I will be helping with your computer problems.
Before to start please note the following:
- If you have since resolved the original problem you were having, we would appreciate you letting us know
- Do not make any changes on your own to the computer (installing/uninstall programs, deleting files, modifying the registry, running scanners or other tools, etc.) without instructions to do it
- Please read every post completely and perform all steps in the specified order. If you can't understand something or you encounter problems please stop and let me know
- Do not attach logs, use code or quote boxes. Just copy and paste the text unless directed otherwise
- Even if things appear to be better, it does not mean we have finished. Follow my instructions and reply back until I tell you that your computer is clean.
- Please reply using the Add Reply button in the lower right hand corner of your screen
- Please track this topic by clicking on the Watch Topic button on the top right on this tread => select Immediate Email Notification => click on Proceed button
Now please download from another computer RKill
and save it on an USB drive.
Put Rkill on the desktop
of the sick computer, launch it by double clicking on its icon and then try to follow these steps
Please post the RKill log
and the other required logs as described in that topic in your next reply.