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Downloaded Program Removals


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7 replies to this topic

#1 charlie j

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Posted 03 November 2012 - 07:42 PM

Currently having issues with recent internet download program removals.
The weather channel desktop 6 when attempting to remove in 'add or remove programs' I get the following message: wise uninstall
Could not open INSTALL.LOG file.
Another issue with:
Play 7 Wonders 2 in 'add or remove programs' the following popup appears - Fatal Error! Missing required resource!
Try to reinstall EXEtender.exe from your service providers website.
Reinstallation is not going anywhere with these two programs
Unsure where these programs came from, if they are safe downloads or what kind of junk they carry with them, but I am not having much luck in removing them.
Laptop specs as follows:
Dell Latitude D630 X-86 based PC running windows xp pro service pack 3 build 2600
Anyone know how I can get past this problem?
Charlie

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#2 noknojon

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Posted 03 November 2012 - 08:02 PM

Hi Charlie -
Try these few programs first, also list your Antivirus and any other Antimalware programs you use -
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download Junkware Removal Tool to your desktop
Junkware Removal Tool by thisisu
•You may need to shut down your protection software now to avoid potential conflicts.
•Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt into your next message.

Also try to find the program via Windows Explorer under your C: drive or Installed Programs and Right Click delete it there -

Thanks -

Edited by noknojon, 03 November 2012 - 08:10 PM.


#3 charlie j

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Posted 04 November 2012 - 01:09 PM

Hi noknojon,
That laptop is utilizing
McAfee Internet Security;
Advanced System Care 6;
Glary Utilities;
Malwarebytes' Anti-Malware *;
Microsoft Forefront Endpoint Protection;



Malwarebytes removed 90 PUP.MyWebSear.... (quarantined)a few days ago.

AdWare Cleaner results to follow.

#4 charlie j

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Posted 04 November 2012 - 01:12 PM

# AdwCleaner v2.006 - Logfile created 11/04/2012 at 12:46:51
# Updated 30/10/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : nadmin - USNbleepSPARE
# Boot Mode : Normal
# Running from : C:\Documents and Settings\nadmin\Local Settings\Temporary Internet Files\Content.IE5\8W7480RT\AdwCleaner[1].exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\user.js
File Deleted : C:\WINDOWS\Tasks\Browser Manager.job
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Browser Manager
Folder Deleted : C:\Documents and Settings\nadmin\Application Data\Ask.com
Folder Deleted : C:\Documents and Settings\nadmin\Application Data\Babylon
Folder Deleted : C:\Documents and Settings\nadmin\Application Data\BabylonToolbar
Folder Deleted : C:\Documents and Settings\nadmin\Application Data\PriceGong
Folder Deleted : C:\Documents and Settings\nadmin\Local Settings\Application Data\Conduit
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Program Files\GamingWonderland
Folder Deleted : C:\Program Files\Retrogamer_4w

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\MenuExt\&Search
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B9C7CE32-DA91-43C2-B7E9-0E9AAFC675CD}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3392CFEC-56F8-41EE-BDB4-4E301EFD2C93}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3392CFEC-56F8-41EE-BDB4-4E301EFD2C93}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\PriceGong
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{13119113-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2D360201-FFF5-11D1-8D03-00A0C959BC0A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{33119133-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{03119103-0854-469D-807A-171568457991}
Key Deleted : HKLM\Software\Conduit
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{3392CFEC-56F8-41EE-BDB4-4E301EFD2C93}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{3392CFEC-56F8-41EE-BDB4-4E301EFD2C93}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://home.mywebsearch.com/index.jhtml?n=77DE8857&ptnrS=RG&ptb=93F834CA-C23E-4647-8B90-DE785CFF0096 --> hxxp://www.google.com

-\\ Google Chrome v [Unable to get version]

File : C:\Documents and Settings\nadmin\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [3632 octets] - [04/11/2012 12:46:51]

########## EOF - C:\AdwCleaner[S1].txt - [3692 octets] ##########

#5 charlie j

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Posted 04 November 2012 - 01:33 PM

Successfully deleted: [FILE] C:\WINDOWS\tasks\SpeedyPC Pro.job
Successfully deleted: [FILE] C:\WINDOWS\tasks\SpeedyPC Registration3.job
Successfully deleted: [FILE] C:\WINDOWS\tasks\SpeedyPC Update Version3.job

#6 noknojon

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Posted 04 November 2012 - 03:47 PM

Hi -
These 2 programs should be deleted as they will not help with any of your problems -
Advanced System Care 6 and Glary Utilities

Glary Utilities and Advanced System Care 6 should both be deleted, as they are not needed
Both include a Registry Cleaner (not required) and IObit slips an Antivirus in that will not agree with your McAfee Internet Security
If your Malwarebytes Anti-Malware is updated and scans often, these 2 are all you need
These removed programs are often a cause of minor problems, so you are now clean of them - Always be careful of what you download -
Ask.com
Babylon
BabylonToolbar
PriceGong
GamingWonderland and Retrogamer_4w are both most likely ripped sites or may contain infections -

MyWebSearch is a site that will redirect your home pages and is also regarded as an infection to always be removed -

Treat sites overly hyping Registry Cleaners and System Optimizers as Snake-Oil. Those are more likely to cause issues while fixing nothing.
SpeedyPC - Reputation at WOT (Web Of Trust) - It is a good idea to download WOT, if ever offered to you, as you can check dodnloads first -
http://www.mywot.com/en/scorecard/www.speedypc.com

If you are still having problems, please let us know what they are, and we can treat them as required -

Thank You -

#7 charlie j

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Posted 04 November 2012 - 11:00 PM

Still have that Install.log and Extender.exe issue when trying to remove those two programs

#8 md2lgyk

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Posted 09 November 2012 - 08:13 AM

Do by chance use a cleanup utility such as CCleaner? One of its options for removing stuff is Windows Log Files. If the install.log file for a program has been deleted, the program often cannot be uninstalled.




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