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Problem with zip files downloads


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#1 redhill700

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Posted 04 November 2012 - 06:20 PM

When I download a zip file, it starts downloading and then it comes to a standstill (freeze)only ending up with a partial download and I can't seem to download the full zip file. Don't know what's causing this. I have defragmented my hard drive, I've cleaned the cache, I've updated java to no avail. Some help would be appreciated...

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#2 ex0syphen

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Posted 04 November 2012 - 06:31 PM

Is this on all zip files you download, or just from one site?

What if there were no hypothetical situations?

 

 


#3 redhill700

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Posted 04 November 2012 - 06:39 PM

from any site.

#4 ex0syphen

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Posted 04 November 2012 - 06:40 PM

Download and run ESET Online Scanner.


Then download and run MalwareBytes Free.

Edited by ex0syphen, 04 November 2012 - 06:41 PM.

What if there were no hypothetical situations?

 

 


#5 redhill700

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Posted 04 November 2012 - 08:53 PM

I have already tried ESET online scanner that I saw in another thread which didn't show anything from my computer.

I downloaded MalwareBytes Free and it came up with 2 objects from Vendor: PUP.PerfectOptimizer and PUP.BundleInstaller.VG. Must I remove them both?

#6 coxchris

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Posted 04 November 2012 - 09:33 PM

redhill700


Once you click Fix Selected It will remove them both and then reboot to finish the removal process. Once rebooted see if the problem is resolve If not please let us know.

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#7 noknojon

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Posted 04 November 2012 - 09:57 PM

Hi -
I agree fully with coxchris that you Must remove these infections now -

PUP.BundleInstaller is a malicious spyware virus which uses malignant tricks to download malicious malware from the Internet.
PUP.BundleInstaller comes bundled with other members of the family of other malware.

From Perfect Optimizer Review - "The Most Over-rated of all the Useless Registry Cleaners"

Now remove these and try another download, but tell us what type of ZIP file you are downloading -

Thank You -
EDIT -
What is your usual Antivirus, and is it Fully Updated and running ?

Edited by noknojon, 04 November 2012 - 10:00 PM.


#8 redhill700

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Posted 05 November 2012 - 03:54 PM

Hi noknojon and coxchris, I clicked to fix it and then did a full scan again which took 3 hours, it then came up with 7 detected items which I again removed it from within Malwarebytes. I then gave it another full scan and it is now all clear. But I am still having problems with downloading. The type of zip files which is two of them is a digital scrapbook kit and an order I made from a digital scrapbooking site (Scrapbook Elements.com) which I have ordered from them for the last two years with no problems before which is why I find it strange that I'm having a problem with the download.

I did install Firefox and then tried to download one of the kits which went through, but the other kit I still can't download.

perhaps there is something else that I'm missing?

#9 noknojon

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Posted 05 November 2012 - 04:27 PM

What is your usual Antivirus, and is it Fully Updated and running ?

Thank You -

#10 redhill700

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Posted 05 November 2012 - 04:31 PM

I had mcAfee which was expired. I recently removed McAfee and then downloaded the Microsoft Security Essentials as I couldn't afford to pay for McAfee subscription. The MSE is fully updated and running.




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