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Laptop sometimes freezes on Windows


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3 replies to this topic

#1 Spriggan

Spriggan

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  • Gender:Male
  • Location:Nuevo Laredo, Mexico
  • Local time:12:01 PM

Posted 15 November 2012 - 08:19 AM

Hello guys, I´m new in this forum and I´m trying to get some help for my laptop :(, let me try to explain the problem:

The laptop is a
HP Pavilion Entertainment
Core 2 quad 2.00GHZ
6GB Ram
Windows Vista Business
500GB HD & 433GB free space

I turn on the laptop and everything goes well, it gets to windows, and load everything perfect, but SOMETIMES after 15 to 30 seconds, when I try to do anything (Like opening a folder, open Internet Explorer, or open a program like word 207 or excell) the laptop just freezes, it opens the file/program I want to open but it stays loading it, and it stays like that forever! I let the laptop sometimes for 1 hour to 2 hours and stays the same. I can´t do nothing, no CTRL+ALT+SUPR, because it does nothing, just freezes loading the file/program I want to open. I have to shut down the laptop, and turn it on again.

But this happens sometimes, not every time i turn it on, sometimes i can work perfectly and it's smooth with no problem at all.

I had a virus 1 week ago, and I deleted it with anti-spyware and with Norton Internet Security. What I did is that I took my laptops hard drive out, and put it in a pc and deleted the virus with the pc. The laptop for some reason (have KASPERSKY ANTIVIRUS), but it didnt find any virus at all.

Anyway, I hope someone can help me out, I leave you guys here the HIJACKTHIS log file to see if anyone can help me out.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:25:15 p.m., on 14/11/2012
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18943)
Boot mode: Normal

Running processes:
C:\\Windows\\system32\\Dwm.exe
C:\\Windows\\Explorer.EXE
C:\\Windows\\SYSTEM32\\taskeng.exe
C:\\Program Files\\Windows Defender\\MSASCui.exe
C:\\Program Files\\Synaptics\\SynTP\\SynTPEnh.exe
C:\\Program Files\\Microsoft Office\\Office12\\GrooveMonitor.exe
C:\\Program Files\\SGPSA\\ie3sh.exe
C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 2012\\avp.exe
C:\\Program Files\\Common Files\\Java\\Java Update\\jusched.exe
C:\\Program Files\\Windows Sidebar\\sidebar.exe
C:\\Program Files\\Google\\GoogleToolbarNotifier\\GoogleToolbarNotifier.exe
C:\\Program Files\\Windows Media Player\\wmpnscfg.exe
C:\\Program Files\\Windows Sidebar\\sidebar.exe
C:\\Windows\\system32\\wbem\\unsecapp.exe
C:\\Program Files\\Internet Explorer\\iexplore.exe
C:\\Program Files\\Internet Explorer\\iexplore.exe
C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 2012\\klwtblfs.exe
C:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_110_ActiveX.exe
C:\\Users\\Claudia\\Downloads\\HijackThis.exe

R1 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Start Page = http://www.yahoo.com
R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Search,SearchAssistant =
R0 - HKLM\\Software\\Microsoft\\Internet Explorer\\Search,CustomizeSearch =
R1 - HKCU\\Software\\Microsoft\\Windows\\CurrentVersion\\Internet Settings,ProxyServer = 192.168.1.1:3128
R0 - HKCU\\Software\\Microsoft\\Internet Explorer\\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {91C18ED5-5E1C-4AE5-A148-A861DE8C8E16} - (no file)
R3 - URLSearchHook: (no name) - {ba5844d2-b2c5-49eb-86f5-248d776a6f08} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\\Program Files\\Common Files\\Adobe\\Acrobat\\ActiveX\\AcroIEHelperShim.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 2012\\ievkbd.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\\Program Files\\Microsoft\\Search Enhancement Pack\\Search Helper\\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\\Program Files\\Microsoft Office\\Office12\\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\\Program Files\\Java\\jre7\\bin\\ssv.dll
O2 - BHO: Windows Live Aplicación auxiliar de inicio de sesión - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\\Program Files\\Common Files\\Microsoft Shared\\Windows Live\\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\\Program Files\\Google\\Google Toolbar\\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\\Program Files\\Google\\GoogleToolbarNotifier\\5.7.7529.1424\\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\\Program Files\\Java\\jre7\\bin\\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\\Program Files\\Windows Live\\Toolbar\\wltcore.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 2012\\klwtbbho.dll
O2 - BHO: Search Assistant - {F0626A63-410B-45E2-99A1-3F2475B2D695} - C:\\Program Files\\SGPSA\\BHO.dll
O2 - BHO: XBTBPos00 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - (no file)
O3 - Toolbar: (no name) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - (no file)
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\\Program Files\\Windows Live\\Toolbar\\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\\Program Files\\Google\\Google Toolbar\\GoogleToolbar_32.dll
O4 - HKLM\\.\\Run: [Windows Defender] %ProgramFiles%\\Windows Defender\\MSASCui.exe -hide
O4 - HKLM\\.\\Run: [UCam_Menu] "C:\\Program Files\\Hewlett-Packard\\Media\\Webcam\\MUITransfer\\MUIStartMenu.exe" "C:\\Program Files\\Hewlett-Packard\\Media\\Webcam" update "Software\\Hewlett-Packard\\Media\\Webcam"
O4 - HKLM\\.\\Run: [SynTPEnh] C:\\Program Files\\Synaptics\\SynTP\\SynTPEnh.exe
O4 - HKLM\\.\\Run: [GrooveMonitor] "C:\\Program Files\\Microsoft Office\\Office12\\GrooveMonitor.exe"
O4 - HKLM\\.\\Run: [FBSSA] C:\\Program Files\\SGPSA\\ie3sh.exe
O4 - HKLM\\.\\Run: [AVP] "C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 2012\\avp.exe"
O4 - HKLM\\.\\Run: [Adobe Reader Speed Launcher] "C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\Reader_sl.exe"
O4 - HKLM\\.\\Run: [Adobe ARM] "C:\\Program Files\\Common Files\\Adobe\\ARM\\1.0\\AdobeARM.exe"
O4 - HKLM\\.\\Run: [SunJavaUpdateSched] "C:\\Program Files\\Common Files\\Java\\Java Update\\jusched.exe"
O4 - HKCU\\.\\Run: [Sidebar] C:\\Program Files\\Windows Sidebar\\sidebar.exe /autoRun
O4 - HKCU\\.\\Run: [swg] "C:\\Program Files\\Google\\GoogleToolbarNotifier\\GoogleToolbarNotifier.exe"
O4 - HKCU\\.\\Run: [WMPNSCFG] C:\\Program Files\\Windows Media Player\\WMPNSCFG.exe
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\\PROGRA~1\\MICROS~2\\Office12\\EXCEL.EXE/3000
O9 - Extra button: Agregar entrada - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\\Program Files\\Windows Live\\Writer\\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Agregar entrada en Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\\Program Files\\Windows Live\\Writer\\WriterBrowserExtension.dll
O9 - Extra button: Enviar a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\\PROGRA~1\\MICROS~2\\Office12\\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\\PROGRA~1\\MICROS~2\\Office12\\ONBttnIE.dll
O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 2012\\ievkbd.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\\PROGRA~1\\MICROS~2\\Office12\\REFIEBAR.DLL
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 2012\\klwtbbho.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\\Program Files\\Microsoft Office\\Office12\\GrooveSystemServices.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\\Windows\\system32\\browseui.dll
O23 - Service: @%SystemRoot%\\system32\\aelupsvc.dll,-1 (AeLookupSvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\Alg.exe,-112 (ALG) - Unknown owner - C:\\Windows\\System32\\alg.exe
O23 - Service: @%systemroot%\\system32\\appinfo.dll,-100 (Appinfo) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @appmgmts.dll,-3250 (AppMgmt) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\audiosrv.dll,-204 (AudioEndpointBuilder) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\audiosrv.dll,-200 (Audiosrv) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 2012\\avp.exe
O23 - Service: @%SystemRoot%\\system32\\bfe.dll,-1001 (BFE) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\qmgr.dll,-1000 (BITS) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\browser.dll,-100 (Browser) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\certprop.dll,-11 (CertPropSvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\cryptsvc.dll,-1001 (CryptSvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\cscsvc.dll,-200 (CscService) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @oleres.dll,-5012 (DcomLaunch) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\\Windows\\system32\\DFSR.exe
O23 - Service: @%SystemRoot%\\system32\\dhcpcsvc.dll,-100 (Dhcp) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\dnsapi.dll,-101 (Dnscache) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\dot3svc.dll,-1102 (dot3svc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\dps.dll,-500 (DPS) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\eapsvc.dll,-1 (EapHost) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\emdmgmt.dll,-1000 (EMDMgmt) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\wevtsvc.dll,-200 (Eventlog) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @comres.dll,-2450 (EventSystem) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\fdPHost.dll,-100 (fdPHost) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\fdrespub.dll,-100 (FDResPub) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @gpapi.dll,-112 (gpsvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: Google Update Servicio (gupdate) (gupdate) - Unknown owner - C:\\Program Files\\Google\\Update\\GoogleUpdate.exe
O23 - Service: Google Update Servicio (gupdatem) (gupdatem) - Unknown owner - C:\\Program Files\\Google\\Update\\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\\Program Files\\Google\\Common\\Google Updater\\GoogleUpdaterService.exe
O23 - Service: @%SystemRoot%\\System32\\hidserv.dll,-101 (hidserv) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\kmsvc.dll,-6 (hkmsvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: hpqcxs08 - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: Servicio HP CUE DeviceDiscovery (hpqddsvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\ikeext.dll,-501 (IKEEXT) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\IPBusEnum.dll,-102 (IPBusEnum) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\iphlpsvc.dll,-200 (iphlpsvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\\Windows\\system32\\lsass.exe
O23 - Service: @comres.dll,-2946 (KtmRm) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\srvsvc.dll,-100 (LanmanServer) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\wkssvc.dll,-100 (LanmanWorkstation) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\lltdres.dll,-1 (lltdsvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\lmhsvc.dll,-101 (lmhosts) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\mmcss.dll,-100 (MMCSS) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\FirewallAPI.dll,-23090 (MpsSvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\\Windows\\System32\\msdtc.exe
O23 - Service: @%SystemRoot%\\system32\\iscsidsc.dll,-5000 (MSiSCSI) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\msimsg.dll,-27 (msiserver) - Unknown owner - C:\\Windows\\system32\\msiexec.exe
O23 - Service: @%SystemRoot%\\system32\\qagentrt.dll,-6 (napagent) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: Net Driver HPZ12 - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\\Windows\\system32\\lsass.exe
O23 - Service: @%SystemRoot%\\system32\\netman.dll,-109 (Netman) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\netprof.dll,-246 (netprofm) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\nlasvc.dll,-1 (NlaSvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\nsisvc.dll,-200 (nsi) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\p2psvc.dll,-8004 (p2pimsvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\p2psvc.dll,-8006 (p2psvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\pcasvc.dll,-1 (PcaSvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\pla.dll,-500 (pla) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\umpnpmgr.dll,-100 (PlugPlay) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\p2psvc.dll,-8002 (PNRPAutoReg) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\p2psvc.dll,-8000 (PNRPsvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\polstore.dll,-5010 (PolicyAgent) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\profsvc.dll,-300 (ProfSvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\\Windows\\system32\\lsass.exe
O23 - Service: @%SystemRoot%\\system32\\qwave.dll,-1 (QWAVE) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%Systemroot%\\system32\\rasauto.dll,-200 (RasAuto) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%Systemroot%\\system32\\rasmans.dll,-200 (RasMan) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @regsvc.dll,-1 (RemoteRegistry) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\\Windows\\system32\\locator.exe
O23 - Service: @oleres.dll,-5010 (RpcSs) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\samsrv.dll,-1 (SamSs) - Unknown owner - C:\\Windows\\system32\\lsass.exe
O23 - Service: @%SystemRoot%\\System32\\SCardSvr.dll,-1 (SCardSvr) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\schedsvc.dll,-100 (Schedule) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\certprop.dll,-13 (SCPolicySvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\sdrsvc.dll,-107 (SDRSVC) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\seclogon.dll,-7001 (seclogon) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\Sens.dll,-200 (SENS) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\SessEnv.dll,-1026 (SessionEnv) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\shsvcs.dll,-12288 (ShellHWDetection) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\\Windows\\system32\\SLsvc.exe
O23 - Service: @%SystemRoot%\\system32\\SLUINotify.dll,-103 (SLUINotify) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\\Windows\\System32\\snmptrap.exe
O23 - Service: @%systemroot%\\system32\\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\\Windows\\System32\\spoolsv.exe
O23 - Service: @%systemroot%\\system32\\ssdpsrv.dll,-100 (SSDPSRV) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\sstpsvc.dll,-200 (SstpSvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\wiaservc.dll,-9 (stisvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\swprv.dll,-103 (swprv) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\sysmain.dll,-1000 (SysMain) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\TabSvc.dll,-100 (TabletInputService) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\tapisrv.dll,-10100 (TapiSrv) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\tbssvc.dll,-100 (TBS) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\termsrv.dll,-268 (TermService) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\shsvcs.dll,-8192 (Themes) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\mmcss.dll,-102 (THREADORDER) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\trkwks.dll,-1 (TrkWks) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\servicing\\TrustedInstaller.exe,-100 (TrustedInstaller) - Unknown owner - C:\\Windows\\servicing\\TrustedInstaller.exe
O23 - Service: @%SystemRoot%\\system32\\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\\Windows\\system32\\UI0Detect.exe
O23 - Service: @%SystemRoot%\\system32\\umrdp.dll,-1000 (UmRdpService) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\upnphost.dll,-213 (upnphost) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\dwm.exe,-2000 (UxSms) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\vds.exe,-100 (vds) - Unknown owner - C:\\Windows\\System32\\vds.exe
O23 - Service: @%systemroot%\\system32\\vssvc.exe,-102 (VSS) - Unknown owner - C:\\Windows\\system32\\vssvc.exe
O23 - Service: @%SystemRoot%\\system32\\w32time.dll,-200 (W32Time) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\wbengine.exe,-104 (wbengine) - Unknown owner - C:\\Windows\\system32\\wbengine.exe
O23 - Service: @%SystemRoot%\\system32\\wcncsvc.dll,-3 (wcncsvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\WcsPlugInService.dll,-200 (WcsPlugInService) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\wdi.dll,-502 (WdiServiceHost) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\wdi.dll,-500 (WdiSystemHost) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\webclnt.dll,-100 (WebClient) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\wecsvc.dll,-200 (Wecsvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\wercplsupport.dll,-101 (wercplsupport) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\wersvc.dll,-100 (WerSvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%ProgramFiles%\\Windows Defender\\MsMpRes.dll,-103 (WinDefend) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\winhttp.dll,-100 (WinHttpAutoProxySvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%Systemroot%\\system32\\wbem\\wmisvc.dll,-205 (Winmgmt) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%Systemroot%\\system32\\wsmsvc.dll,-101 (WinRM) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\wlansvc.dll,-257 (Wlansvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%Systemroot%\\system32\\wbem\\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\\Windows\\system32\\wbem\\WmiApSrv.exe
O23 - Service: @%ProgramFiles%\\Windows Media Player\\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\\Program Files\\Windows Media Player\\wmpnetwk.exe
O23 - Service: @%SystemRoot%\\system32\\wpdbusenum.dll,-100 (WPDBusEnum) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\System32\\wscsvc.dll,-200 (wscsvc) - Unknown owner - C:\\Windows\\System32\\svchost.exe
O23 - Service: @%systemroot%\\system32\\SearchIndexer.exe,-103 (WSearch) - Unknown owner - C:\\Windows\\system32\\SearchIndexer.exe
O23 - Service: @%systemroot%\\system32\\wuaueng.dll,-105 (wuauserv) - Unknown owner - C:\\Windows\\system32\\svchost.exe
O23 - Service: @%SystemRoot%\\system32\\wudfsvc.dll,-1000 (wudfsvc) - Unknown owner - C:\\Windows\\system32\\svchost.exe

--
End of file - 21404 bytes

Edited by hamluis, 15 November 2012 - 08:54 AM.
Moved from Vista to Malware Removal Logs - Hamluis.


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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
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Posted 17 November 2012 - 09:49 PM

Greetings Spriggan and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:


===================================================


Ground Rules:

  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me about it.
  • When you post your reply, do not use the Posted Image button but use the Posted Image button instead.
  • In the upper right hand corner of the topic you will see the Posted Image button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:

===================================================


Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Let's start with this please.


===================================================


Run Combofix in Vista/7

--------------------

Combofix is a very powerful tool and special attention must be taken to allow it to work properly. Please pay careful attention to the following instructions.

sUBs, the author of Combofix, recommends you to uninstall AVG or CA Internet Security before running the program. If you have either of these programs on your computer please uninstall them using AppRemover which can be downloaded here. We will be sure to reinstall the Antivirus program once we are finished using Combofix.

  • Please download ComboFix from one of these locations:

    BleepingComputer

    ForoSpyware

  • Save Combofix.exe to your Desktop <-- Important!!!
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts. It is important you do not mouseclick while the program is running or it may stall.

    Note #1: Often times it may appear as if ComboFix has stopped working. To verify it is still running please do one of the following below. If, based on the below, you have concluded ComboFix has stopped running please stop and advise me.

  • Check your computer clock. If it is still running then so is ComboFix
  • Open Task Manager and select the Applications Tab. If the status of AutoScan is Running, then ComboFix is running
  • Open Task Manager and select the Processes Tab. Under Image Name look for files ending in .3xe. If there are fluctuating numbers under CPU and Mem Usage then ComboFix is running
Note #2: If you receive the following error "Illegal operation attempted on a registery key that has been marked for deletion" please just restart your computer to resolve this issue
If Combofix fails to run properly using the above instructions please attempt the following:

  • Right click on the Combofix icon on your desktop and select Delete
  • Download a new copy but rename it to freshcopy.exe first, then save it to your desktop
  • Now download RKill.exe (or RKill renamed as iExplore.exe if the first one doesn't work properly) and save it to your desktop
  • Restart your computer in Safe Mode
  • Right click on RKill (or iExplore) and select Run as Administrator. If you are using Windows XP simply double click the icon
  • A black DOS screen should flash and disappear. If not, try to launch the program with the second file. If neither works please stop and let me know
  • When RKill is finished running you will be presented with a text file and a copy will be saved on your desktop. Copy and paste the contents of this report in your reply
  • Do not reboot your computer
  • Double click the freshcopy.exe icon (renamed Combofix file)
  • When finished, it will produce a log. Please copy and paste the C:\Combofix.txt log information in your next reply
  • If you disabled your antivirus please enable it again. If you uninstalled it please wait for instructions to reinstall it

===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • Combofix log
  • How is your computer running?

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
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Posted 20 November 2012 - 08:56 AM

Greetings Spriggan,


===================================================


3 Day Bump

It has been more than 3 days since my last post.

  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,449 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:11:01 AM

Posted 22 November 2012 - 06:51 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."




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