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Help Needed To Remove Spyware


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2 replies to this topic

#1 the crusader

the crusader

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Posted 21 March 2006 - 02:47 PM

Hello i was wondering if someone could help me understand what to do here. My friends computer is infected with spware we have scanned with Spybot S&D, Adaware, Norton. we have manage to remove almost 900 things they found, but we need help to remove some other things. One thing Oemji tool bar, and marketscore oss proxy certifcate. Norton always says that marketscore oss proxy certificate is trying to connect to his computer (when he tries to access a https page. norton says: attaker oss-content-gta.marketscore.com (66.11.33.138) (https (443) Port: 1428) When this happens the computer crashes. Any help is appreciated. Here is his hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 17:54:12, on 03/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\SNDSrvc.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Programme\Norton AntiVirus\navapsvc.exe
C:\Programme\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Programme\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Xlsppmx\Jtkz.exe
C:\Programme\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Programme\HP\hpcoretech\hpcmpmgr.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\ccApp.exe
C:\PROGRA~1\MAGICW~1\MW1HEL~1.EXE
C:\Programme\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Programme\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\WINDOWS\system32\avxcmmf.exe
C:\programme\gemeinsame dateien\system\mplay64.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
c:\windows\system32\mrkscr.exe
C:\Programme\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programme\Messenger\msmsgs.exe
C:\DOKUME~1\WEISSK~1\LOKALE~1\Temp\Temporäres Verzeichnis 1 für HijackThis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oemji.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.ch/Default.asp
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=wKX1ILE...ewk6hmjxpyFHVaq
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oemji.com/side_search.html
R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
R3 - URLSearchHook: ScriptInocUI Class - - (no file)
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programme\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PBHelper - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\Programme\Oemji\Toolbar\PopupBlocker\PBHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programme\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programme\Norton AntiVirus\NavShExt.dll
O2 - BHO: OemjiSearchPlus - {D240DC29-C093-4388-B71F-A7103C796B0C} - C:\Programme\Oemji\OemjiSearchPlus\OemjiPls.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programme\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Oemji - {804DB5C7-31E6-4885-850A-F1941B58A4C7} - C:\Programme\Oemji\Toolbar\OemjiSrc.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programme\google\googletoolbar1.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Programme\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programme\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Kdygoeml] C:\Program Files\Xlsppmx\Jtkz.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Programme\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Programme\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programme\Gemeinsame Dateien\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [MW1HelperStartUp] C:\PROGRA~1\MAGICW~1\MW1HEL~1.EXE /partner MW1
O4 - HKLM\..\Run: [MMTray] "C:\Programme\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [mmtask] "C:\Programme\Musicmatch\Musicmatch Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [MPlay64] c:\programme\gemeinsame dateien\system\mplay64.exe /noerrorinfo
O4 - HKLM\..\Run: [xncgpjv] C:\WINDOWS\system32\avxcmmf.exe r
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [DW4] "C:\Programme\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Programme\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programme\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Programme\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Google Search - res://c:\programme\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZRxdm185XXCH
O8 - Extra context menu item: &Translate English Word - res://c:\programme\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\programme\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\programme\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Nach Microsoft &Excel exportieren - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\programme\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\programme\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Recherchieren - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\mkls.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mkls.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mkls.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mkls.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mkls.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mkls.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst20040510.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1093680896937
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1137089766556
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup...er/imloader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: text/html - {7D2E491A-4008-477C-AE9A-8E9F5FACDF5E} - C:\Dokumente und Einstellungen\Weisskopf\Lokale Einstellungen\Anwendungsdaten\microsoft\internet explorer\V0.39.dat
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect-Dienst (navapsvc) - Symantec Corporation - C:\Programme\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programme\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Programme\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\GEMEIN~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\CCPD-LC\symlcsvc.exe

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#2 pskelley

pskelley

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Posted 27 March 2006 - 11:25 AM

Hello and welcome to the forum. You have a multitide of problems including a Nail infection, LSP hijacker (market score) epolvy trojan and more. Have you received help elsewhere? If not, I will give you the first two steps in a serious of steps we will be using, please follow these instructions completely if you wish to be successful.

1) You are running HJT.exe from a .zip file in a Temporary Directory. This is unsafe as we will have no backups. That is why you received this message when you used HJT: http://russelltexas.com/malware/images/unsafefolder.gif
Please use the information in the following link to place HJT in a permanent, safe folder, I prefer C:\HJT\HijackThis.exe. If you need additional instructions use these: http://russelltexas.com/malware/createhjtfolder.htm


2) BEFORE BEGINNING, Please read completely through the instructions below and download the files from the links provided. You may want to save or print out these instructions for easier reference.

First, download Ewido Security Suite.

Next, download Lavasoft's Ad-Aware and the VX2 Cleaner Plug-in. Install Ad-Aware using the default options, then install vx2cleaner_inst.exe, taking all the defaults there as well.

Run Ad-Aware, update to the latest definitions, then click on Add-ons in the lefthand column. Select VX2 Cleaner V2.0 and click Run Tool. Click "OK", then, if something is found, click "Clean" as in the directions given. Click "Close", and exit Ad-Aware.

Reboot your PC and run Ad-Aware again. This time, click on the Start button in Ad-Aware, select "Perform smart system scan" and click Next. Once the scan finishes, click "Next" again. Select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Click "Next" one more time, then "OK" to confirm the removal.

You will be prompted to set Ad-Aware to run on reboot, click "OK". Exit Ad-Aware and restart your PC once again.

When Ad-Aware starts up, click on "Start", then "Next". Follow the steps above if anything is found, or click "Finish", then exit Ad-Aware.

For a final cleanup, please install and run Ewido.
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • From the main ewido screen, click on update in the left menu, then click the Start update button.
  • After the update finishes (the status bar at the bottom will display "Update successful")
  • Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.
  • If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.
  • When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.
Please finish up by rebooting your system once more, and posting a new HijackThis log and the log from the Ewido scan.

I will be notified when you post and post the next instructions as soon as possible after that. Please include any comments you think will help. May be a good idea to keep this computer offline as much as possible until you are clean.

Thanks...pskelley
BleepingComputer

Edited by pskelley, 27 March 2006 - 11:28 AM.

MS-MVP Windows Security 2007-08
Proud Member ASAP
UNITE Member 2006

#3 pskelley

pskelley

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Posted 04 April 2006 - 06:16 PM

There has been no response to this topic in over a week
This topic is closed

Thanks...pskelley
BleepingComputer
MS-MVP Windows Security 2007-08
Proud Member ASAP
UNITE Member 2006




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