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Possible Virus


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12 replies to this topic

#1 Eraser507

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Posted 09 November 2012 - 09:40 AM

Hello I am new to this site, a friend of mine recommended I come here to get help. I recently had that FBI virus in my computer but I was able to get rid of it but I noticed that I also had a virus called "Virus.Ramnit.I" the problem is my Virus protection keeps saying there is nothing there. I am more concered about the possibility that this virus has been on my computer for a long time. I use Microsoft Security Essentials. I have checked around and have not found any way to get rid of it can you assist me? Thank you.

Oh I also downloaded Spyhunter to detect both the FBI virus but it also found the Virus.Ramnit of course once they told I had to pay for it I uninstalled it.

*Moderator Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 09 November 2012 - 09:51 AM.


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#2 Broni

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Posted 09 November 2012 - 07:01 PM

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • IMPORTANT! UN-check Remove found threats
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#3 Eraser507

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Posted 09 November 2012 - 08:26 PM

Thank you for the quick reply.

Alright this is what it says:

C:\$Recycle.Bin\S-1-5-21-2983064868-2931617528-3703365955-1000\$RH5I2ST.exe Win32/LockScreen.AOB trojan
C:\Users\owner\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\37\100671a5-7081354d Win32/LockScreen.AOB trojan

#4 Broni

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Posted 09 November 2012 - 09:32 PM

That looks good. I was afraid that Ramnit will appear there...

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 Eraser507

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Posted 10 November 2012 - 07:47 AM

Okay I finished all of them here are the results.

Security Check Results:

Results of screen317's Security Check version 0.99.54
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
(On Access scanning disabled!)
Error obtaining update status for antivirus!
`````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 32
HP JavaCard for HP ProtectTools
Java version out of Date!
Adobe Reader X 10.1.3 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````


Farbar Service Scanner Results:


Farbar Service Scanner Version: 09-11-2012
Ran by owner (administrator) on 10-11-2012 at 06:14:24
Running from "C:\Users\owner\Desktop"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


MiniToolbox Results:

MiniToolBox by Farbar Version: 10-11-2012 02
Ran by owner (administrator) on 10-11-2012 at 06:17:20
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® WiFi Link 5100 AGN = Wireless Network Connection 2 (Connected)
Intel® 82567LM Gigabit Network Connection = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Alpha
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-26-C6-AC-07-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f4cd:885b:1bdc:bcfc%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.9(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, November 10, 2012 5:57:13 AM
Lease Expires . . . . . . . . . . : Sunday, November 11, 2012 5:57:13 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 385885894
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-96-87-16-48-00-1E-EC-31-DE-A6
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® 82567LM Gigabit Network Connection
Physical Address. . . . . . . . . : 78-E7-D1-F4-62-36
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:cdc:32f8:9f1c:22ad(Preferred)
Link-local IPv6 Address . . . . . : fe80::cdc:32f8:9f1c:22ad%17(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4004:802::1004
74.125.228.73
74.125.228.68
74.125.228.71
74.125.228.70
74.125.228.67
74.125.228.64
74.125.228.72
74.125.228.69
74.125.228.65
74.125.228.66
74.125.228.78


Pinging google.com [74.125.228.68] with 32 bytes of data:
Reply from 74.125.228.68: bytes=32 time=16ms TTL=252
Reply from 74.125.228.68: bytes=32 time=17ms TTL=252

Ping statistics for 74.125.228.68:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 17ms, Average = 16ms
Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24
72.30.38.140
98.138.253.109


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=106ms TTL=248
Reply from 72.30.38.140: bytes=32 time=107ms TTL=248

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 106ms, Maximum = 107ms, Average = 106ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
16...00 26 c6 ac 07 e6 ......Intel® WiFi Link 5100 AGN
15...78 e7 d1 f4 62 36 ......Intel® 82567LM Gigabit Network Connection
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.9 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.9 281
192.168.1.9 255.255.255.255 On-link 192.168.1.9 281
192.168.1.255 255.255.255.255 On-link 192.168.1.9 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.9 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.9 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
17 58 ::/0 On-link
1 306 ::1/128 On-link
17 58 2001::/32 On-link
17 306 2001:0:9d38:953c:cdc:32f8:9f1c:22ad/128
On-link
16 281 fe80::/64 On-link
17 306 fe80::/64 On-link
17 306 fe80::cdc:32f8:9f1c:22ad/128
On-link
16 281 fe80::f4cd:885b:1bdc:bcfc/128
On-link
1 306 ff00::/8 On-link
17 306 ff00::/8 On-link
16 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/10/2012 05:58:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/09/2012 07:20:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2012 05:54:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2012 10:47:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16450, time stamp: 0x503754ef
Faulting module name: Flash64_11_5_502_110.ocx, version: 11.5.502.110, time stamp: 0x508dde3b
Exception code: 0xc0000005
Fault offset: 0x000000000023f965
Faulting process id: 0x5cc
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/08/2012 10:39:29 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2012 10:38:00 AM) (Source: Application Error) (User: )
Description: Faulting application name: 013ae0c4875d.exe, version: 5.0.2137.1, time stamp: 0x508eaa43
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0xba0
Faulting application start time: 0x013ae0c4875d.exe0
Faulting application path: 013ae0c4875d.exe1
Faulting module path: 013ae0c4875d.exe2
Report Id: 013ae0c4875d.exe3

Error: (11/08/2012 10:33:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2012 10:27:03 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2012 10:21:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2012 10:11:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (11/10/2012 05:57:06 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (11/10/2012 05:57:06 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (11/09/2012 10:25:51 PM) (Source: DCOM) (User: )
Description: {7429F543-2A60-4CB7-8BC5-F27EA898FB44}

Error: (11/09/2012 07:18:19 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (11/09/2012 07:18:19 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (11/08/2012 07:24:10 PM) (Source: DCOM) (User: )
Description: {7429F543-2A60-4CB7-8BC5-F27EA898FB44}

Error: (11/08/2012 05:54:04 PM) (Source: Service Control Manager) (User: )
Description: The Local Communication Channel service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Error: (11/08/2012 05:54:04 PM) (Source: Service Control Manager) (User: )
Description: The Logon Session Broker service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Error: (11/08/2012 05:53:38 PM) (Source: Service Control Manager) (User: )
Description: The Local Communication Channel service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (11/08/2012 05:53:38 PM) (Source: Service Control Manager) (User: )
Description: The Logon Session Broker service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

2007 Microsoft Office Suite Service Pack 3 (SP3)
ActivClient x64 (Version: 6.2)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.110)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Credential Manager for HP ProtectTools (Version: 4.1.11.1505)
DirectX 9 Runtime (Version: 1.00.0000)
DivX Setup (Version: 2.5.0.15)
Drive Encryption for HP ProtectTools (Version: 4.0.26)
ESET Online Scanner v3
Face Filter (Version: 1.0.007)
Google Earth (Version: 6.2.2.6613)
HP JavaCard for HP ProtectTools (Version: 04.10.17.0001)
HP ProtectTools Security Manager (Version: 04.10.17.0001)
HP Quick Launch Buttons (Version: 6.50.14.1)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 32 (Version: 6.0.320)
K-Lite Codec Pack 8.8.0 (Full) (Version: 8.8.0)
MATLAB R2008b (Version: 7.7)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
QLBCASL (Version: 6.40.17.2)
RBVirtualFolder64Inst (Version: 1.00.0000)
Roxio BackOnTrack (Version: 4.1)
Roxio BackOnTrackPE (Version: 4.0)
Roxio Burn - Secure (Version: 1.6)
Roxio CinePlayer (Version: 5.8)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator 2012 Pro (Version: 1.3.675)
Roxio Creator 2012 Pro (Version: 13.5)
Roxio Creator 2012 Pro (Version: 6.5.0)
Roxio System Rollback (Version: 3.9.0)
Roxio System Rollback Recovery Disk (Version: 3.9.0)
Roxio Video Capture USB (Version: 1.22.0000)
SmartSound Common Data (Version: 1.1.0)
SmartSound Quicktracks 5 (Version: 5.1.7)
Synaptics Pointing Device Driver (Version: 15.0.24.0)
System Requirements Lab CYRI (64-bit) (Version: 4.5.1.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VD64Inst (Version: 1.00.0000)
VLC media player 2.0.1 (Version: 2.0.1)

========================= Memory info: ===================================

Percentage of memory in use: 63%
Total physical RAM: 4060.27 MB
Available physical RAM: 1490.52 MB
Total Pagefile: 8118.72 MB
Available Pagefile: 4971.42 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.94 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.79 GB) (Free:188.5 GB) NTFS

========================= Users: ========================================

User accounts for \\ALPHA

Administrator Guest owner


**** End of log ****


Malware Results:

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.11.10.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
owner :: ALPHA [administrator]

11/10/2012 6:21:20 AM
mbam-log-2012-11-10 (06-21-20).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 202078
Time elapsed: 2 minute(s), 29 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Microsoft Updater (Backdoor.Bot) -> Data: "C:\Users\owner\AppData\Local\Temp\013ae0c4875d.exe" -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

aswMBR Results:

aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2012-11-10 06:28:41
-----------------------------
06:28:41.782 OS Version: Windows x64 6.1.7601 Service Pack 1
06:28:41.782 Number of processors: 2 586 0x170A
06:28:41.782 ComputerName: ALPHA UserName: owner
06:28:44.153 Initialize success
06:29:50.881 AVAST engine defs: 12111001
06:30:13.563 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
06:30:13.563 Disk 0 Vendor: ST9250410AS 0006HPM1 Size: 238475MB BusType: 11
06:30:13.579 Disk 0 MBR read successfully
06:30:13.579 Disk 0 MBR scan
06:30:13.594 Disk 0 Windows 7 default MBR code
06:30:13.610 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
06:30:13.626 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 238373 MB offset 206848
06:30:13.657 Disk 0 scanning C:\Windows\system32\drivers
06:30:24.296 Service scanning
06:30:43.718 Modules scanning
06:30:43.734 Disk 0 trace - called modules:
06:30:43.843 ntoskrnl.exe CLASSPNP.SYS disk.sys hpdskflt.sys Sahdad64.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
06:30:43.858 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004cce060]
06:30:43.874 3 CLASSPNP.SYS[fffff88000cc143f] -> nt!IofCallDriver -> [0xfffffa8004ccdb10]
06:30:43.874 5 hpdskflt.sys[fffff880015d2189] -> nt!IofCallDriver -> [0xfffffa8004ccd040]
06:30:43.874 7 Sahdad64.sys[fffff8800166de25] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8004b52060]
06:30:44.701 AVAST engine scan C:\Windows
06:30:46.885 AVAST engine scan C:\Windows\system32
06:33:18.782 AVAST engine scan C:\Windows\system32\drivers
06:33:36.317 AVAST engine scan C:\Users\owner
06:34:37.874 File: C:\Users\owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FAGGJ9QO\security_scanner[1].exe **INFECTED** Win32:Kryptik-KGB [Trj]
06:35:55.079 Disk 0 MBR has been saved successfully to "C:\Users\owner\Desktop\MBR.dat"
06:35:55.079 The log file has been saved successfully to "C:\Users\owner\Desktop\aswMBRlog.txt"
06:37:43.289 AVAST engine scan C:\ProgramData
06:38:09.341 Scan finished successfully
06:39:35.079 Disk 0 MBR has been saved successfully to "C:\Users\owner\Desktop\MBR.dat"
06:39:35.094 The log file has been saved successfully to "C:\Users\owner\Desktop\aswMBRresults.txt"

#6 Broni

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Posted 10 November 2012 - 01:06 PM

I can see MSE is listed as disabled.
Any reason for it?

Please re-run MBAM one more time and post new log.

Then...

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

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#7 Eraser507

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Posted 10 November 2012 - 03:05 PM

Yeah I was wondering if it would interfer with the other virus scanners.

Im starting the other scans I wasn't sure if you wanted this first.

MBAM Results:

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.11.10.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
owner :: ALPHA [administrator]

11/10/2012 1:52:14 PM
mbam-log-2012-11-10 (13-52-14).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 202068
Time elapsed: 4 minute(s), 51 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#8 Eraser507

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Posted 10 November 2012 - 03:56 PM

And here are the other results.

AdwCleaner Results:

# AdwCleaner v2.007 - Logfile created 11/10/2012 at 14:22:45
# Updated 06/11/2012 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (64 bits)
# User : owner - ALPHA
# Boot Mode : Normal
# Running from : C:\Users\owner\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\Trymedia

***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

*************************

AdwCleaner[S1].txt - [554 octets] - [10/11/2012 14:22:45]

########## EOF - C:\AdwCleaner[S1].txt - [613 octets] ##########

#9 Broni

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Posted 10 November 2012 - 04:12 PM

How is computer doing?

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

===========================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

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#10 Eraser507

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Posted 10 November 2012 - 06:17 PM

Its running alot faster than before thank you.

I updated the Adobe Reader to version 11.0.

And I downloaded the Java update as well and uninstalled the old one.

I ran the JavaRa and I assume it got rid of what was left of the old Java but the strange thing is the Log file is blank?

#11 Broni

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Posted 10 November 2012 - 06:22 PM

I don't need that log.

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#12 Eraser507

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Posted 10 November 2012 - 09:05 PM

Alright thank you very much for your help. I usually run those scans weekly so adding two more scans is fine by me. Thank you for the advice as well. At least I know where to go now if I need help in the future. Once again thank you.

#13 Broni

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Posted 10 November 2012 - 09:13 PM

You're very welcome Posted Image

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