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sound help


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#1 ashley25

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Posted 05 November 2012 - 03:09 PM

my bfs laptop is windows vista and his computer lost the sound, it says no audio device is installed, the sound comes and goes when i restart the computer but how do i get the sound to stay on the computer for good...

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#2 hamluis

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Posted 06 November 2012 - 09:48 AM

I would uninstall the current audio/sound drivers...then reinstall same.

You need the drivers CD which came with the system...or you need to download the appropriate driver for sound/audio from the system manufacturer's website. Have that on your desktop.

Type devmgmtmmc and hit Enter. Scroll down to Sound, Video & Game Controllers. Double-click that line.

Look for something that indicates "audio/sound controller", "High Definition Audio" or something similar. On that item, double-click and select Driver tab.

Click Uninstall button, removing the driver.

Install the replacement driver...check to see if sound works properly.

Louis

#3 ashley25

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Posted 07 November 2012 - 10:49 AM

that didnt work, i try everything and nothing seems to work, i even did a system recovery and that didnt even bring the sonnd back

#4 hamluis

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Posted 07 November 2012 - 11:24 AM

<<...it says no audio device is installed...>>

What is "it"...where/when does that message appear?

If Device Manager reflects proper install of audio...and you receive that message, then I'd have to say that's a hardware problem.

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Have you run the Sound Troubleshooter in Vista?

Have you tried MS FixIt, http://support.microsoft.com/mats/AudioPlayback/ ?

Louis




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