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Remove claro search


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5 replies to this topic

#1 Edjenjudi

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Posted 13 November 2012 - 01:17 AM

Hi All. I have picked up some malware, "Claro search" that has hijacked my firefox home page and so far i have been unable to remove it or set my home page back to google search. I uninstalled the claro toolbar program but that hasn't solved it.
I decided to post on this forum to see if anybody else had the same problem and what they did to resolve it.
Thanks Ed. Windows 7 32bit

Edited by Orange Blossom, 13 November 2012 - 01:39 AM.
Moved from Windows 7 to AII. ~ OB


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#2 noknojon

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Posted 13 November 2012 - 01:41 AM

Hello -
While Claro Search is not actually an infection, it can still take over your Search and Home pages -

Please first read and follow the directions on this page >> How to Uninstall Claro-search.com Components

Next -
After you have done the above; Please download AdwCleaner by Xplode onto your desktop.
If your security programs are not allowing the program to load, please disable them while it loads.
Now close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Finally -
Please download Junkware Removal Tool to your desktop
Junkware Removal Tool by thisisu
•Shut down your protection software now to avoid potential conflicts.
•Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt into your next message.

I hope the first page will help you remove most of Claro Search, and the last 2 programs will clean up any remains

Thank You -

#3 noknojon

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Posted 13 November 2012 - 04:34 PM

Hi -
Also please download Malwarebytes Anti-Malware Free and SuperantiSpyware Free, Make sure you Update both of them and run a Full Scan with both programs.
Keep both programs, and run a Quick scan after you update them every week -

They will both have a log at the end of their scans, so please post the first logs back here -

[b][i]What's the best free antivirus program to use?[i/][b/] I do not know if you use any Antivirus, so I am adding this in also -
It is really dangerous to go online without an antivirus.
Without one, you are extremely likely to get infected. I can't tell you which one is the best because determining that is generally not feasible; however,
I can give you my strong recommendations for programs that I have tested and that I trust. All of the following are excellent free (not free trials of) antiviruses.
Be sure to only install one.

Microsoft Security Essentials (what I currently use)
Avira AntiVir
avast!

Thank You -



#4 Edjenjudi

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Posted 13 November 2012 - 05:50 PM

Thank you Aussie Addict.
I followed your instructions and they worked perfectly.
I had previously removed claro search toolbar from programs and features.
I ran Adware cleaner 3 times and Junk Removal Tool once.
For the first time in a week i have firefox set the way i have had it for the last few years.
I will now try to work out how to post the results log.
Thank you again.

Ed.

Edited by Edjenjudi, 13 November 2012 - 05:59 PM.


#5 Edjenjudi

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Posted 13 November 2012 - 06:09 PM

Hi. Here is the four logs i got.
I am new at this so i do not know how to post a log. I hope what i have done is OK. Thank you again for your help.

Ed.

  • # AdwCleaner v2.007 - Logfile created 11/14/2012 at 08:02:05 # Updated 06/11/2012 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (32 bits) # User : Jen Brown - JENNIFER # Boot Mode : Normal # Running from : C:\Users\Jen Brown\Desktop\adwcleaner.exe # Option [Search] ***** [Services] ***** Found : Browser Manager ***** [Files / Folders] ***** File Found : C:\Program Files\Mozilla Firefox\searchplugins\babylon.xml Folder Found : C:\Program Files\Conduit Folder Found : C:\Program Files\uTorrentControl2 Folder Found : C:\ProgramData\Babylon Folder Found : C:\ProgramData\Browser Manager Folder Found : C:\ProgramData\Trymedia Folder Found : C:\Users\Jen Brown\AppData\Local\Conduit Folder Found : C:\Users\Jen Brown\AppData\LocalLow\Conduit Folder Found : C:\Users\Jen Brown\AppData\LocalLow\uTorrentControl2 Folder Found : C:\Users\Jen Brown\AppData\Roaming\Babylon Folder Found : C:\Users\Jen Brown\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Browser Manager ***** [Registry] ***** Key Found : HKCU\Software\APN PIP Key Found : HKCU\Software\AppDataLow\Software\Conduit Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes Key Found : HKCU\Software\AppDataLow\Software\Crossrider Key Found : HKCU\Software\AppDataLow\Software\SmartBar Key Found : HKCU\Software\AppDataLow\Software\uTorrentControl2 Key Found : HKCU\Software\AppDataLow\Toolbar Key Found : HKCU\Software\Cr_Installer Key Found : HKCU\Software\DataMngr Key Found : HKCU\Software\InstalledBrowserExtensions Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{687578B9-7132-4A7A-80E4-30EE31099E03} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{687578B9-7132-4A7A-80E4-30EE31099E03} Key Found : HKCU\Software\Softonic Key Found : HKLM\Software\Babylon Key Found : HKLM\SOFTWARE\Classes\AppID\{5B1881D1-D9C7-46DF-B041-1E593282C7D0} Key Found : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB} Key Found : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C} Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1} Key Found : HKLM\SOFTWARE\Classes\CLSID\{687578B9-7132-4A7A-80E4-30EE31099E03} Key Found : HKLM\SOFTWARE\Classes\CLSID\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955} Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0004493.BHO Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0004493.BHO.1 Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0004493.Sandbox Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0004493.Sandbox.1 Key Found : HKLM\SOFTWARE\Classes\Prod.cap Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3072253 Key Found : HKLM\Software\Conduit Key Found : HKLM\Software\DataMngr Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\pgafcinpmmpklohkojmllohdhomoefph Key Found : HKLM\Software\Iminent Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A48A44CC-EB42-49B4-A463-3A7D0A7FCF0E} Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B352CC7E-BDEE-434E-A3A8-7ED571417F5D} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{687578B9-7132-4A7A-80E4-30EE31099E03} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4EFD-BAD7-B9B4CB4BC693} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentControl2 Toolbar Key Found : HKLM\Software\PIP Key Found : HKLM\Software\uTorrentControl2 Key Found : HKU\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Found : HKU\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Found : HKU\S-1-5-21-2857479794-2104286174-2572999833-1001\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Found : HKU\S-1-5-21-2857479794-2104286174-2572999833-1001\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A} Key Found : HKU\S-1-5-21-2857479794-2104286174-2572999833-1007\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A} Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{687578B9-7132-4A7A-80E4-30EE31099E03}] Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}] Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}] Value Found : HKCU\Software\Mozilla\Firefox\Extensions [{b64982b1-d112-42b5-b1e4-d3867c4533f8}] Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{687578B9-7132-4A7A-80E4-30EE31099E03}] Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}] ***** [Internet Browsers] ***** -\\ Internet Explorer v9.0.8112.16421 [HKCU\Software\Microsoft\Internet Explorer\Main - bProtector Start Page] = hxxp://www.claro-search.com/?affID=116677&tt=4512_4&babsrc=HP_ss&mntrId=bc8ce738000000000000001fd021ecc0 -\\ Mozilla Firefox v16.0.2 (en-GB) Profile name : default-1352769182303 [Profil par défaut] File : C:\Users\Jen Brown\AppData\Roaming\Mozilla\Firefox\Profiles\rgjd80e1.default-1352769182303\prefs.js [OK] File is clean. ************************* AdwCleaner[R1].txt - [5811 octets] - [14/11/2012 08:02:05] ########## EOF - C:\AdwCleaner[R1].txt - [5871 octets] ##########

  • # AdwCleaner v2.007 - Logfile created 11/14/2012 at 08:02:05 # Updated 06/11/2012 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (32 bits) # User : Jen Brown - JENNIFER # Boot Mode : Normal # Running from : C:\Users\Jen Brown\Desktop\adwcleaner.exe # Option [Search] ***** [Services] ***** Found : Browser Manager ***** [Files / Folders] ***** File Found : C:\Program Files\Mozilla Firefox\searchplugins\babylon.xml Folder Found : C:\Program Files\Conduit Folder Found : C:\Program Files\uTorrentControl2 Folder Found : C:\ProgramData\Babylon Folder Found : C:\ProgramData\Browser Manager Folder Found : C:\ProgramData\Trymedia Folder Found : C:\Users\Jen Brown\AppData\Local\Conduit Folder Found : C:\Users\Jen Brown\AppData\LocalLow\Conduit Folder Found : C:\Users\Jen Brown\AppData\LocalLow\uTorrentControl2 Folder Found : C:\Users\Jen Brown\AppData\Roaming\Babylon Folder Found : C:\Users\Jen Brown\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Browser Manager ***** [Registry] ***** Key Found : HKCU\Software\APN PIP Key Found : HKCU\Software\AppDataLow\Software\Conduit Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes Key Found : HKCU\Software\AppDataLow\Software\Crossrider Key Found : HKCU\Software\AppDataLow\Software\SmartBar Key Found : HKCU\Software\AppDataLow\Software\uTorrentControl2 Key Found : HKCU\Software\AppDataLow\Toolbar Key Found : HKCU\Software\Cr_Installer Key Found : HKCU\Software\DataMngr Key Found : HKCU\Software\InstalledBrowserExtensions Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{687578B9-7132-4A7A-80E4-30EE31099E03} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{687578B9-7132-4A7A-80E4-30EE31099E03} Key Found : HKCU\Software\Softonic Key Found : HKLM\Software\Babylon Key Found : HKLM\SOFTWARE\Classes\AppID\{5B1881D1-D9C7-46DF-B041-1E593282C7D0} Key Found : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB} Key Found : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C} Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1} Key Found : HKLM\SOFTWARE\Classes\CLSID\{687578B9-7132-4A7A-80E4-30EE31099E03} Key Found : HKLM\SOFTWARE\Classes\CLSID\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955} Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0004493.BHO Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0004493.BHO.1 Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0004493.Sandbox Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0004493.Sandbox.1 Key Found : HKLM\SOFTWARE\Classes\Prod.cap Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3072253 Key Found : HKLM\Software\Conduit Key Found : HKLM\Software\DataMngr Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\pgafcinpmmpklohkojmllohdhomoefph Key Found : HKLM\Software\Iminent Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A48A44CC-EB42-49B4-A463-3A7D0A7FCF0E} Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B352CC7E-BDEE-434E-A3A8-7ED571417F5D} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{687578B9-7132-4A7A-80E4-30EE31099E03} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4EFD-BAD7-B9B4CB4BC693} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentControl2 Toolbar Key Found : HKLM\Software\PIP Key Found : HKLM\Software\uTorrentControl2 Key Found : HKU\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Found : HKU\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Found : HKU\S-1-5-21-2857479794-2104286174-2572999833-1001\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Found : HKU\S-1-5-21-2857479794-2104286174-2572999833-1001\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A} Key Found : HKU\S-1-5-21-2857479794-2104286174-2572999833-1007\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A} Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{687578B9-7132-4A7A-80E4-30EE31099E03}] Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}] Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}] Value Found : HKCU\Software\Mozilla\Firefox\Extensions [{b64982b1-d112-42b5-b1e4-d3867c4533f8}] Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{687578B9-7132-4A7A-80E4-30EE31099E03}] Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}] ***** [Internet Browsers] ***** -\\ Internet Explorer v9.0.8112.16421 [HKCU\Software\Microsoft\Internet Explorer\Main - bProtector Start Page] = hxxp://www.claro-search.com/?affID=116677&tt=4512_4&babsrc=HP_ss&mntrId=bc8ce738000000000000001fd021ecc0 -\\ Mozilla Firefox v16.0.2 (en-GB) Profile name : default-1352769182303 [Profil par défaut] File : C:\Users\Jen Brown\AppData\Roaming\Mozilla\Firefox\Profiles\rgjd80e1.default-1352769182303\prefs.js [OK] File is clean. ************************* AdwCleaner[R1].txt - [5811 octets] - [14/11/2012 08:02:05] ########## EOF - C:\AdwCleaner[R1].txt - [5871 octets] ##########



  • # AdwCleaner v2.007 - Logfile created 11/14/2012 at 08:10:23 # Updated 06/11/2012 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (32 bits) # User : Jen Brown - JENNIFER # Boot Mode : Normal # Running from : C:\Users\Jen Brown\Desktop\adwcleaner.exe # Option [Search] ***** [Services] ***** ***** [Files / Folders] ***** Folder Found : C:\ProgramData\Browser Manager ***** [Registry] ***** ***** [Internet Browsers] ***** -\\ Internet Explorer v9.0.8112.16421 [OK] Registry is clean. -\\ Mozilla Firefox v16.0.2 (en-GB) Profile name : default-1352769182303 [Profil par défaut] File : C:\Users\Jen Brown\AppData\Roaming\Mozilla\Firefox\Profiles\rgjd80e1.default-1352769182303\prefs.js [OK] File is clean. ************************* AdwCleaner[R1].txt - [5940 octets] - [14/11/2012 08:02:05] AdwCleaner[R2].txt - [1619 octets] - [14/11/2012 08:07:31] AdwCleaner[R3].txt - [920 octets] - [14/11/2012 08:10:23] AdwCleaner[S1].txt - [5889 octets] - [14/11/2012 08:03:56] AdwCleaner[S2].txt - [1423 octets] - [14/11/2012 08:08:20] ########## EOF - C:\AdwCleaner[R3].txt - [1099 octets] ##########


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 3.0.7 (11.13.2012)
OS: Windows 7 Home Premium x86
Ran by Jen Brown on Wed 14/11/2012 at 8:20:27.36
Blog: http://thisisudax.blogspot.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully nulled: [Registry Value] hkey_local_machine\software\microsoft\windows nt\currentversion\windows\\AppInit_DLLs
Successfully deleted: [Registry Value] hkey_users\S-1-5-21-2857479794-2104286174-2572999833-1001\software\microsoft\internet explorer\searchscopes [bProtectorDefaultScope]



~~~ Registry Keys

Successfully deleted: [Registry Key] "hkey_current_user\software\sweetim"
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{11111111-1111-1111-1111-110011441193}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{11111111-1111-1111-1111-110011441193}



~~~ Files

Successfully deleted: [File] "C:\Windows\system32\roboot.exe"



~~~ Folders

Failed to delete: [Folder] "C:\ProgramData\browser manager"
Successfully deleted: [Folder] "C:\ProgramData\soluto"
Successfully deleted: [Folder] "C:\ProgramData\ytd video downloader"
Successfully deleted: [Folder] "C:\Users\Jen Brown\appdata\local\coupon companion"
Successfully deleted: [Folder] "C:\Program Files\coupon companion"
Successfully deleted: [Folder] "C:\Program Files\winzip registry optimizer"
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ytd video downloader"



~~~ FireFox

Successfully deleted: [Folder] C:\Users\Jen Brown\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 14/11/2012 at 8:21:17.82
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

#6 noknojon

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Posted 14 November 2012 - 01:28 AM

Hi -
You are always welcome to the small bit of support that we can offer -
I am glad your problem is now solved - :thumbup2:

Regards -




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