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Dell Laptop booting in loops


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26 replies to this topic

#1 Lagato445

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Posted 04 November 2012 - 11:37 PM

Hello, I'm having this problem with a friends computer not working. He told me his laptop had a virus so I said I would look at it but his computer is not booting up to the desktop at all in fact it's booting in loops. It will get to the part where it says windows is loading and then start to reboot. He told me last time he was on browsing something popped up saying FBI and then his system crashed and has had this loop booting occur.

The laptop is Dell inspiron though i don't know the model number running windows 7. I have tried all of the following to no avail: trying Last good known configuration, Windows startup repair, safe mode, safe mode with networking, loaded the default configurations on the Bios, running the start diagnostics tests, The system wont boot but every once and while it will get the BSOD(blue screen of death) and hang then reboot. Also after running the diagnostics test the 2nd time it says it couldn't find the hard drive so I hope its not blown. Hopefully its just his registry keys that are corrupted because he isn't trying to buy a new hard drive and lose his applications or data. Thank you in advance and sorry for the long post.

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#2 gringo_pr

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Posted 05 November 2012 - 12:23 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.



I will try to help you get the computer back but these are the hardest to work on


first I need to know if this is a 32bit or 64 bit system


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Lagato445

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Posted 05 November 2012 - 10:20 PM

Since the laptop is booting in loops can I find out if the system is 32 or 64 bit system through the BIOS?

#4 gringo_pr

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Posted 05 November 2012 - 10:26 PM

Hello

download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.
[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe
[*]Click the Search button
[*]It will make a log (Search.txt)
[/list]
I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 Lagato445

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Posted 06 November 2012 - 12:26 AM

I downloaded the program to a flash drive, and when i turned on the laptop, I hit F8 tap the Repair your computer option and it said loading windows files, after that it takes me to the screen where it says windows failed to start and when i hit boot normal it will reboot if i hit launch startup repair it will also restart

#6 Lagato445

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Posted 06 November 2012 - 12:31 AM

I hit F12 and ran a diagnostics test it came up with Error code 0146 MSG error code 2000-0146 Hard Drive 0... I ran this test about two days ago and it read the HDD i dont know why its not picking up on it now.

#7 gringo_pr

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Posted 06 November 2012 - 12:53 AM

looking into that error it is not looking good


lets see if we can find it another way


Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download http://noahdfear.net/downloads/driver.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#8 Lagato445

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Posted 06 November 2012 - 01:29 AM

When i opened Xpud sdc1 was the flash drive folder, I saw that driver.sh file was their and I went to open a terminal. i typed bash driver.sh and it says cannot remove "files.txt" no such file or directory.

#9 Lagato445

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Posted 06 November 2012 - 01:36 AM

sda1 and sda2 seem to be the hard drive configuration and files, they seem to be intact. I can see bootmgr, desktop ini. files the recovery folder, so I dont know why the driver.sh comman didnt work

#10 Lagato445

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Posted 06 November 2012 - 01:40 AM

I think the laptop may have FBI Moneypak Ransomware Virus because this is my friends laptop and he said he got a popup of the FBI while using his browser and then his system crashed and since then the boots in loops have occurred.

#11 gringo_pr

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Posted 06 November 2012 - 01:41 AM

do you have access to another win 7 computer?


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 Lagato445

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Posted 06 November 2012 - 01:50 AM

My desktop computer is running windows 7 home premium

#13 gringo_pr

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Posted 06 November 2012 - 02:00 AM

I want you to make a repair disk from the good computer and see if it will help you run the frst program - http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 Lagato445

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Posted 06 November 2012 - 10:59 AM

I downloaded and made the repair disk, my computer is running a 64 bit system so the CD is also 64 bit. I put it in the sick laptop loaded it up, I go the windows 7 blue wallpaper and The first tab where it asks for you to choose the language of the keyboard and I hit US then the screen hauls up. It just shows the windows 7 background but not other tab appears like it freezes.

#15 Lagato445

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Posted 06 November 2012 - 11:35 AM

I finally got through it just takes the system a while to run, ran the command prompt found my flash drive as the letter F tried to run that program but it says it can't find the HDD drive please insert one




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