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Data Recovery From External Hard drive


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7 replies to this topic

#1 jaysolo613

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Posted 12 November 2012 - 08:24 AM

Hi,

I have a 1TB usb hard drive that seems to have died. It rarely shows up in my computer and the few times I can get it to connect, I am prompted to format it before use. I have not formatted. Someone suggested to me that I remove the drive from the usb enclosure and try to connect it directly to my motherboard as a second internal drive. When i do this, I get an error and my machine will not even boot up. I have a lot of pictures on the drive that are irreplaceable and I am hoping that someone will be able to help. I am running windows 7 ultimate and the hard drive is an Iomega GDHDU.

Error on start-up is:

"Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem."

Thanks so much for any help!

-Jay

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#2 Hadnjury

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Posted 12 November 2012 - 09:18 AM

The drive has to be set as a slave in order to do what your describing. When plugged into the usb would the drive come on and spin up(light up or make any kind of sounds)?
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#3 jaysolo613

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Posted 12 November 2012 - 10:30 AM

As a USB drive it would spin and the light would come on every time. Even once I put it as.an internal, I could still feel it spin.

#4 oliverpowell

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Posted 14 November 2012 - 11:24 PM

I'd recommend to connect it externally and run a SMART test by using SMART tools. Most probably, it will shows bad sectors or physical damage signs and requires you to replace the hard drive.
In that case, it's better to immediately backup your data and sent it for replacement (if its in warranty period). If it won't allows you you to get to the hard drive or prevent you to backup your data, the best bet is to use some sort of data recovery tool which allows you to access and restore the external hard drive data.

Good Luck!!

#5 AustrAlien

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Posted 15 November 2012 - 03:03 PM

It's usually best to connect a problematic hard drive internally directly to the motherboard rather than attempt to access it connected via USB.
  • Do the following with the hard drive plugged directly into the motherboard of your desktop computer.
You have a much better chance to recover your files and determine the condition of the hard drive using a bootable Linux system. Create a PartedMagic CD or flashdrive and boot with it.

On a working computer, please download the latest version of PartedMagic:
Write (in the appropriate manner) the downloaded .iso file to either CD or USB/flashdrive:
Connect the problematic hard drive and boot the computer from the PartedMagic CD or flashdrive:
  • At the first menu with Default settings (Runs from RAM) selected, press <ENTER>.
    Be patient while PartedMagic loads into memory, and then displays its Desktop.
Success? Let me know if you can successfully boot to the Desktop of PartedMagic, and whether you are using a bootable CD or a flashdrive.

Posted Image
The Desktop of PartedMagic (version 2012-08-09)

At the PartedMagic Desktop:
  • Double-click the File Manager icon on the Desktop.
  • In the window that opens, navigate to the problematic hard drive and open it to view the contents.
  • Can you access the problematic hard drive and view the files on it?
  • If so, copy your important personal files to another device (internal or external hard drive).
[/list]At the PartedMagic Desktop:
  • Double-click the Disk Health icon on the Desktop.
  • In the GSmartControl window that opens, double-click on the device that represents the hard drive.
  • In the Device Information window that opens, click View Output.
    A Smartctl Output window will open.
  • Right-click in the text output > Select All.
  • Right-click in the selected area > Copy.
In the next step you will paste this text into your topic reply.
At the PartedMagic Desktop:
  • Double-click on the Firefox icon to open the Firefox browser window.
  • Enter the BC forums address www.bleepingcomputer.com/forums in the address box and press <ENTER>.
  • Sign in to the forums and locate your topic.
  • Paste the text from the Smartctl Output window in a reply to your topic.

    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved.
  • Firstly, click on the "Insert code snippet" button Posted Image
  • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
  • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

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#6 jaysolo613

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Posted 15 November 2012 - 10:16 PM

Inquisitor, you have made my day! I was able to boot from a USB key into Linux and I was able to get all the pictures onto my other hard drive! Here is the log you had me copy:

smartctl 6.0 2012-10-10 r3643 [i686-linux-3.5.6-pmagic] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.11
Device Model:     ST31000333AS
Serial Number:    9TE0VHA7
LU WWN Device Id: 5 000c50 0108a0c14
Firmware Version: SD15
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    7200 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 2.6, 3.0 Gb/s
Local Time is:    Fri Nov 16 03:09:30 2012 UTC

==> WARNING: There are known problems with these drives,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/207951en
http://knowledge.seagate.com/articles/en_US/FAQ/207957en

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  625) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 212) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x103b)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   108   100   006    Pre-fail  Always       -       16881157
  3 Spin_Up_Time            0x0003   094   094   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       146
  5 Reallocated_Sector_Ct   0x0033   001   001   036    Pre-fail  Always   FAILING_NOW 4095
  7 Seek_Error_Rate         0x000f   074   060   030    Pre-fail  Always       -       28364015
  9 Power_On_Hours          0x0032   062   062   000    Old_age   Always       -       33500
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       5
 12 Power_Cycle_Count       0x0032   100   037   020    Old_age   Always       -       115
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   098   000    Old_age   Always       -       34360262664
189 High_Fly_Writes         0x003a   086   086   000    Old_age   Always       -       14
190 Airflow_Temperature_Cel 0x0022   059   037   045    Old_age   Always   In_the_past 41 (254 235 41 26 0)
194 Temperature_Celsius     0x0022   041   063   000    Old_age   Always       -       41 (0 2 0 0 0)
195 Hardware_ECC_Recovered  0x001a   046   018   000    Old_age   Always       -       16881157
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
ATA Error Count: 40164 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 40164 occurred at disk power-on lifetime: 33496 hours (1395 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 71 04 9d 00 32 e0  Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 01 3f 00 00 e0 00      00:02:17.699  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:16.685  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:15.671  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:14.657  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:13.642  READ DMA EXT

Error 40163 occurred at disk power-on lifetime: 33496 hours (1395 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 71 04 9d 00 32 e0  Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 01 3f 00 00 e0 00      00:02:16.685  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:15.671  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:14.657  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:13.642  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:12.628  READ DMA EXT

Error 40162 occurred at disk power-on lifetime: 33496 hours (1395 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 71 04 9d 00 32 e0  Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 01 3f 00 00 e0 00      00:02:15.671  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:14.657  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:13.642  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:12.628  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:11.616  READ DMA EXT

Error 40161 occurred at disk power-on lifetime: 33496 hours (1395 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 71 04 9d 00 32 e0  Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 01 3f 00 00 e0 00      00:02:14.657  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:13.642  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:12.628  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:11.616  READ DMA EXT
  ec 00 00 00 00 00 a0 00      00:02:11.591  IDENTIFY DEVICE

Error 40160 occurred at disk power-on lifetime: 33496 hours (1395 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 71 04 9d 00 32 e0  Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 01 3f 00 00 e0 00      00:02:13.642  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:12.628  READ DMA EXT
  25 00 01 3f 00 00 e0 00      00:02:11.616  READ DMA EXT
  ec 00 00 00 00 00 a0 00      00:02:11.591  IDENTIFY DEVICE
  ec 00 00 00 00 00 a0 00      00:02:11.566  IDENTIFY DEVICE

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


#7 AustrAlien

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Posted 16 November 2012 - 01:07 AM

Excellent! :thumbup2:

The problematic hard drive has failed badly with an excessive number (4095) of "bad" sectors being reallocated:
SMART Attributes
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0033   001   001   036    Pre-fail  Always   FAILING_NOW 4095
Discard the problematic hard drive: There is nothing that can be done to repair it. If the hard drive is still under warranty, you should get it replaced under warranty.

I think you should consider yourself very, very lucky!

This particular model hard drive with this firmware version was destined to fail:

Seagate Barracuda 7200.11
Firmware Version: SD15

If you're interested, google the search term Seagate Barracuda 7200.11 Firmware Version: SD15 to see many instances of immediate and complete failure caused by a bug in that particular firmware version. You got a good long (Power_On_Hours 33500) life out of yours!

Note also contained in the report you posted:

==> WARNING: There are known problems with these drives,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/207951en
http://knowledge.seagate.com/articles/en_US/FAQ/207957en


Edited by AustrAlien, 16 November 2012 - 01:23 AM.

AustrAlien
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#8 jaysolo613

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Posted 16 November 2012 - 04:55 AM

Thanks again! Would you be able to suggest a more stable hard drive as an alternative, or at least let me know what to look for when shopping?




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