Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows not loading, trying to reformat.


  • Please log in to reply
10 replies to this topic

#1 Dozermusic

Dozermusic

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 09 November 2012 - 04:23 PM

My friends laptop gave an error every time they turned it on. So I ran some programs like AVG. After one of them and restarting, the computer would flash windows quick and then the screen hangs on black.
Unable to get safe mode or anything to work, I put the hard drive in an external case and copied the important files so I could reformat.
But when I put the CD in, it flashes windows and goes black again. And the CD drive is quiet.
Any ideas?

BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,411 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:42 PM

Posted 10 November 2012 - 11:48 AM

<<My friends laptop gave an error every time they turned it on>>

Can we get specifics about the onscreen error message or messages?

Louis

#3 Allan

Allan

  • BC Advisor
  • 8,576 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:04:42 PM

Posted 10 November 2012 - 12:09 PM

So you are trying to reformat and start from scratch now, is that correct? If so, you need to boot to the Windows cd, do not try to run it from within Windows.

#4 Dozermusic

Dozermusic
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 10 November 2012 - 02:45 PM

hamluis - I'm not currently at my friends house to load it up and see it, but it presents a message about Windows not shutting down last time properly and to Launch something or Start Windows Normally.

Allan - I am using the Windows CD since I can't currently access their desktop.

#5 Allan

Allan

  • BC Advisor
  • 8,576 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:04:42 PM

Posted 10 November 2012 - 03:02 PM

Allan - I am using the Windows CD since I can't currently access their desktop.


So you are booting to the Windows 7 DVD - is that correct? If so, EXACTLY what happens when you boot to it? And is it an original, retail Windows DVD?

#6 Dozermusic

Dozermusic
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 10 November 2012 - 05:16 PM

I was using the disc that came with her laptop.
It says starting windows, flashing the logo.
Then after a couple minutes, the screen goes black showing the mouse and the CD drive is no longer spinning.

#7 Allan

Allan

  • BC Advisor
  • 8,576 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:04:42 PM

Posted 10 November 2012 - 05:34 PM

I don't know what the disc that came with her laptop is. you need to tell me.

Also, it sounds as though you are not booting to the cd. You need to change the boot device order in bios and put the optical drive ahead of the hard drive.

#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,411 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:42 PM

Posted 10 November 2012 - 06:26 PM

FWIW: Laptops come with either recovery disks or recovery partitions...they do not come with MS CDs.

If you use the recovery mechanism installed by the OEM, you will erase everything currently on the system and the ensuing install will be the same as when the system was purchased.

Louis

#9 jake gardner

jake gardner

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:06:42 AM

Posted 11 November 2012 - 12:00 AM

make sure your boot order has cd drive at the top or you could go to boot menu and select cd drive

#10 Dozermusic

Dozermusic
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 11 November 2012 - 02:47 PM

I guess it would be the recovery discount then? I thought reformatting would work with that.
But I did go to BIOS and switch optical to be the primary device.
And I assume it reads the CD at first because the Windows image on boot up is different from the normal one...

#11 Allan

Allan

  • BC Advisor
  • 8,576 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:04:42 PM

Posted 11 November 2012 - 02:50 PM

If you use the recovery disc to reinstall, it's essentially the same as formatting and doing a clean install (except that the recovery disc will install all drivers for you along with whatever apps were installed when you first received the system).




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users