Constant Guard Protection Suite is NOT mandatory in order to use Comcast internet service. You can use whatever you want for security.
Did you uninstall only the Constant Guard portion of the suite? Or did you uninstall Norton also? If you installed Guarded ID and the Xfinity Toolbar did those get uninstalled?
Comcast does not have a stellar history when it comes to branded software. You don't need anything they hype. You also do not need any software installed in order for the modem to work.
I suggest you post in the Comcast Help Forums
. If nothing else, your issue can be escalated to the forum administrator who can set the wheels in motion for a resolution.
Those Forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are Forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.
Many times we, the users there, can provide answers tech support and customer service can't.
edit to add: do not fall for Easy Solve by Comcast. It solves nothing. You can find a review I wrote about it in several places in the Comcast forum. Search for Easy Solve. Those topics will have the review in them.
Click the link below. The forum landing page will open. Click Sign In
. Log in with your Comcast user ID (the part before .net) and your password
. You will next see a first time forum users page, asking you to choose a screen name for use in the Forums. Once you set that up, you'll be taken back to the landing page. PLEASE DO NOT USE YOUR COMCAST EMAIL NAME FOR YOUR FORUM USER NAME
Before posting, take a moment to read the Posting Guidelines
. The link is on the top right hand side of the page.
Then choose the appropriate board to post in. In your case start out in the Connectivity and Modem Help
forum. Please read this post Connection Troubleshooting Tips
. It is the 4th one listed.
One thing to be aware of: By default you will be notified via email every time someone replies to a topic you have started or replied in. If you do not wish to receive the notifications you can disable them by clicking My Settings/Subscriptions & Bookmarks
the box next to Automatically subscribe me to topics I participate in
. Scroll down and click Save
(Once you get to the forum, save the page to your favorites/bookmarks. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)
We have connection experts who will do their best to help you. You may get better help from them than you do from someone on the phone.
Edited by Queen-Evie, 08 November 2012 - 06:14 PM.