has been detected and windows has been shut down to prevent damageto your computer.
a oricess ir thread crucial to system operation has unexpectedly exited or been terminated.
if this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps.
Check to make sure any new hardware or software is properly installed.
If this is a new instalation, ask your hardware or software manfacturer for any windows updates you might need.
If problem continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advance startup options, and then select safe mode.

Technical information:

*** STOP:0x000000F4 (0x00000003,0x838CACF0,0X8ABB8CD4,0X00000000)

*** win32k.sys - ADDRESS 8abb8cd4 base at 8aa00000, DateStamp 4549aea2


This is what the blue screen shows me

#8 Allan

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Posted 16 November 2012 - 04:51 PM

Tough to diagnose that error. As a start, I suggest you try some basic diagnostics on the hard drive and ram::

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

Hard Drive Diagnostics:
http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic






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