Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Restart issues


  • Please log in to reply
3 replies to this topic

#1 JJ3882

JJ3882

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:48 AM

Posted 02 November 2012 - 04:42 PM

I'm working on Windows 7. Yesterday when I turned my computer on, I got a message saying, "Windows had encounterd a critical problem and will restart automatcfially in one minute. Please save your work now." It automatically restarts and when it starts back up, there's a blue screen with writingwhich disappears before I can read it. It then prompts me to either launch restart program or to start windows normally. When I try to start in safe mode, I'm unable to. I'm not sure how to get into safe mode so I can do a virus scan or what I need to do to find out what's going on.

Edit: Moved topic from Internal Hardware to the more appropriate forum, at the request of staff. ~ Animal

BC AdBot (Login to Remove)

 


#2 narenxp

narenxp

  • BC Advisor
  • 16,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:08:48 AM

Posted 02 November 2012 - 04:52 PM

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Can you get to this screen?

Select system restore and try to restore to a point

#3 JJ3882

JJ3882
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:48 AM

Posted 05 November 2012 - 06:40 PM

I was able to get to that screen. I was able to do a system restore. However, when I went to do a virus scan, I got the same message about encountering a critical error. I tried it again and tried to use a game. I got the same message critical error message. I'm unable to restore to a different date then what's listed. What else can I try?

#4 narenxp

narenxp

  • BC Advisor
  • 16,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:08:48 AM

Posted 05 November 2012 - 09:26 PM

Do not start the virus scan after system restore.Restore to the specific date and run these scans

Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results

Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here.If you get crashes in normal mode,run it in safemode with networking

Download

ESET online scanner

Install it

Click on START,it should download the virus definitions
When scan gets completed,click on LIST of found threats

Export the list to desktop,copy the contents of the text file in your reply




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users