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all settings wiped upon start up


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#1 markbrut

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Posted 15 November 2012 - 11:10 AM

Hello, I use XP and have used Malware Bytes as my main virus scan software for some time. Aside from some minimal virus issues have been fine.

Last night before I shut down the Malware Bytes updated automatically, which it usually doesn't do...it usually would do it at start up. I shut the computer down not thinking anything. This morning I started up and my entire desktop, settings, My Documents and start menu are all wiped out, and I cannot access "Accessories" to try a system restore. All of the desktop and My Documents files are still in tact on the hard drive, and backed up elsewhere, but I cannot see the files on the Desktop or My Documents folder.

Also when starting up a Windows Security window popped up, which it never does.

I was trying to find out why this would just wipe all of my settings and came across some forum posts about the Smart HDD virus...symptoms are very similar to what I have here.

Any suggestions on this would be much appreciated, thank you.

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#2 kevin.holmes

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Posted 15 November 2012 - 11:23 AM

Your user profile may be corrupt. Check the c drive - docs and settings and see if there is a folder with your user name on it that has a .TEMP at the end of it.

#3 markbrut

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Posted 15 November 2012 - 11:28 AM

thanks for the fast reply...yes there is...what should I do with it and how would it have gotten there?

#4 Queen-Evie

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Posted 15 November 2012 - 11:55 AM

I cannot access "Accessories" to try a system restore.


If you still want to try system restore:

Can you get to task manager?

If the bottom taskbar shows right click on it, choose Task Manager

Application tab/New Task

Enter this command, then click OK

rstrui.exe

If you cannot access task manager from the taskbar 2 other options are

1.Ctrl + Alt + Del > Click Task Manager. This is the most commonly used method.

3.Ctrl + Shift + Esc.

You can also do system restore from another user account if there is one set up.

Edited by Queen-Evie, 15 November 2012 - 11:58 AM.


#5 markbrut

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Posted 15 November 2012 - 11:58 AM

Would you recommend a system restore or creating a new profile? It definitely appears to be a corrupt profile from what I am reading.

#6 markbrut

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Posted 15 November 2012 - 11:59 AM

I can get to the task manager that way, yes...should I do a restore or create a new user profile?

#7 markbrut

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Posted 15 November 2012 - 12:28 PM

actually just tried to run the System Restore by using rstrui.exe and it will not allow me to do so...

#8 kevin.holmes

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Posted 28 February 2013 - 09:42 AM

A system restore will not work. You will need to create a new user profile. You can then go into your old user profile folder and copy all documents out of that folder and put them in your new profile. When windows creates a profile folder with a .temp at the end, it means your main profile has gotten corrupted, and you will need to create a new one.



#9 hamluis

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Posted 28 February 2013 - 10:15 AM

Nov 2012 Issues resolved by OP, as evidenced by subsequent posts regarding different issues.

 

Louis


Edited by hamluis, 28 February 2013 - 10:19 AM.





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