Posted 13 November 2012 - 06:59 PM
I have helped a friend clean his computer using Malawarebytes, SuperAntiSpyware, and C Cleaner. He did not have a virus protection on it. I have put Microsoft Security Essentials on the computer and updated and ran a full scan. None of the programs including the Security Essentials found anything except adware.
When I go into the Task Manager, it shows the CPU usage at 100%. I have looked everywhere on the web and can't seem to find a way to reduce the CPU usage. I have turned off the side bar and disabeled several program from running in the start up.
I did find a posting that said it might be due to not maintaing Windows Updates. When I checked Windows Update I found I could not update. I went to services and find that the windows update service is starting (not started). I tried to go in and sop and then restart the service but it is grayed out. I can't get it to start. I was thinking that if I could do the updates he needs in Windows Update, I might be able to correct the problem in the services.
If anyone can direct me to how to correct this, I would sure appreciate it.