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wired & wireless not working

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#1 s1lents0ul


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Posted 04 November 2012 - 05:15 PM

My modem and router are not the problem, for i have a different laptop, and my desktop connected to it and they are online. the laptop connects wirelessly and desktop wired.

The other laptop, call it laptop2, will not connect via Ethernet cord and no amber or green lights show up when i plug in an ethernet cord. It can see the wireless connection, and can connect to it with limited connectivity, but has no internet connection.

Device manager shows no problems.

ipconfig /renew didnt do anything or any other ipconfig commands.

I erased all saved wireless connections an tried a fresh connect, that didnt do anything either.

I dont have the disk with drivers for the laptop.

The laptop isnt mine, and i dont know the model number exactly, but it is a toshiba 6000 series. i was trying to fix this problem for someone.

I was just trying to see if anyone had any ideas, if the computer says nothing is wrong, and appears to be perfectly fine, then why would the network adapters not function correctly.

The machine isnt infected, doesnt have any firewall settings preventing it, or any antivirus affecting its performance.

I am stumped, besides the obvious answer of the network card needs to be replaced, but im not even sure thats it.

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#2 coxchris


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Posted 04 November 2012 - 09:56 PM

Go to Start>Search>type in cmd and press enter

type in the following command


In the code box is the output of that command if it successful

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.


Pinging with 32 bytes of data:
Reply from bytes=32 time<1ms TTL=128
Reply from bytes=32 time<1ms TTL=128
Reply from bytes=32 time<1ms TTL=128
Reply from bytes=32 time<1ms TTL=128

Ping statistics for
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

That is pinging your local host (NIC adapter) if it is successful your NIC is communicating. If you see Request time out than its the network interface card.

Please download MiniToolBox To your desk top and run it.

Checkmark following checkboxes:
Report IE Proxy Settings
List content of Hosts
List IP configuration
List last 10 Event Viewer log
List Users, Partitions and Memory size.

Click Go and post the result (Result.txt).

The result.txt should appear when the program completes and it should exit. You can then copy and past the contents of the log into your response on the Networking forums. If the log does not automatically appear it should be on your desktop or in the folder the file was downloaded to.

Edited by coxchris, 04 November 2012 - 10:08 PM.

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#3 s1lents0ul

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Posted 05 November 2012 - 09:03 AM

Ok, when I get the laptop back from them I will do that and post what happens. Thank you for the reply.

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