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Windows Update Problems


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7 replies to this topic

#1 bigdadgolfer

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Posted 15 November 2012 - 04:40 PM

Mod Edit: Split from http://www.bleepingcomputer.com/forums/topic459464.html/page__st__15 - Hamluis.

Hello - I have the same problem as described in this thread. I followed all advice including dial-a-fix. Unlike dermont, it did not work for me. I got several errors when I ran dial-a-fix.

I attached c:\windows\WindowsUpdate.log

Any suggestions would be great.

Attached File  WindowsUpdate.zip   89.86KB   2 downloads

Edited by hamluis, 15 November 2012 - 05:30 PM.
PM sent new OP - Hamluis.


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#2 InadequateInfirmity

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Posted 15 November 2012 - 04:47 PM

Please download FarbarServiceScanner and run it on the computer with the issue.

http://download.bleepingcomputer.com/farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

#3 bigdadgolfer

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Posted 15 November 2012 - 08:12 PM

Here is the log

Farbar Service Scanner Version: 09-11-2012
Ran by HP_Administrator (administrator) on 15-11-2012 at 20:11:53
Running from "C:\Documents and Settings\HP_Administrator\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
BridgeMP(10) Gpc(6) IPSec(4) NetBT(5) PSched(7) SYMTDI(11) Tcpip(3)
0x0A000000040000000100000002000000030000000B0000000900000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****

#4 InadequateInfirmity

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Posted 15 November 2012 - 08:20 PM

Download the All in one Repair Tool Run the program vista/win 7 users please right click and run as admin. Go to step 4 and create a backup of your registry this tool involves changing registry keys and it is just a good idea to bak it up.Now go to the start repairs tab and run it with the following boxes checked.When running this tool disable your antivirus.


Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Internet Explorer
Repair MDAV/MS Jet
Repair Hosts Files
Remove Policies Set By Infections
Repair Winsock & Dns Cache
Repair Windows Updates
Set Windows Services To DEfault Startup
Repair MSI (Windows Installer)

Reboot and check updates

Edited by InadequateInfirmity, 15 November 2012 - 08:26 PM.


#5 bigdadgolfer

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Posted 16 November 2012 - 09:22 AM

this worked - thanks for your help. Can you provide me a more detailed explaination of the problem and how this utility fixed it?

#6 InadequateInfirmity

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Posted 16 November 2012 - 08:22 PM

No Honestly I can not this tool runs a few batch scripts that renew all the settings for updates. :)
there might have been an issue with a .dll file permissions within the registry not really sure without being in front of your machine.
:) But I am glad it worked for you.

#7 bigdadgolfer

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Posted 18 November 2012 - 08:51 AM

Thanks again for your help!

#8 InadequateInfirmity

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Posted 18 November 2012 - 09:02 AM

:thumbup2:
Happy holidays.




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