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NAV still stalls after restore


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#1 jjmoon7172

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Posted 16 November 2012 - 09:27 AM

NAV detected ZeroAccess! C a while back. I restored. Now both full and quick MBAM scans result in 0 items detected. NAV quick scans normally and detects only tracking cookies that it removes. However, after two attempts at uninstall/reinstall of NAV it still stalls on full scans despite running pretty much all day or night.

I need some help to determine if there are lingering threats and/or the problems causing NAV to stall.

Thank you!

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#2 Sightless

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Posted 16 November 2012 - 09:47 AM

By "restore" do you mean system restore? If so, you may still be infected since rootkits are not that easy to get rid of.

#3 jjmoon7172

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Posted 16 November 2012 - 10:01 AM

Yes I did a system restore. I am running another NAV full scan and am getting a spyware detection, but it stalls before it shows the details. I suppose I should proceed with DSS?

#4 jjmoon7172

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Posted 16 November 2012 - 10:02 AM

Yes I did a system restore. I am running another NAV full scan and am getting a spyware detection, but it stalls before it shows the details.

Sorry, meant DDS...and GMER...for the removal forum.

Edited by jjmoon7172, 16 November 2012 - 10:12 AM.


#5 Sightless

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Posted 16 November 2012 - 10:29 AM

That would probably be your best option. Or you could wait for someone else such as boopme or naren to reply. But if it was a rootkit, you will probably need to go ahead and post in the removal forum.

#6 jjmoon7172

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Posted 16 November 2012 - 10:35 AM

Okay I am proceeding in the removal forum. Sorry I just should have done that initially.




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