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Windows Installer. Need Help

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#1 thefataznkid


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Posted 14 November 2012 - 01:14 PM

Hello, I was wondering if anyone could me with a problem that I'm currently having. I shut down my windows 7 operating system when it was trying to install updates. I manually hut it off. Then I turned it on a few hours later and walked away and when I came back I noticed there was an error sign or something but it eventually allowed me to login. Then I tried to open a microsoft word document and a window popped up saying windows installer is trying to install something but it never finishes and now I can't open up a word document. Please help

Edited by thefataznkid, 14 November 2012 - 01:24 PM.

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#2 Chris Cosgrove

Chris Cosgrove

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Posted 28 November 2012 - 04:45 AM


Yes it hurts Windows feelings if you shut it down in the middle of it updating itself !

One possible solution is to use the Windows restore system to restore it to a point in time before you interrupted these updates. You start this by pressing the F8 button while you see the BIOS screens at switch-on. From the white text on black screen that will appear, choose the repair option and let it run. If this fails to solve your difficulty, it will switch to a screen asking if you wish to restore from a recovery point. These are listed by date. Choose one from before the date of your mishap, let it do its thing and you should be back in business.

This is a problem that has been covered in some depth in the section of the forum on operating systems. If you go to the one on Win 7 and put 'Startup' into the search box you will find the relevant articles.

One final point, if you restore from a recovery point, you will find your computer installing all the updates from that time - don't switch it off until it's finished !

Chris Cosgrove

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