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Win7 64 bit no update of MBAM, AV, Windows possible


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12 replies to this topic

#1 nocigar

nocigar

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Posted 02 November 2012 - 03:34 PM

Hi,

I think I picked up something nasty on one of my PCs (Win 7 proffesional, 64 bit). Symptoms are:
- Windows does not update (can be started manually, it shows updates, but downloads stay forever at 0%)
- AV (McAfee enteprise 8.7) cannot be updated (can be started, but stays forever in first stage and eventually times out)
- MBAM says it's DB is corrupt, offers to download, which then times out after a long time.
- My home page is google.com which does open (though slowly) in IE9 (64 bit), but almost no other site can be openened (with a few weird exceptions), although it does show their titles, it just forever seems to be busy loading the page). No sites at all can be loaded in Chrome (SWIron to be precise).
- I can do PING and NSLOOKUP for sites and that works fine (and seems to show legit IP addresses)
- Outlook e-mail client works normal

I've tried to determine what I'm infected with by googling the symptoms but I'm none the wizer so far and I would really appriciante your help!

I've tried to follow the prep guide as close to it's letter as possible, but since I can't effectively download anything on the PC, I have to ferry things across on a USB key (instead of downloading them directly to the desktop. Also I have not been able to activate windows FW; the screens for it in control pannel seem to be missing bits and if I press the "use recommended settings" button, I get a message that says "Windows firewall can't change some of your settings 0x80070422"

See below and attached for the DDS output. Please let me know if you need any other information. Thanks very much in advance for your help!

DDS.txt:

DDS (Ver_2012-10-19.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421
Run by Wouter at 19:49:02 on 2012-11-02
Microsoft Windows 7 Professional 6.1.7601.1.1252.353.1033.18.3390.1888 [GMT 1:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Host Intrusion Prevention Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\McAfee\Host Intrusion Prevention\FireSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\McAfee\Host Intrusion Prevention\HIPSCore\x64\HIPSvc.exe
C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\EngineServer.exe
C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe
C:\Program Files (x86)\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Windows\system32\mfevtps.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Nitro PDF\Reader\2.0\NitroPDFReaderDriverService2x64.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\McAfee\Common Framework\naPrdMgr.exe
C:\Program Files (x86)\McAfee\Host Intrusion Prevention\x64\..\FireTray.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\McShield.exe
C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\mfeann.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\McAfee\Common Framework\UdaterUI.exe
C:\Program Files (x86)\McAfee\Common Framework\McTray.exe
C:\Windows\SOUNDMAN.EXE
C:\Program Files\HP\HP Officejet 6700\Bin\ScanToPCActivationApp.exe
C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\Program Files (x86)\HP\Button Manager\BM.exe
C:\Program Files (x86)\MagicDisc\MagicDisc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\McAfee\VirusScan Enterprise\shstat.exe
C:\Windows\SysWOW64\CtHelper.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Officejet 6700\Bin\HPNetworkCommunicator.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\McAfee\VirusScan Enterprise\mcupdate.exe
C:\Program Files (x86)\McAfee\Common Framework\McScript_InUse.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\SRWare Iron\iron.exe
C:\Program Files (x86)\SRWare Iron\iron.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Program Files (x86)\SRWare Iron\iron.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files (x86)\McAfee\Host Intrusion Prevention\McAfeeFire.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe,
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\McAfee\VirusScan Enterprise\scriptsn.dll
BHO: Skype Plug-In: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: NitroPDFBHO Class: {CF070CB8-F02F-4af4-A7B7-8D45CAD4BB54} - C:\Program Files (x86)\Nitro PDF\PDF Download\NitroPDF.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
uRun: [BrowserChoice] "C:\Windows\System32\browserchoice.exe" /run
uRun: [ISUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
uRun: [ctfmon.exe] C:\Windows\System32\ctfmon.exe
uRun: [HP Officejet 6700 (NET)] "C:\Program Files\HP\HP Officejet 6700\Bin\ScanToPCActivationApp.exe" -deviceID "CN22M1G0RH05RQ:NW" -scfn "HP Officejet 6700 (NET)" -AutoStart 1
mRun: [McAfeeUpdaterUI] "C:\Program Files (x86)\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
mRun: [ShStatEXE] "C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfee Host Intrusion Prevention Tray] "C:\Program Files (x86)\McAfee\Host Intrusion Prevention\FireTray.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [AsioThk32Reg] REGSVR32.EXE /S CTASIO.DLL
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [AMD Catalyst] C:\ProgramData\Catalyst\color.exe
StartupFolder: C:\Users\Wouter\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MAGICD~1.LNK - C:\Program Files (x86)\MagicDisc\MagicDisc.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\GOOGLE~1.LNK - C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPBUTT~1.LNK - C:\Program Files (x86)\HP\Button Manager\BM.exe
uPolicies-Explorer: HideSCAHealth = dword:1
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: Save Page As PDF ... - C:\Program Files (x86)\Nitro PDF\PDF Download\nitroweb.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{D3E78099-A4E9-4625-85A1-A364DC3FB63D} : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\scriptsn.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [SoundMan] SOUNDMAN.EXE
x64-Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2010-10-25 469400]
R3 FirehkMP;FirehkMP;C:\Windows\System32\drivers\firehk.sys [2010-10-25 56648]
R3 HIPK;McAfee Inc. HIPK;C:\Windows\System32\drivers\HIPK.sys [2010-10-25 138776]
R3 HIPPSK;McAfee Inc. HIPPSK;C:\Windows\System32\drivers\HIPPSK.sys [2010-10-25 45424]
R3 HIPQK;McAfee Inc. HIPQK;C:\Windows\System32\drivers\HIPQK.sys [2010-10-25 40152]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\drivers\mfeavfk.sys [2010-10-25 120096]
S3 Firehk;McAfee NDIS Intermediate Filter;C:\Windows\System32\drivers\firehk.sys [2010-10-25 56648]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\System32\drivers\mferkdet.sys [2010-10-25 76696]
.
=============== Created Last 30 ================
.
2012-11-02 14:28:27 -------- d-----w- C:\Program Files (x86)\Iceberg Interactive
2012-11-02 14:18:36 -------- d-----w- C:\ProgramData\REVOLT
2012-11-02 14:12:56 -------- d-----w- C:\Program Files (x86)\Iceberg Entertainment
2012-10-12 06:59:15 -------- d-----w- C:\Users\Wouter\AppData\Roaming\Nitro
2012-10-12 06:58:42 29712 ----a-w- C:\Windows\System32\nitrolocalmon2.dll
2012-10-12 06:58:26 -------- d-----w- C:\Program Files\Common Files\Nitro
2012-10-12 06:58:23 -------- d-----w- C:\ProgramData\Nitro
2012-10-12 06:58:23 -------- d-----w- C:\Program Files (x86)\Nitro
2012-10-12 06:58:23 -------- d-----w- C:\Program Files (x86)\Common Files\Nitro
.
==================== Find3M ====================
.
2012-09-19 12:05:52 73136 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-09-19 12:05:52 696240 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-09-07 15:04:46 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-08-22 18:12:50 1913200 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2012-08-22 18:12:40 376688 ----a-w- C:\Windows\System32\drivers\netio.sys
2012-08-22 18:12:33 288624 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
.
============= FINISH: 19:49:57.82 ===============

Attached File  Attach.txt   10.76KB   1 downloads

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#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
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Posted 02 November 2012 - 09:07 PM

Please do the following:

Download the appropriate version for your system of the Farbar Recovery Scan Tool and save it to a flash drive. (Choose the correct version depending on which architecture operating system you are using, 32bit (x86) or 64 (x64) bit)

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to the disclaimer.
[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there
[*]Press Scan button.
[*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
services.exe
[*]now press the search button
[*]when the search is complete, search.txt will also be written to your USB
[*]type exit and reboot the computer normally
[*]please copy and paste both logs in your reply.(FRST.txt and Search.txt)[/list]

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 nocigar

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Posted 03 November 2012 - 03:58 PM

Hi CatByte,

Thanks for your swift response. I'm afraid I might have been misinterpreting what was going on; a while after I posted my initial request for help I found out that more systems in my household were displaying the same symptoms. Actually all of them including smartphones, except the notebook I was using to try and figure out what was going on with the PC I initially found the problem on. That notebook was still VPNed to my work and accessed the internet through my companies network while all other devices in my home went directly through my ISP. To make a long story short it turned out that during the night before my cable company performed a firmware update on my cable modem. I always had it in a "pseudo-bridged" mode and used my own wireless router instead of that functionality in their box. The new firmware had the option for "pseudo-bridged" mode removed and so all of a sudden it had become a full router again and the double NATing apparently impacted some types of traffic (HTTP) but not others, which caused the described symptoms. Today I had a my cable company put the thing in full bridge mode and everything went back to normal. I updated windows, MCAfee and MBAM and performed scans on all computers. Everything turned up clear.

Just to make sure I have performed the scans you requested (attached) on the PC I initially found the problem, but I understand completely if you move on to more pressing matters. Thank you very much for your help and sorry for the lag in my response; the system uses a RAID controller and that has some impact on the behaviour of FRST and it took a while to figure it out how to get the logs.

Attached Files



#4 CatByte

CatByte

    bleepin' tiger


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Posted 03 November 2012 - 04:08 PM

good job in resolving most of the issues, however the FRST log indicates a zero access infection on the machine, so we need to continue the cleaning process

Please do the following:


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt

start
C:\Windows\Installer\{5ade5f56-de5d-1b80-6c1d-b019e4316175}
end

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options then select Command Prompt

Run FRST (or FRST64 if you have the 64bit version) and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Reboot Normally.


NEXT


Refer to the ComboFix User's Guide

  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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#5 nocigar

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Posted 03 November 2012 - 05:01 PM

Hi CatByte,

Must be my lucky day. Thanks for all your help! The logs are attached. I'm going to be off-line now and will follow-up tomorrow. Thanks again.

Attached Files



#6 CatByte

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Posted 03 November 2012 - 05:07 PM

Please run the following:

Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply


NEXT


  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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#7 nocigar

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Posted 04 November 2012 - 01:44 PM

Hi CatByte,

Attached you'll find the logs. ESET did not give me the option to export a log (I think because it didn't find anything), I attached a screenshot instead.

Attached Files



#8 CatByte

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Posted 04 November 2012 - 02:13 PM

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click on "Do I have Java"
  • It will check your current version and then offer to update to the latest version
  • Watch for and make sure you untick the box next to whatever free program they prompt you to install during the installation, unless you want it.

Note: Check in Programs and Features (or Add/Remove Programs if you are an XP user) to make certain there are no old versions of Java still installed, if there are - remove them.


NEXT

Please advise how the computer is running now and if there are any outstanding issues

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#9 nocigar

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Posted 04 November 2012 - 03:21 PM

Hi CatByte,

According to the site I have the latest and greatest Java version installed (Version 7 Update 9). I've de-installed all older versions.

Everything seems normal now including Windows FW, in hindsight that was the dead giveaway that something else was also going on beside my cable modem playing up. Iím a bit stumped that it took that for me (or rather you) to find out I had a rootkit on this machine. ZerroAccess seems to be a nasty piece of work in that respect. Is there a way for a more or less ordinary user as myself to check whether a PC is infected with it (MBAM and McAfee donít seem to be able to do that yet)?

Case closed I guess. Thank you very much for all your help, it is highly appreciated!

#10 CatByte

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Posted 04 November 2012 - 03:34 PM

Is there a way for a more or less ordinary user as myself to check whether a PC is infected with it


on most machines it will shut down some windows services and redirect internet searches, sometimes the internet connection will be lost.

It wont appear in most AV scans

We just have some housekeeping to do now,

Please do the following:


You can delete the DDS and the Farbar logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Press the WinKey +R to open a run box
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


NEXT

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    PC Safety and Security--What Do I Need?.
  • Simple and easy ways to keep your computer safe and secure on the Internet

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

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#11 nocigar

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Posted 04 November 2012 - 04:37 PM

Hi CatByte,

I've performed the listed housekeeping tasks. Thanks again for your help and for the advice.

#12 CatByte

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Posted 04 November 2012 - 04:38 PM

you are welcome

stay safe :hello:

~CB

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#13 CatByte

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Posted 04 November 2012 - 04:39 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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