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No IE, Can't Install Files, No Safe Mode


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11 replies to this topic

#1 Punkrulz

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Posted 07 November 2012 - 11:34 PM

Hey guys,

Had success posting here before so I am going to try it again. My friend gave me her laptop and stated her son had been on it and now they believe they have a virus (didn't provide me with additional details). This laptop is running Windows 7 Home Premium. I open it up tonight and here is what I noticed:

1) McAfee is continually stating that the computer is at risk.
2) Internet Explorer does not run at all. iexplore.exe is where it belongs but nothing happens when attempting to run.
3) Installer is not installing files. I attempted to install Mozilla Firefox. From the thumb drive UAC did come up but that was it. Copying the file to the desktop and attempting to install did nothing. Checking through error logs, I did see a notice that the installer service is not running correctly and that it could be installed incorrectly (ironic eh?)
4) Safe mode did not work. After attempting to run safe mode (w/ networking), it loaded 3 files finishing with hal.dll. It then proceeded to the repair installer, stating to reboot and if it worked successfully Windows will run normally.

Unfortunately I don't have many details to give you on this one. There aren't any applications or error messages that scream "This is what I am!". If ya guys could lead me in the right direction I would appreciate it!

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#2 narenxp

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Posted 07 November 2012 - 11:50 PM

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Can you get to this screen?

If yes

Select System restore

Restore to a previous restore point and see if you can launch applications in normal mode

Edited by narenxp, 11 November 2012 - 05:33 AM.


#3 Punkrulz

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Posted 09 November 2012 - 12:58 AM

Narenxp,

Thank you for you reply. I attempted to run the system restore twice (It did load the system restore screen), however each time it wasn't able to complete and I got the error 0x800700b7.

Since there I loaded the laptop normal mode and attempted to install the files you specified. Unfortunately due to me having installer issues, I was unable to install any of the files at all. I did go into services.msc and ran the installer service however they still would not install after doing so.

Any other ideas?

#4 narenxp

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Posted 09 November 2012 - 05:42 AM

What is the error you get while launching them?

#5 Punkrulz

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Posted 09 November 2012 - 04:40 PM

Unfortunately I don't get any errors regarding the launching of setup files. I double click, see the waiting mouse icon for a few seconds and then nothing. I know I recall seeing something in the logs previously about the installer service not starting up in a timely manner (before I tried to run it previously), however that was the only thing I was able to find. Nothing indicative in the logs as to why the setup files won't run. Doesn't matter if it's by thumb drive or directly on the desktop.

#6 narenxp

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Posted 09 November 2012 - 05:07 PM

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Click on startup repair.Let me know if that helps

#7 Punkrulz

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Posted 09 November 2012 - 11:11 PM

Naren,

Unfortunately that was a no-go as well. I ran it as you had stated. It finished quickly so I viewed the report and didn't notice anything. Booted into Windows and still experienced the same issues. I also noted that the time is always wrong on this laptop... it doesn't seem old enough to be having CMOS battery issues. Since changing the time I went through the logs again and didn't notice anything even remotely related to me attempting to install software.

#8 narenxp

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Posted 10 November 2012 - 01:15 AM

Download Listparts from here

For 32 bit

List parts 32

For 64 bit

List parts 64

Launch it,click on SCAN,post the log

#9 Punkrulz

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Posted 10 November 2012 - 11:14 PM

Naren,

List parts worked successfully. Here's the log:

ListParts by Farbar Version: 30-10-2012
Ran by Christine (administrator) on 10-11-2012 at 23:10:53
Windows 7 (X64)
Running From: C:\Users\Christine\Desktop
Language: 0409
************************************************************

========================= Memory info ======================

Percentage of memory in use: 43%
Total physical RAM: 2008.36 MB
Available physical RAM: 1125.44 MB
Total Pagefile: 4016.73 MB
Available Pagefile: 2753.06 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:173.66 GB) NTFS
3 Drive e: (Rocket) (Removable) (Total:15.12 GB) (Free:4.74 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 232 GB 0 B
Disk 1 Online 15 GB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 OEM 39 MB 31 KB
Partition 2 Primary 14 GB 40 MB
Partition 3 Primary 218 GB 14 GB

======================================================================================================

Disk: 0
Partition 1
Type : DE
Hidden: Yes
Active: No

There is no volume associated with this partition.

======================================================================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 RECOVERY NTFS Partition 14 GB Healthy System (partition with boot components)

======================================================================================================

Disk: 0
Partition 3
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C OS NTFS Partition 218 GB Healthy Boot

======================================================================================================

Partitions of Disk 1:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 15 GB 16 KB

======================================================================================================

Disk: 1
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 E Rocket NTFS Removable 15 GB Healthy

======================================================================================================
==========================================================
TDL4: custom:26000022


****** End Of Log ******

#10 narenxp

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Posted 11 November 2012 - 05:33 AM

.

Edited by narenxp, 12 November 2012 - 08:55 PM.


#11 Punkrulz

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Posted 12 November 2012 - 01:57 PM

Naren,

I attempted to use TDSSFix however due to the ongoing issues of being able to launch executables and install them I am unable to run this software. Until we're able to restore that functionality I don't believe I'm going to be able to run anything that would assist in the resolving of the issue. :(

#12 narenxp

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Posted 12 November 2012 - 08:58 PM

We have found the cause.We need some more tools to restore the function.

Read the guide here on preparing logs

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here

http://www.bleepingcomputer.com/forums/forum22.html

If you're not able to run any of the tools,just post the LISTPARTS log in the other forum

Good luck




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