I'm a new member so I will apologise before I begin!.
I have XP Home edition(version 2002)/SP3. Main browser used is Firefox but have IE installed as well (only wish it worked but that's a different issue I need to address and will post separately on that)
I had Silverlight installed which was necessary to view an on-line TV service &, up until a few days ago, had no problems. I tried to log on once again and the site came up with a msg, 'Silverlight reguired, update or Install Silverlight'.
Using Add/Remove Progs trying to uninstall Silverlight (as when I tried to download over the top of it I got the msg, 'You already have the latest Silverlight version'), I kept getting the following msg:-
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again or type an alternative path to a folder containing the installation package ‘silverlight.msi’ in the box below:-
I couldn't find the 'silverlight.msi' anywhere. When searching for a solution I eventually came across an old post on the Bleeping.com site where a person had had virtually the same problem. A few people suggested solutions and a person called Gabriel posted as below, and as someone had replied to that saying they had used his fix.bat file and it solved his problem, I did the same - but unfortunately not with the same success. After installing Gabriel's batch file I went to the Add/Remove S/W list, I thought, 'Great, Silverlight is no longer on the list of programs'. BUT, when I tried to download and install Silverlight again I couldn't - seemed to download the .exe file OK which I saved to my hard drive, but when I tried to run the file and make the install it eventually came up after about 40 seconds, 'Installation Failed'(I noticed that as soon as I pressed 'install' the 'install progress bar' immediately started at 90% which seemed strange to me.) I then looked in the Add/Remove programmes list and although Silverlight did then show up, it was showing only a 6kb file size?. I deleted it.
So I am almost back to square one with the exception of needing to delete Gabriel's silverlight_msi_fix.bat file. Have searched endlessly for how to do that but without success. (You guessed, I am a user and not a technocrat).
The post did have an ID number but unfortunately I did not make a note of it - hence my initial apology.
Gabriel's old post
Reformatting is far from the only way to fix this problem...
You could just delete the registry key "HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100" and MSI won't know silverlight is installed and will allow a new install with the current version of silverlight.
The attached batch file should do the trick without as much risk as running regedit. Run this batch file and then try to reinstall Silverlight.
Warning: Backing up your registry before modifying it is always a good idea. You can back up your registry with a program like Erunt.
• silverlight_msi_fix.bat (404bytes)
Number of downloads: 145
FYI - I did not back up my registry beforehand & my System Restore programme doesn't work and hasn't worked for many months (if it did then I assume that would have been the quick way to get back to square 1)
It would be much appreciated if someone can tell me how to delete that file so that I can start again at trying to solve my Silverlight problem.