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All windows tools disabled

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4 replies to this topic

#1 puertorico


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Posted 06 November 2012 - 07:06 PM

Please could someone tell me how to sort this out.
I cannot launch windows update.
No access to system restore.
No access to User ACCOUNTS
Cannot delete any programs.
I can barely connect to the internet and it takes approx 1 minute for each page to load.
Usual things that normally sort this out are not working.


Edited by hamluis, 09 November 2012 - 10:58 AM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 noknojon


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Posted 06 November 2012 - 10:35 PM

Hello -
This may help others to diagnose some of your problems -

Please download Farbar Service Scanner and run it on the computer with the issue.
•Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
•Press "Scan".
•It will create a log (FSS.txt) in the same directory the tool is run.
•Please copy and paste the log to your reply.

#3 puertorico

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Posted 07 November 2012 - 04:28 AM

Thanks, herewith the FSS Report.

Farbar Service Scanner Version: 07-11-2012
Ran by Zeynep (administrator) on 07-11-2012 at 11:25:18
Running from "E:\Anti-Virus etc"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal

Internet Services:

Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:

Firewall Disabled Policy:

System Restore:

System Restore Disabled Policy:

Action Center:

Windows Update:

Windows Autoupdate Disabled Policy:

Windows Defender:

Other Services:

File Check:
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

#4 jhayz


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Posted 07 November 2012 - 09:52 PM

Download free Malwarebytes update then run a quick scan. Any threats found(?) then choose remove and copy the report on your next reply.
Install and Run ESET online Virus Scanner and post the results.
Use also Windows Repairtool.


#5 puertorico

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Posted 09 November 2012 - 05:45 AM

OK, I ran all above as suggested, and now the situation just got a whole lot worse, now I can only boot in safe mode, normal boot goes to blue screen and hangs.
Eset online scanner found a problem with win32/search bar application.
windows repair tool reset all files but made it worse if anything.
Suggestions ???

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