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BSOD


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#1 froggy368

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Posted 08 November 2012 - 07:42 PM

Every day my computer either locks regardless of what program I'm in or I get the BSOD; which happens more often.
This afternoon I ran into a post that suggested running the debugging tool for windows64 and this is the result:

Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02e4f000 PsLoadedModuleList = 0xfffff800`03093670
Debug session time: Wed Nov 7 22:23:52.817 2012 (UTC - 6:00)
System Uptime: 0 days 1:19:31.487
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols

Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8011ed8028, be200000, 5110a}

*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8011ed8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------
BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff880`03308b58 fffff800`02e18a3b : 00000000`00000124 00000000`00000000 fffffa80`11ed8028 00000000`be200000 : nt!KeBugCheckEx
fffff880`03308b60 fffff800`02fdbb13 : 00000000`00000001 fffffa80`11edba60 00000000`00000000 fffffa80`11edbab0 : hal!HalBugCheckSystem+0x1e3
fffff880`03308ba0 fffff800`02e18700 : 00000000`00000728 fffffa80`11edba60 fffff880`03308f30 fffff880`03308f00 : nt!WheaReportHwError+0x263
fffff880`03308c00 fffff800`02e18052 : fffffa80`11edba60 fffff880`03308f30 fffffa80`11edba60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03308d50 fffff800`02e17f0d : 00000000`00000008 00000000`00000001 fffff880`03308fb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03308d90 fffff800`02e0be88 : 00000000`00000001 fffff880`03300180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03308dc0 fffff800`02ecc8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03308df0 fffff800`02ecc713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03308f30 fffff880`057cec61 : fffff800`02ed6ae9 00000000`00328cb6 fffffa80`127d4dd0 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`03328b58 fffff800`02ed6ae9 : 00000000`00328cb6 fffffa80`127d4dd0 00000000`00000000 00000000`00000000 : intelppm+0x2c61
fffff880`03328b60 fffff800`02ec5c9c : fffff880`03300180 fffff880`00000001 00000000`00000001 fffff800`00000000 : nt!PoIdle+0x52a
fffff880`03328c40 00000000`00000000 : fffff880`03329000 fffff880`03323000 fffff880`03328c00 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

1: kd> lmvm hardware
start end module name
1: kd> lmvm hardware
start end module name

Here is my computer:

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Type x64-based PC
Processor Intel® Core™ i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P1.30, 5/4/2011
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.91 GB
Available Physical Memory 5.99 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 13.7 GB
Page File Space 7.91 GB
Page File C:\pagefile.sys

Can any one decipher this stuff?
Thank you very much for your help!

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#2 AustrAlien

AustrAlien

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Posted 09 November 2012 - 04:05 AM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your Desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image




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