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microsoft word quit opening


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#1 gosmoky

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Posted 13 November 2012 - 02:14 PM

I noticed one day that microsoft word was not opening properly. I removed it from the computer and went and purchased 2010 office. Everything loaded fine except Word. It will not open at all. The techs from the location I purchased it have been trying to fix it for a month (off and on). They have had no luck.

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#2 hamluis

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Posted 13 November 2012 - 02:31 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 gosmoky

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Posted 13 November 2012 - 06:46 PM

MiniToolBox by Farbar Version: 10-11-2012 02
Ran by altex End-User (administrator) on 13-11-2012 at 17:43:48
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/10/2012 03:53:57 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x800706ba.

Error: (11/10/2012 03:47:13 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040206.

Error: (11/10/2012 03:47:13 AM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing. HRESULT was 800706BF from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

Error: (11/10/2012 03:37:34 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/10/2012 03:35:42 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 948 (0x3b4)

Thread address : 0x7C90E514

Thread message :

Build VSCORE.15.1.0.461 / 5500.1093
Object being scanned = \Device\HarddiskVolume1\WINDOWS\system32\dbghelp.dll
by C:\WINDOWS\System32\svchost.exe
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)
5003(0)(0)
5002(0)(1)

Error: (11/10/2012 03:34:11 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Exception in McShield.Exe!

Exception details follow :

VSCORE.15.1.0.461
Exception Code : 0XC0000005
Exception Address : 0X052EED60
Exception Parameters : 2
Param 1 = 0X00000001
Param 2 = 0X029E705E

More information :

Error: (11/05/2012 04:32:09 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/05/2012 04:32:09 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/24/2012 02:29:42 PM) (Source: Application Hang) (User: )
Description: Hanging application hpqdirec.exe, version 74.0.17.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/18/2012 03:15:49 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040206.


System errors:
=============
Error: (11/13/2012 05:31:13 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort3

Error: (11/13/2012 04:14:25 PM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJOHN-HPNetBT_Tcpip_{20E76C15-B040-41CB-A

Error: (11/13/2012 03:57:50 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort3

Error: (11/13/2012 03:30:59 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort3

Error: (11/13/2012 02:38:27 PM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJOHN-HPNetBT_Tcpip_{20E76C15-B040-41CB-A

Error: (11/13/2012 01:02:24 PM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJOHN-HPNetBT_Tcpip_{20E76C15-B040-41CB-A

Error: (11/13/2012 00:20:15 PM) (Source: 0) (User: )
Description: WORKGROUP :1d192.168.1.4192.168.1.3

Error: (11/13/2012 00:17:29 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort3

Error: (11/13/2012 11:31:08 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort3

Error: (11/13/2012 11:26:22 AM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJOHN-HPNetBT_Tcpip_{20E76C15-B040-41CB-A


Microsoft Office Sessions:
=========================
Error: (11/10/2012 03:53:57 AM) (Source: VSS)(User: )
Description: 0x800706ba

Error: (11/10/2012 03:47:13 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040206

Error: (11/10/2012 03:47:13 AM) (Source: EventSystem)(User: )
Description: d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp44800706BF

Error: (11/10/2012 03:37:34 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (11/10/2012 03:35:42 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe90000948 (0x3b4)0x7C90E514
Build VSCORE.15.1.0.461 / 5500.1093
Object being scanned = \Device\HarddiskVolume1\WINDOWS\system32\dbghelp.dll
by C:\WINDOWS\System32\svchost.exe
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)
5003(0)(0)
5002(0)(1)

Error: (11/10/2012 03:34:11 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: VSCORE.15.1.0.461
Exception Code : 0XC0000005
Exception Address : 0X052EED60
Exception Parameters : 2
Param 1 = 0X00000001
Param 2 = 0X029E705E

More information :

Error: (11/05/2012 04:32:09 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (11/05/2012 04:32:09 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (10/24/2012 02:29:42 PM) (Source: Application Hang)(User: )
Description: hpqdirec.exe74.0.17.0hungapp0.0.0.000000000

Error: (10/18/2012 03:15:49 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040206


=========================== Installed Programs ============================

1Click DVD Copy 5.9.1.0
32 Bit HP CIO Components Installer (Version: 1.0.0)
Adobe AIR (Version: 1.1.0.5790)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Reader 9.5.1 (Version: 9.5.1)
Ahead InCD EasyWrite Reader
AIO_Scan (Version: 82.0.203.000)
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.812.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 82.0.173.000)
Cessna Multimedia - Instrument Version 6.0a (Version: )
CompanionLink for Google (Version: 1.00.0000)
Copy (Version: 82.0.188.000)
Critical Update for Windows Media Player 11 (KB959772)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 82.0.173.000)
DeviceManagementQFolder (Version: 1.00.0000)
DJ_AIO_ProductContext (Version: 82.0.203.000)
DJ_AIO_Software (Version: 82.0.203.000)
DJ_AIO_Software_min (Version: 82.0.203.000)
DVD43 v4.6.0
eSupportQFolder (Version: 1.00.0000)
F4100 (Version: 82.0.203.000)
F4100_Help (Version: 82.0.203.000)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
HP Deskjet All-In-One Software 8.0 (Version: 8.0)
HP Imaging Device Functions 8.0 (Version: 8.0)
HP Solution Center 8.0 (Version: 8.0)
HPProductAssistant (Version: 82.0.173.000)
ImagXpress (Version: 7.0.74.0)
iTunes (Version: 10.7.0.21)
MarketResearch (Version: 82.0.174.000)
McAfee Internet Security (Version: 11.6.435)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
McAfee Uninstall Wizard
McAfee Virtual Technician (Version: 5.5.2.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Software Update for Web Folders (English) 14 (Version: 14.0.6029.1000)
Microsoft SQL Server Compact 3.5 SP1 English (Version: 3.5.5692.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
neroxml (Version: 1.0.0)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA nView Desktop Manager (Version: 6.14.10.13527)
OpenAL
QuickTime (Version: 7.72.80.56)
RCA Detective™ 2.0.0.98
RCA Memory Manager™ 2.1.0.211
Realtek High Definition Audio Driver
Scan (Version: 8.1.0.0)
Shared C Run-time for x86 (Version: 10.0.0)
SolutionCenter (Version: 82.0.188.000)
Spy Sweeper Core (Version: 4.4.0.85)
Status (Version: 82.0.173.000)
Toolbox (Version: 82.0.173.000)
TrayApp (Version: 82.0.188.000)
TWC Client ActiveX Controls (Version: 11)
UnloadSupport (Version: 1.00.0000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB971930) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 82.0.173.000)
Webroot AntiVirus with Spy Sweeper (Version: 6.1)
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Connect
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Xvid Codec 1.1.3

========================= Memory info: ===================================

Percentage of memory in use: 64%
Total physical RAM: 1470.48 MB
Available physical RAM: 517.49 MB
Total Pagefile: 2355.86 MB
Available Pagefile: 1377.98 MB
Total Virtual: 2047.88 MB
Available Virtual: 1995.29 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:37.27 GB) (Free:1.59 GB) NTFS

========================= Users: ========================================

User accounts for \\ANDY

Administrator altex End-User ASPNET
Guest HelpAssistant SUPPORT_388945a0


**** End of log ****

#4 gosmoky

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Posted 14 November 2012 - 04:22 AM

http://speccy.piriform.com/results/mDSIB3QXQVs0fC2f6jDYM13

#5 hamluis

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Posted 14 November 2012 - 09:12 AM

<<Total:37.27 GB) (Free:1.59 GB) NTFS>>

Insufficient free space on hard drive.

Basic requirement for Windows is somewhere close to 15% of total partition space.

You need to either move some data files...or get a larger hard drive, IMO.

You also seem to have two AV programs installed: Mcafee Internet Security and Webroot AV. You need to uninstall one of those, since having more than one creates problems (as reflected in Event Viewer).

Louis

#6 gosmoky

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Posted 14 November 2012 - 03:40 PM

thanks louis, i will remove webroot and delete some files. But louis why ms word and nothing else??

I meant why was only word affected?

#7 hamluis

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Posted 15 November 2012 - 06:02 AM

<<I meant why was only word affected?>>

I could guess...that maybe MS Office is the only app that you noticed any problems...because Office is system-intensive, requiring more system resources than any other. I can't say for sure why anything happened, I can only tell you that Windows is prone to system problems when there is insufficient free space.

Louis




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