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Windows can't communicate with the device or resource (primary DNS server


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4 replies to this topic

#1 jairosh

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Posted 06 November 2012 - 02:07 PM

Computer connected using a motorola modem (wired)
Motorola surfboard cable modem (SB5101)
Cable internet connection

PROBLEM: "Windows can't communicate with the device or resource (primary DNS server)"
The modem and the conection work fine in other computers


I've tried these things:

- ipconfig/release + ipconfig/renew
-I reset the TCP/IP settings via the instructions on microsoft.com (netsh int ip reset resetlog.txt)
-Resetting modem.
-Full scan with malawarebytes and Security essensials
-Uninstall/reinstall network adapter

RESULTS FROM txt FILE

MiniToolBox by Farbar Version: 06-11-2012
Ran by Jairo (administrator) on 06-11-2012 at 13:01:15
Microsoft Windows 7 Enterprise Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Jairo-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : amnet.co.cr

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : amnet.co.cr
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F4-6D-04-8D-FD-2D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::811b:30df:fa4a:6a55%18(Preferred)
IPv4 Address. . . . . . . . . . . : 186.32.168.174(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, November 06, 2012 12:38:50 PM
Lease Expires . . . . . . . . . . : Wednesday, November 07, 2012 12:38:50 PM
Default Gateway . . . . . . . . . : 186.32.168.1
DHCP Server . . . . . . . . . . . : 192.168.10.25
DHCPv6 IAID . . . . . . . . . . . : 318008580
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-39-F1-7D-F4-6D-04-8D-FD-2D
DNS Servers . . . . . . . . . . . : 186.32.0.99
186.177.16.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.amnet.co.cr:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 186.32.0.99

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 186.32.0.99

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 186.32.0.99

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host bleepingcomputer.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=1ms TTL=128
Reply from 127.0.0.1: bytes=32 time=1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
===========================================================================
Interface List
18...f4 6d 04 8d fd 2d ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 186.32.168.1 186.32.168.174 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
186.32.168.0 255.255.255.0 On-link 186.32.168.174 276
186.32.168.174 255.255.255.255 On-link 186.32.168.174 276
186.32.168.255 255.255.255.255 On-link 186.32.168.174 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 186.32.168.174 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 186.32.168.174 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
18 276 fe80::/64 On-link
18 276 fe80::811b:30df:fa4a:6a55/128
On-link
1 306 ff00::/8 On-link
18 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/06/2012 00:40:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/06/2012 00:38:23 PM) (Source: KMService) (User: )
Description: WinServ (CreateProcess) error: The system cannot find the file specified.
(2)

Error: (11/06/2012 00:20:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/06/2012 00:19:19 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (11/06/2012 00:19:16 PM) (Source: KMService) (User: )
Description: WinServ (CreateProcess) error: The system cannot find the file specified.
(2)

Error: (11/06/2012 00:12:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/06/2012 00:11:02 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (11/06/2012 00:11:00 PM) (Source: KMService) (User: )
Description: WinServ (CreateProcess) error: The system cannot find the file specified.
(2)

Error: (11/06/2012 11:57:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/06/2012 11:55:46 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.


System errors:
=============
Error: (11/06/2012 00:38:36 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (11/06/2012 00:19:27 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (11/06/2012 00:11:11 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (11/06/2012 00:09:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/06/2012 00:09:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/06/2012 00:09:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/06/2012 00:09:06 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/06/2012 00:09:06 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/06/2012 00:09:06 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/06/2012 00:09:06 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (11/06/2012 00:40:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/06/2012 00:38:23 PM) (Source: KMService)(User: )
Description: WinServ (CreateProcess) error: The system cannot find the file specified.
(2)

Error: (11/06/2012 00:20:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/06/2012 00:19:19 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/06/2012 00:19:16 PM) (Source: KMService)(User: )
Description: WinServ (CreateProcess) error: The system cannot find the file specified.
(2)

Error: (11/06/2012 00:12:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/06/2012 00:11:02 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/06/2012 00:11:00 PM) (Source: KMService)(User: )
Description: WinServ (CreateProcess) error: The system cannot find the file specified.
(2)

Error: (11/06/2012 11:57:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/06/2012 11:55:46 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


========================= Memory info: ===================================

Percentage of memory in use: 14%
Total physical RAM: 16365.23 MB
Available physical RAM: 14021.18 MB
Total Pagefile: 32728.66 MB
Available Pagefile: 30074.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.82 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:214.87 GB) NTFS
3 Drive e: (KINGSTON) (Removable) (Total:28.89 GB) (Free:21.8 GB) NTFS

========================= Users: ========================================

User accounts for \\JAIRO-PC

admin Administrator Guest
Jairo


**** End of log ****

Hope u guys can help :wacko:

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#2 jairosh

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Posted 06 November 2012 - 04:20 PM

help please :S dont know what 2 do

#3 jhayz

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Posted 06 November 2012 - 06:29 PM

DNS Servers . . . . . . . . . . . : 186.32.0.99
186.177.16.220

Did you happen to change DNS by your IPv4 wired settings instead of auto settings? Please run MiniToolbox and checkmark List Installed Programs. Try disabling your protection software to check on the difference.

Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
Please copy and paste the contents here on your next reply.

Edited by jhayz, 06 November 2012 - 06:29 PM.

Tekken
 


#4 jairosh

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Posted 06 November 2012 - 06:43 PM

thanks , I did this:

Restart DNS Service from Services



a) Click Start, clickRun, type services.msc, and then clickOK.

B) Double-click DNS Client service. If you receive a Configuration Manager message, click OK.

c) In the Startup Type list, click Restart, and then clickOK.

d) Close Services.

I had to do it like 3 times but it worked I dont know what the problem was and I hope it doesnt happen again but right now the connection is working

#5 coxchris

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Posted 07 November 2012 - 09:47 PM

You can try another dns sever if you ever had this I use the public google dns severs

8.8.8.8 primary
8.8.4.4 alternative

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