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8E Stop Error... Possible Virus


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#1 Reko23

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Posted 04 November 2012 - 05:27 PM

Hi,

I am trying to help a co-worker with his laptop computer... he does not have a recover disc for Vista... I am hoping to get around that because the computer is about 5 years old and I don't want him to throw money at this problem... I'm not sure this computer is worth it.

Upon start up, the Compac laptop will get to the point where it asks for the password... but when you type the password in, the BSOD comes up with an 0x0000008E stop error... but it is wierd because if you wait a few minutes before typing the password in, it will also pop up with the BSOD and the 8E error.

I ran the memory test and it does not show any problems. It has plenty of hard drive space too. I did the File system check and that comes back good too.

I have run several scanners like Malwarebytes in safe mode, and dozens of virus's have been quarentined, but I still can not log on in anything but safe mode.

Safe mode will run all day, no problem.

I have tried system restore, but not one of the restore points are any good.

The only other thing I can think of is to buy a Vista system disk and reload the operating system. Problem is, I'm not sure if that will work and I don't want to waste his money on an old operating system for an old computer when you can get a new one better than this for $300.

Any help will be appreciated.

Edited by hamluis, 04 November 2012 - 06:46 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 Broni

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Posted 04 November 2012 - 07:55 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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