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can't print docs


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3 replies to this topic

#1 internuk

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Posted 12 November 2012 - 05:28 PM

had very recent blue screen event using XP. Local guy 'fixed' it and put Windows 7 on my PC. Now I can't print anything at all, despite re-installing printer and Office software. System demands that I save any doc first (as tif file only, no alternative format allowed) then won't print it anyway ! Anyone got any ideas please ????

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#2 hamluis

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Posted 13 November 2012 - 09:47 AM

I'd say that it's time to revisit...the local guy and find out what was done and why.

Louis

#3 ShinyTech

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Posted 13 November 2012 - 10:12 AM

It sounds like the printer software is not installed correctly. Does your printer show up in the printers section of windows 7? Is it shown as being online/ready? Are you making sure that your printer is selected or set as default when you print?

#4 rotor123

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Posted 13 November 2012 - 11:10 AM

I have to agree with Louis. Visit the local guy and see what was done.

The repair for a blue screen should not be installing a different windows unless you had requested that be done.
My suspicion is a bad install of windows 7.

Normal Price for what you described was done would be over $200 for software and labor at any computer repair shop.

You should be able to save a document in many file formats not just .TIF, The fact that you can't points to deep windows problems.
A .tif is a image file and that means you can't open a document and edit it either.

Good Luck
Roger

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