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Icons gone, start menu won't open, nothing opens


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#1 Idohair2

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Posted 10 November 2012 - 04:23 PM

My daughter handed me the computer this morning saying, "sorry mom, I just tried to jailbreak my iPod". Ugh!

when I click start menu, nothing happens..doesnot open. All but 3 of my dsk top icons are gone. (Malwarbytes, Firefox, and the trash can). Tried malwarebytes but it doesn't finish scanning. Firefox gives me this message " Firefox is already running but is not responding. To open a new window you must first close the existing Firefox process or restart your system". When I right click the computer screen I just get a small rectangle box with some arrows.
If I try to ctrl alt delete I just get a blue screen. It seems like all words have disappeared from my computer.
I have screen shots of these things because they are hard to explain but I don't know how or if I can post pictures here.

Please help.

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#2 InadequateInfirmity

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Posted 11 November 2012 - 12:19 PM

Can you try your earliest restore point in safemode please.

What is the operating system on this machine example. Windows 7 home premium 32 bit.

Do you have the disk?




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