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Xfinity constant guard alert bot detected


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#1 527

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Posted 15 November 2012 - 09:33 PM

Today I got a browser pop-in window from Comcast Xfinity saying a bot was detected. I searched around a bit and it seems like a legitimate alert.

They direct you to a results site that gave me this response:

Posted Image

The "take action" link prompts you to install a big software suite and I don't want to use that for my security.

I haven't noticed any problems with my computer and have never had a significant issue with security on this machine. There are two other computers in my home but they have not been on today when I got the alert. I thought I would seek help here first before calling Comcast - you guys know so much more than they do. Computer is Windows 7 64 bit.

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#2 boopme

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Posted 15 November 2012 - 09:50 PM

Hello, i bekieve this is a Spam deal/// But as it mentions a Bot we want to be sure there is no Bot and remove that crap.

I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.
If Gmer won't run,skip it.

Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 boopme

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Posted 16 November 2012 - 11:30 AM

New malware topic
http://www.bleepingcomputer.com/forums/topic475321.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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