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I need Help Please


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#1 cats31

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Posted 15 November 2012 - 08:24 PM

Hello People today i was using my hp laptop :busy: i got a bsod :killcomp: All i was doing is my project :busy: So if you can help me my name is cats3122 on roblox and my email isXXXXXXXXXXXXXXXX So if you see me if you can help please do thanks bye No Spam Please :nono: :spamsign: Oh wait here is my error. Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111512-36800-01.dmp
C:\Users\noyes\AppData\Local\Temp\WER-53773-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

[Moderator edit and note: E-mail address removed to prevent its being harvested by spambots. jgw]

Edited by jgweed, 16 November 2012 - 05:23 AM.


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#2 Hadnjury

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Posted 15 November 2012 - 09:08 PM

Hello,

Did you recently add or remove any hardware or software?
Some people think technology has the answers - Kevin Mitnick

#3 cats31

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Posted 15 November 2012 - 09:37 PM

Yes My printer but it was not plug in. I found a program that can view .dmp fies so here is the BSOD A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ntoskrnl.exe

KMODE_EXCEPTION_NOT_HANDLED

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000,
0x0000000000000000)

*** ntoskrnl.exe - Address 0xfffff80002c9df90 base at 0xfffff80002c1f000 DateStamp
0x503f82be

#4 Hadnjury

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Posted 15 November 2012 - 09:46 PM

It could be caused by the printer driver being outdated. Try updating that driver. Did you just get this once or is it recurring?
Some people think technology has the answers - Kevin Mitnick

#5 cats31

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Posted 16 November 2012 - 07:39 PM

This is a brand new printer from wal-mart Hp desk jet 1000 j110 sires and it is recurring so what can i do?

#6 Hadnjury

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Posted 16 November 2012 - 10:01 PM

Use windows update to search for an updated driver for it or go to HP and find one there for your printer. Make sure you dowload the correct driver for your win 7. Are you using win 7 x64?

Edited by Hadnjury, 16 November 2012 - 10:06 PM.

Some people think technology has the answers - Kevin Mitnick




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