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infected with Kryptic, now all is fubbared


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#1 Pip601

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Posted 13 November 2012 - 05:51 PM

Vista Hme Premium AMD

This machine was infected with Kryptic trojan, detected by Comodo (not my chose of av)it said it was removed but the system is now just plain not right, can't open other profiles, malwarebytes runs but doesn't find anything and now the internet is just messed up, no connections, can't delete Temp internet files.
I need some help, can someone please tell me what to run for a diagnosis please. AND THANK YOU

Pip

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#2 Sightless

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Posted 13 November 2012 - 07:55 PM

Hi, if you can't connect to the internet, download the following on another computer and transfer it over with a flash drive.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


#3 Pip601

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Posted 15 November 2012 - 11:17 AM

Thank you Sightless, I am running the tool now, and it has been running for like 17 hours. it has fouond 4 so far but looks like it is only 1/4 of the way done. Should it be taking this long?

#4 Sightless

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Posted 15 November 2012 - 12:23 PM

Thank you Sightless, I am running the tool now, and it has been running for like 17 hours. it has fouond 4 so far but looks like it is only 1/4 of the way done. Should it be taking this long?


It normally doesn't take that long, but we'll see if it will finish up soon. If it doesn't seem to be anywhere near finished in the next 30 minutes or so, safely cancel it, but make sure you quarantine the threats and post the log here.

#5 Pip601

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Posted 15 November 2012 - 02:14 PM

The log file is 487 MB!! is there just a last section that I should post? the whole thing would be rude :)

#6 Pip601

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Posted 15 November 2012 - 02:44 PM

=============================================================================
Dr.Web Scanner for Windows v6.00.16 (6.00.16.01270)
© Doctor Web, Ltd., 1992-2011
Log generated on: 2012-11-14, 12:31:12 [CALVINTHEUS-PC][PIP]
Command line: "C:\Users\PIP\AppData\Local\temp\31E4A52E-509526BF-871F599A-3D4ED572\519b6_xp.exe" /lng /ini:setup_xp.ini /fast /send_stat
Boot mode: Safe Mode
Operating system: Windows Vista Premium x64/WOW (Build 6001), Service Pack 1
=============================================================================
Dr.Web Shield doesn't load
Engine version: 7.00 (7.00.4.09250)
Engine API version: 2.02
-----------------------------------------------------------------------------
Scan statistics
-----------------------------------------------------------------------------
Scanned: 1511047
Infected: 3
Modifications: 0
Suspicious: 0
Adware: 0
Dialers: 0
Jokes: 0
Riskware: 0
Hacktools: 1
Cured: 0
Deleted: 3
Renamed: 0
Moved: 0
Ignored: 0
Scan speed: 23 Kb/s
Scan time: 22:18:38
-----------------------------------------------------------------------------

Scanning interrupted by user! - viruses found
C:\Documents and Settings\calvin theus\Desktop\SmitfraudFix\Process.exe - deleted

=============================================================================
Total session statistics
=============================================================================
Scanned: 1512070
Infected: 3
Modifications: 0
Suspicious: 0
Adware: 0
Dialers: 0
Jokes: 0
Riskware: 0
Hacktools: 1
Cured: 0
Deleted: 4
Renamed: 0
Moved: 0
Ignored: 0
Scan speed: 29 Kb/s
Scan time: 22:19:36
=============================================================================

Most glaring this right now is that I cannot access the appdata\local\tem....for the user profile that is infected.

#7 Sightless

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Posted 16 November 2012 - 03:42 PM

Hi, can you look through the entire logfile and find the other infections? Only 1 is included in the snippet you posted (and it's a false positive)

Can you connect to the internet now? If not, try resetting proxy settings:
  • Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
  • Click the Tools button, and then click Internet Options.
  • Click the Connections tab, and then click LAN settings.
  • untick the "use proxy server" box.
  • Click apply/ok

If you have internet now, try this:

Let's try an ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications (If given the option, choose "Quarantine" instead of delete.)
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Please include the following in your reply
ESET log
Any questions/comments you may have
[/quote]

Edited by Sightless, 16 November 2012 - 03:43 PM.


#8 Sightless

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Posted 18 November 2012 - 05:56 PM

If you're still reading this, before running the ESET scan above, do this

Download TDSSkiller
  • Run the program
  • Click Change parameters
  • Select TDLFS file system
  • Click scan
  • Post the log report (located on your C:\ drive)
  • Do not change default options on the scan results


#9 Pip601

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Posted 19 November 2012 - 11:17 AM

Hi Sightless,
In my haste to get this resolved, I thought it would be safer and I would feel better by restoring to factory condition which I did over the weekend.
I appreciate your willingness to help, and hope that maybe this thread was beneficial for someone else infected with the nasty.

Pip

#10 Sightless

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Posted 19 November 2012 - 03:25 PM

Sometimes a reinstall is the easiest way, glad you got it sorted out :)

Make sure you have an active anti-virus program, and I would go ahead and get Malwarebytes and run weekly scans




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