Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Crashes When Attempting to Sleep


  • Please log in to reply
2 replies to this topic

#1 ravish_ravish

ravish_ravish

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:07:23 PM

Posted 03 November 2012 - 09:10 PM

My computer has been crashing every time it goes into sleep mode. I just bought it 2 months ago, so this is especially troubling. It works fine, other than getting the Blue Screen of Death every time I wake it up. I followed the directions in this thread http://www.bleepingcomputer.com/forums/topic176011.html, and below is the information I received from the debugger program. Any help would be greatly appreciated. Thanks!


Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\110312-19172-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`03053000 PsLoadedModuleList = 0xfffff800`03297670
Debug session time: Sat Nov 3 16:18:17.970 2012 (UTC - 7:00)
System Uptime: 1 days 22:09:52.250
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
...................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff800033c4560, 2, fffffa8003d89220, fffffa8003d89220}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
Arguments:
Arg1: fffff800033c4560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa8003d89220, workitem parameter
Arg4: fffffa8003d89220, workitem address

Debugging Details:
------------------


FAULTING_IP:
nt!IopProcessWorkItem+0
fffff800`033c4560 fff3 push rbx

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xE1

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff800031514a8 to fffff800030d1fc0

STACK_TEXT:
fffff880`033d2c68 fffff800`031514a8 : 00000000`000000e1 fffff800`033c4560 00000000`00000002 fffffa80`03d89220 : nt!KeBugCheckEx
fffff880`033d2c70 fffff800`03368e5a : 00000000`00000000 fffffa80`03108660 00000000`00000080 fffffa80`03071740 : nt! ?? ::FNODOBFM::`string'+0x58246
fffff880`033d2d00 fffff800`030c2d26 : fffff880`009e9180 fffffa80`03108660 fffff880`009f3f40 fffff880`0f4b20a6 : nt!PspSystemThreadStartup+0x5a
fffff880`033d2d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nt!IopProcessWorkItem+0
fffff800`033c4560 fff3 push rbx

SYMBOL_NAME: nt!IopProcessWorkItem+0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 503f82be

FAILURE_BUCKET_ID: X64_0xE1_nt!IopProcessWorkItem+0

BUCKET_ID: X64_0xE1_nt!IopProcessWorkItem+0

Followup: MachineOwner
---------

BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:01:23 PM

Posted 03 November 2012 - 09:23 PM

My computer has been crashing every time it goes into sleep mode. I just bought it 2 months ago

If you purchased this new 2 months ago, I would take it back whike it is still under warranty .................
The computer may never have been set up correctly when you got it -

All you can do is check in Device Manager for any Drivers that need updating, or any items with ( ! ) or ( ? ) beside them - Meaning faulty or driver missing -

BSOD is not what you should expect from an almost new computer - -

Regards -

#3 supermaltese

supermaltese

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:23 PM

Posted 04 November 2012 - 09:35 AM

What are your system specs? Even a new computer won't sleep or hybernate successfully if it is a really low end one with the bare minimum of RAM, for instance. I am always surprised when I see a new computer being sold with a 1.5 Ghz processor, and 512 MB of RAM...something that was new 10 years ago, and more, and is, for all practicality, obsolete.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users