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Can't connect to modem .. normally

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#1 MrClose


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Posted 13 November 2012 - 03:39 PM

The Verizon tech. just finished installing everything.
(from dsl to fios)

He had a problem.

The pc will not connect to the internet .. unless I use the usb adapter which is strange.

The pc is connected to the modem but without using the usb dongle .. the pc wont connect!?

He (tech) told me that something within the pc is not picking up the signal??

I don't understand that because it shows that there are connections available and shows the modem but the tech couldn't get the connection to work?

When he typed the password in .. a message would keep coming up that the connection was 'unrecognized' or doesn't exist??

After a lot of tries, he went to the adapter.

So now, I have to use the adapter on this pc and purchase another one for my better half's pc!

What's confusing is that at one time, this pc was connected to a netgear router for dsl and it worked fine??

Any ideas?

Thanks Everyone

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#2 Hadnjury


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Posted 13 November 2012 - 09:36 PM


I would have told the "tech" that it is not acceptable. Tell him you want it wireless? That is what I am assuming you want. You could tell him to connect it correctly or send someone out who can. Sounds to me like they sent you an inexperienced installer
Some people think technology has the answers - Kevin Mitnick

#3 coxchris


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Posted 14 November 2012 - 10:58 PM

Can you show us with a picture.

Its using the dongle instead of the NIC

You can try to disable the driver temporary for the dongle and than try to connect it to the NIC.

When you plug in to your Ethernet jack. Any there any lights on the NIC Green is ok Amber is Yellow In that state It sees the connection but it has a problem transmitting. No lights ping your local host loopback

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