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My XP only starts in safe mode


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#1 deafracer

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Posted 16 November 2012 - 10:50 AM

I have an old Windows XP that I am letting the kids use for school and such. It suddenly started having an issue. It would start up but as it got to the Windows page with the bar running on it, it would then go to the "Windows Failed to start properly" page. It would then continue to do this until I changed it to safe mode.

At first I thought it was a virus. I have ran 3 antivirus scans (McAfee, Kaspersky, and Avast!) and found nothing. I attempted to run Windows Update but was getting a message that it could not be run. I tried using the Windows Fix-It but was getting a message that I needed Service pack 3 and .Net Framework 2.0 or above. I looked at my computer and it said it had Service pack 3. I looked in the add/remove programs and it shows SP3 but there is no way to modify it or remove it, would this mean it isn't really there? I attempted to install .Net Framework 2.0 but it would fail to download and the error message is saying it could not be opened.

I have run memory checks and scans of the system and am still not able to find what is wrong with it. I accidently did a system recovery and this did help for a short time but then when I tried updating windows it was right back to its same issues.

My computer is a HP Pavilion g1210n Media Center
Windows XP
AMD Athlon 64
3500+
2.19 GHz. 960 MB RAM

I would appreciate any help or suggestions.

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#2 hamluis

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Posted 16 November 2012 - 01:21 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 deafracer

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Posted 16 November 2012 - 03:27 PM

Thanks, Here is what I came up with.

Speccy-

http://speccy.piriform.com/results/6KcdETBoZ1t38K6KExWZryu


MiniToolBox-

MiniToolBox by Farbar Version: 10-11-2012 02
Ran by HP_Administrator (administrator) on 16-11-2012 at 14:20:33
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/16/2012 07:28:58 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/15/2012 07:34:25 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.18702, fault address 0x00265067.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/15/2012 07:33:56 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.18702, fault address 0x00265067.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/15/2012 10:35:18 AM) (Source: MsiInstaller) (User: OFFICE)
Description: The installation of c:\12122059d8f91f70d46620\vs_setup.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (11/15/2012 10:34:13 AM) (Source: MsiInstaller) (User: OFFICE)
Description: The installation of c:\12122059d8f91f70d46620\vs_setup.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (11/15/2012 10:30:40 AM) (Source: MsiInstaller) (User: OFFICE)
Description: The installation of C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\IXP000.TMP\netfx.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (11/15/2012 10:17:01 AM) (Source: MsiInstaller) (User: OFFICE)
Description: The installation of C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\nsrA.tmp\KasperskyPURE.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (11/15/2012 10:08:31 AM) (Source: MsiInstaller) (User: OFFICE)
Description: The installation of c:\353633de306926cfcefca0885bcc\vs_setup.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (11/15/2012 10:08:23 AM) (Source: MsiInstaller) (User: OFFICE)
Description: The installation of c:\353633de306926cfcefca0885bcc\vs_setup.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (11/15/2012 00:43:42 AM) (Source: MsiInstaller) (User: OFFICE)
Description: The installation of c:\32907ecdf050751d0fdce6\vs_setup.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.


System errors:
=============
Error: (11/16/2012 07:33:35 AM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\Program Files\AVAST Software\Avast\AvastUI.exe.
Reference error message: The operation completed successfully.
.

Error: (11/16/2012 07:33:35 AM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC90.CRT.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (11/16/2012 07:33:35 AM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC90.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

Error: (11/16/2012 07:29:15 AM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\Program Files\Common Files\AVG Secure Search\SiteSafetyInstaller\13.2.0\SiteSafety.dll.
Reference error message: The operation completed successfully.
.

Error: (11/16/2012 07:29:15 AM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC90.CRT.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (11/16/2012 07:29:15 AM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC90.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

Error: (11/16/2012 07:26:37 AM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\Program Files\Common Files\AVG Secure Search\SiteSafetyInstaller\13.2.0\SiteSafety.dll.
Reference error message: The operation completed successfully.
.

Error: (11/16/2012 07:26:37 AM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC90.CRT.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (11/16/2012 07:26:37 AM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC90.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

Error: (11/16/2012 00:52:10 AM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.


Microsoft Office Sessions:
=========================
Error: (11/16/2012 07:28:58 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (11/15/2012 07:34:25 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1870200265067

Error: (11/15/2012 07:33:56 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1870200265067

Error: (11/15/2012 10:35:18 AM) (Source: MsiInstaller)(User: OFFICE)
Description: c:\12122059d8f91f70d46620\vs_setup.msi(NULL)(NULL)(NULL)

Error: (11/15/2012 10:34:13 AM) (Source: MsiInstaller)(User: OFFICE)
Description: c:\12122059d8f91f70d46620\vs_setup.msi(NULL)(NULL)(NULL)

Error: (11/15/2012 10:30:40 AM) (Source: MsiInstaller)(User: OFFICE)
Description: C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\IXP000.TMP\netfx.msi(NULL)(NULL)(NULL)

Error: (11/15/2012 10:17:01 AM) (Source: MsiInstaller)(User: OFFICE)
Description: C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\nsrA.tmp\KasperskyPURE.msi(NULL)(NULL)(NULL)

Error: (11/15/2012 10:08:31 AM) (Source: MsiInstaller)(User: OFFICE)
Description: c:\353633de306926cfcefca0885bcc\vs_setup.msi(NULL)(NULL)(NULL)

Error: (11/15/2012 10:08:23 AM) (Source: MsiInstaller)(User: OFFICE)
Description: c:\353633de306926cfcefca0885bcc\vs_setup.msi(NULL)(NULL)(NULL)

Error: (11/15/2012 00:43:42 AM) (Source: MsiInstaller)(User: OFFICE)
Description: c:\32907ecdf050751d0fdce6\vs_setup.msi(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.5.502.110)
Adobe Reader 7.0 (Version: 7.0.0)
AiO_Scan (Version: 50.0.206.000)
AiOSoftware (Version: 50.0.206.000)
ATI Control Panel (Version: 6.14.10.5157)
ATI Display Driver (Version: 8.15-050607a-024880C-HP)
Barnyard Invasion from HP Media Center (remove only)
Bejeweled 2 Deluxe from HP Media Center (remove only)
Big Kahuna Reef from HP Media Center (remove only)
Blackhawk Striker 2 from HP Media Center (remove only)
Blasterball 2 from HP Media Center (remove only)
Blasterball 2 Holidays from HP Media Center (remove only)
Boggle Supreme from HP Media Center (remove only)
Bookworm Deluxe from HP Media Center (remove only)
Bounce Symphony from HP Media Center (remove only)
BufferChm (Version: 53.0.13.000)
CameraDrivers (Version: 5.0.0.290)
CameraDrivers (Version: 5.0.0.328)
CP_AtenaShokunin1Config (Version: 53.0.13.000)
CP_CalendarTemplates1 (Version: 53.0.13.000)
CP_Package_Basic1 (Version: 53.0.13.000)
CP_Package_Variety1 (Version: 53.0.13.000)
CP_Package_Variety2 (Version: 53.0.13.000)
CP_Package_Variety3 (Version: 53.0.13.000)
CP_Panorama1Config (Version: 53.0.13.000)
Crystal Maze from HP Media Center (remove only)
CueTour (Version: 53.0.13.000)
Destinations (Version: 53.0.13.000)
DeviceManagementQFolder (Version: 1.00.0000)
Digby's Donuts from HP Media Center (remove only)
DocProc (Version: 5.2.0.0)
DocumentViewer (Version: 53.0.13.000)
DocumentViewerQFolder (Version: 1.00.0000)
Easy Internet Sign-up (Version: FE UI-4.0.0.1573)
FATE Demo from HP Media Center (remove only)
Fax (Version: 50.0.206.000)
Flip Words from HP Media Center (remove only)
GemMaster Mystic
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Boot Optimizer (Version: 1.0.2)
HP Deskjet Printer Preload (Version: 10.1.0)
HP DigitalMedia Archive (Version: 1.2)
HP Document Viewer 5.3 (Version: 5.3)
HP Game Console and games
HP Image Zone 5.3 (Version: 5.3)
HP Image Zone for Media Center PC (Version: 1.02.001)
HP Imaging Device Functions 5.3 (Version: 5.3)
HP Multimedia Keyboard Software
HP Photosmart 330,380,420,470,7800,8000,8200 Series (Version: 8.1)
HP Photosmart Cameras 5.0 (Version: 5.0)
HP PSC & OfficeJet 5.3.B
HP Software Update (Version: 3.0.6.002)
HP Solution Center & Imaging Support Tools 5.3 (Version: 5.3)
HP Tunes (Version: 2.1.0.2)
HPProductAssistant (Version: 53.0.13.000)
HpSdpAppCoreApp (Version: 3.00.0000)
IB Updater 2.0.0.542 (Version: 2.0.0.542)
Insaniquarium Deluxe from HP Media Center (remove only)
InstantShareDevices (Version: 53.0.13.000)
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
InterVideo WinDVD Player (Version: 5.0-B11.789)
iTunes (Version: 4.8.0.31)
J2SE Runtime Environment 5.0 (Version: 1.5.0)
Java Auto Updater (Version: 2.0.7.2)
Java™ 6 Update 37 (Version: 6.0.370)
Jewel Quest from HP Media Center (remove only)
LightScribe 1.4.31.1 (Version: 1.4.31.1)
Mah Jong Quest from HP Media Center (remove only)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft Money 2005 (Version: 14)
Microsoft Office Standard Edition 2003 (Version: 11.0.5614.0)
Microsoft Plus! Dancer LE (Version: 1.1.0.3522)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Works (Version: 08.04.0623)
Motorola SM56 Speakerphone Modem
muvee autoProducer 4.0 (Version: 4.00.050)
muvee autoProducer unPlugged 1.1 - HPD (Version: 1.1.000)
NewCopy (Version: 50.0.206.000)
Otto
PanoStandAlone (Version: 53.0.13.000)
PC-Doctor 5 for Windows (Version: 5.00.2832.01)
PhotoGallery (Version: 53.0.13.000)
Polar Bowler from HP Media Center (remove only)
Polar Golfer from HP Media Center (remove only)
PS2
PSPrinters08 (Version: 8.01.0000)
PSTAPlugin (Version: 8.01.0000)
Puzzle Express from HP Media Center (remove only)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
Quicken 2005 (Version: 14.00.0000)
QuickTime
RandMap (Version: 53.0.13.000)
Readme (Version: 50.0.206.000)
RealPlayer
Recuva (Version: 1.43)
Ricochet Lost Worlds from HP Media Center (remove only)
Scan (Version: 5.2.0.0)
ScannerCopy (Version: 5.2.0.0)
SCRABBLE Blast from HP Media Center (remove only)
SCRABBLE from HP Media Center (remove only)
SCRABBLE Rack Attack from HP Media Center (remove only)
SelectionLinks (Version: 1.0)
Shrek 2 Ogre Bowler from HP Media Center (remove only)
SkinsHP1 (Version: 53.0.13.000)
Slingo Deluxe from HP Media Center (remove only)
Slyder from HP Media Center (remove only)
SMPlayer 0.6.9 (Version: 0.6.9)
SolutionCenter (Version: 50.0.152.000)
Sonic Encoders (Version: 1.00)
Sonic Express Labeler (Version: 2.1.0)
Sonic MyDVD Plus (Version: 6.1.3)
Sonic RecordNow Audio (Version: 2.0.2)
Sonic RecordNow Copy (Version: 2.0.2)
Sonic RecordNow Data (Version: 2.0.2)
Sonic Update Manager (Version: 3.0.0)
Sonic_PrimoSDK (Version: 53.0.13.000)
Status (Version: 53.0.13.000)
Super Granny from HP Media Center (remove only)
Swarm from HP Media Center (remove only)
Tradewinds from HP Media Center (remove only)
TrayApp (Version: 53.0.13.000)
Uniblue DriverScanner (Version: 4.0.9.10)
Unload (Version: 5.0.0)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
Updates from HP (remove only)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 53.0.13.000)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Windows Media Player 10 Hotfix [See KB889858 for more information]
Windows XP Hotfix - KB873339 (Version: 20041117.092459)
Windows XP Hotfix - KB883667 (Version: 20040812.104354)
Windows XP Hotfix - KB885250 (Version: 20050118.202711)
Windows XP Hotfix - KB885354 (Version: 20040831.122610)
Windows XP Hotfix - KB885835 (Version: 20041027.181713)
Windows XP Hotfix - KB885836 (Version: 20041028.173203)
Windows XP Hotfix - KB887472 (Version: 20041014.162858)
Windows XP Hotfix - KB887742 (Version: 20041103.095002)
Windows XP Hotfix - KB888113 (Version: 20041116.131036)
Windows XP Hotfix - KB890175 (Version: 20041201.233338)
Windows XP Hotfix - KB891220 (Version: 20041208.154529)
Windows XP Hotfix - KB891781 (Version: 20050110.165439)
Windows XP Hotfix - KB893066 (Version: 1)
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB890629
Windows XP Media Center Edition 2005 KB895678
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 63%
Total physical RAM: 958.48 MB
Available physical RAM: 346.78 MB
Total Pagefile: 2312.46 MB
Available Pagefile: 1577.05 MB
Total Virtual: 2047.88 MB
Available Virtual: 1993.67 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:178.3 GB) (Free:161.51 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:8 GB) (Free:0.86 GB) FAT32

========================= Users: ========================================

User accounts for \\OFFICE

Administrator Guest HelpAssistant
HP_Administrator SUPPORT_388945a0 SUPPORT_fddfa904


**** End of log ****




#4 hamluis

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Posted 16 November 2012 - 06:00 PM

Your Windows install reflects a date of 28 Oct 2012.

Why the reinstall...what problems were you having...what was the method used of reinstalling Windows?

I see no indication of a current AV installed...yet your Event Viewer errors reflect a problem with both Avast and AVG components.

I find no Pavilion G1210n system, using Google. I do find a Pavilion A1210n system that seems to be what you have, http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00471049 .

Your system reflects SP2, no installed AV, and many missing critical updates. It also seems to have problems with several key components (SidebySide, NET Framework).

If this were ny system, I'd do the following:

Before doing anything...I would run the appropriate hard drive diagnostic (long test) to verify that the hard drive is not going to give me grief. http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

a. Restore to factory defaults or clean install of Windows.
b. Install, configure and update a reliable free AV program.
c. Install SP3 for XP.
d. Install other software.

Louis

Additionally...if that system had been sitting unused...or if the original CMOS battery is still in it...I would replace the CMOS battery.

Edited by hamluis, 16 November 2012 - 06:09 PM.
Edited


#5 deafracer

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Posted 16 November 2012 - 11:50 PM

The reason for not having an AV on it was because I was in the process of installing Kaspersky when it went haywire again. And Kaspersky requires that you remove all other AV first. I had ran Avast!, McAfee, and a online version from Kaspersky and found no virus.

The reinstall was accidental, I clicked the wrong link and ended up with this happening. But it was the same issues when that happened, and I know for a fact that I had the SP3 before that happened.

This computer has been used for a while by my 13 yr old and 8 yr old, and sometimes my 22 yr old daughter and her husband. I have worked on getting them to stay off of the iffy sites but you know how kids can be. The Pavilion a1210n is correct, hard to read it at the bottom of the tower near the floor under a dark desk. :) I think I will replace the CMOS battery anyways since it is a 2005 computer.

Running the seagate tool now. Just wondering, does this also work on most other computers? I do have a tower that I am in the process of tearing down for a school project and would like to do a quick test of it.

Here's the biggest problem, No disk to do a clean install of windows. There probably was one with the computer but I moved twice and cannot find anything.

#6 hamluis

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Posted 17 November 2012 - 12:05 PM

<<Running the seagate tool now. Just wondering, does this also work on most other computers? I do have a tower that I am in the process of tearing down for a school project and would like to do a quick test of it.>>

The Seagate tools...are made for drives sold by that manufacturer...it's the hard drive manufacturer that counts when testing a hard drive, not the system.

Right now, there are 2 main manufacturers...Seagate and Western Digital. Each provides a utility for customers to use for diagnostic purposes on drives made/sold by said manufacturer.

There are other tools for diagnosing, involving linux usage...I'm not very familiar with those and prefer to use the hard drive manufacturer's tools.

Each hard drive has a model number that you can easily Google and find out who the manufacturer is, if such is not plainly evident on the drive itself.

Louis

#7 griff210

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Posted 17 November 2012 - 02:06 PM

Start xp in safe mode, type msconfig, go to boot tab, uncheck safe mode, done restart.

#8 deafracer

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Posted 17 November 2012 - 09:25 PM

Griff- It is not starting in safe mode itself, I have to run safemode to get it to run.


Louis,



Thanks for the answer. Still trying to run the disk but it just gets to the agreement page and my mouse is not being recognized. I cannot accept the agreement to proceed and it is not scrolling with the keyboard but I can ctrl+alt+del to get out of it.




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