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Malfunctioning Keyboard


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#1 scoodly

scoodly

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Posted 02 November 2012 - 09:52 AM

Hello

After not using my laptop for a couple of weeks because the charger failed, I started it with a new charger (trying to use the internet) but a number of keys are not functioning, including but not limited to: j, k, p, q, t and u.

I was told I might have a virus but if this is the wrong forum, I apologise (and for breaching any other convention).

I am using Windows Home Vista Basic on an Acer Aspire 5357Z and Norton 360 and Malwarebytes Anti Malware for security. I have scanned using these but to no avail.

Any and all help is appreciated. Thanks in advance.

scoodly

Edited by scoodly, 02 November 2012 - 10:13 AM.


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#2 boopme

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Posted 05 November 2012 - 09:24 PM

Hello, it may be but,press the NUM LOCK key once.


Please download AdwCleaner by Xplode onto your desktop.


  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.



Posted Image Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

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