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MAPI mspst.dll


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#1 Yankees1

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Posted 10 November 2012 - 01:08 PM

Hi
I have attempted to follow some of the other advice in the forum to resolve this issue. I am having no success thus far. The error message I am receiving when opening Outlook is:

Cannot open your default e-mail folders. An unexpected error has occurred.
MAPI was unable to load the information service mspst.dll. Be sure the service is correctly installed and configured.


I would appreciate any assistance.

Thank you in advance.

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#2 coxchris

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Posted 10 November 2012 - 02:11 PM

Hi these two tutorial's should help

http://answers.microsoft.com/en-us/office/forum/office_2007-outlook/cannot-open-your-default-e-mail-folders-the/28ae7363-30cd-4275-a30b-c8192e1eb047

and this tutorial will delete and make a new profile

http://support.microsoft.com/kb/829918

Try the top on first because the bottom one will recreated your outlook profile.

What email protocol are you using (POP3, IMAP or exchange) and what email providers do you have.

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#3 Yankees1

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Posted 11 November 2012 - 07:57 AM

Hi

1. http://answers.microsoft.com/en-us/office/forum/office_2007-outlook/cannot-open-your-default-e-mail-folders-the/28ae7363-30cd-4275-a30b-c8192e1eb047

I am not running in compatibility mode. If I followed the other instructions properly I still have no resolution.

2. http://support.microsoft.com/kb/829918

When I creat a new profile I receive the following message when I attempt to open it in Outlook:
"Cannot open your default e-mail folders. Outlook cannot start because a data file to send and receive mail cannot be found. to add a data file, such as a personal folder file, double-click the Mail icon in Windows Control Panel."

I am using a POP/SMTP and the email accout that started giving me issues is an "optonline" account.

#4 coxchris

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Posted 11 November 2012 - 10:31 PM

Go to Start>Control Panels> Depending on what Version you have the option called Mail. Mail(32-bit) in Windows 7.

Click it

It will give you a dialog box

Inside the Window

Click on

"Optonline" account click copy and than Renamed it to "Optionline2" press ok

Click Always use this profile drop down box
select Optionline2 account and say ok

See if you can trick it to Open the copy one.

Retry to open Outlook

If that doesn't work we will create you another profile manually. What ISP do you have to get mail to Outlook?

Edited by coxchris, 11 November 2012 - 10:36 PM.

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