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Black Screen After Log In

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3 replies to this topic

#1 Peggeah


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Posted 15 November 2012 - 08:29 PM

Hi All,

I'm new to this so bear with me...
I have a Sony Vaio;Windows 7, 64-bit Operating System, about two years old?
Product Name: VPCSC31FM
Starting a few weeks ago, for some reason, I would get a black screen with a cursor on it immediately after logging in. Everything up until the login would be fine. This only occurs if I either shut down or restart my computer, if I just leave it on sleep mode, then I can avoid this black screen of death. The only way for me to get around this black screen is if I go into safe mode and do a system restore from a few days ago and voila! the cycle starts all over again. So basically this is the process:

Many Days on Sleep Mode,
Restart due to window updates or whatever,
Get Black Screen with cursor after logging in,
Go into Safe Mode and do a System Restore,
Its fixed...?

I'm getting sick of constantly being on edge whenever my computer restarts or shuts down. Plus, this makes it impossible for me to wipe out any viruses or mal-ware. Which Malwarebytes says I do...

Posted Image

Malwarebytes Anti-Malware

Database version: v2012.11.15.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Peggy :: PEGGYVAIO [administrator]

11/15/2012 7:21:58 PM
mbam-log-2012-11-15 (20-32-27).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 333266
Time elapsed: 25 minute(s), 47 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\VAIO Satisfaction Survey.3.0 (Adware.Agent) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Program Files (x86)\Sony\VAIO Survey\uninstall.exe (Adware.Agent) -> No action taken.


Please help, I'm at loss at what to do!

Edited by hamluis, 16 November 2012 - 08:07 AM.
Moved from Win 7 to Am i Inected - Hamluis.

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#2 boopme


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Posted 16 November 2012 - 09:48 PM

Hello ,it appears it would be best to repost this issue. I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.

Edited by boopme, 16 November 2012 - 09:48 PM.

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#3 Peggeah

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Posted 17 November 2012 - 04:59 PM

thanks for the insight! I reposted this with the DDS log on it. I didn't attach the attach.txt though...will that be an issue?

#4 Animal


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Posted 17 November 2012 - 05:46 PM

I have moved your reposted log so that it is properly posted. You can find it at this link. Additionally you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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