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Computer Crashes When Attempting to Sleep

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2 replies to this topic

#1 ravish_ravish


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Posted 03 November 2012 - 09:10 PM

My computer has been crashing every time it goes into sleep mode. I just bought it 2 months ago, so this is especially troubling. It works fine, other than getting the Blue Screen of Death every time I wake it up. I followed the directions in this thread http://www.bleepingcomputer.com/forums/topic176011.html, and below is the information I received from the debugger program. Any help would be greatly appreciated. Thanks!

Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\110312-19172-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`03053000 PsLoadedModuleList = 0xfffff800`03297670
Debug session time: Sat Nov 3 16:18:17.970 2012 (UTC - 7:00)
System Uptime: 1 days 22:09:52.250
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff800033c4560, 2, fffffa8003d89220, fffffa8003d89220}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Arg1: fffff800033c4560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa8003d89220, workitem parameter
Arg4: fffffa8003d89220, workitem address

Debugging Details:

fffff800`033c4560 fff3 push rbx






LAST_CONTROL_TRANSFER: from fffff800031514a8 to fffff800030d1fc0

fffff880`033d2c68 fffff800`031514a8 : 00000000`000000e1 fffff800`033c4560 00000000`00000002 fffffa80`03d89220 : nt!KeBugCheckEx
fffff880`033d2c70 fffff800`03368e5a : 00000000`00000000 fffffa80`03108660 00000000`00000080 fffffa80`03071740 : nt! ?? ::FNODOBFM::`string'+0x58246
fffff880`033d2d00 fffff800`030c2d26 : fffff880`009e9180 fffffa80`03108660 fffff880`009f3f40 fffff880`0f4b20a6 : nt!PspSystemThreadStartup+0x5a
fffff880`033d2d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND: .bugcheck ; kb

fffff800`033c4560 fff3 push rbx

SYMBOL_NAME: nt!IopProcessWorkItem+0



IMAGE_NAME: ntkrnlmp.exe


FAILURE_BUCKET_ID: X64_0xE1_nt!IopProcessWorkItem+0

BUCKET_ID: X64_0xE1_nt!IopProcessWorkItem+0

Followup: MachineOwner

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#2 noknojon


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Posted 03 November 2012 - 09:23 PM

My computer has been crashing every time it goes into sleep mode. I just bought it 2 months ago

If you purchased this new 2 months ago, I would take it back whike it is still under warranty .................
The computer may never have been set up correctly when you got it -

All you can do is check in Device Manager for any Drivers that need updating, or any items with ( ! ) or ( ? ) beside them - Meaning faulty or driver missing -

BSOD is not what you should expect from an almost new computer - -

Regards -

#3 supermaltese


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Posted 04 November 2012 - 09:35 AM

What are your system specs? Even a new computer won't sleep or hybernate successfully if it is a really low end one with the bare minimum of RAM, for instance. I am always surprised when I see a new computer being sold with a 1.5 Ghz processor, and 512 MB of RAM...something that was new 10 years ago, and more, and is, for all practicality, obsolete.

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