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Laptop Randomly Shuts Down


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#1 Bob Tums

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Posted 01 November 2012 - 12:54 AM

Hello all, over the past year I could say I have been been getting a lot of random shutdowns with my Dell Studio 15. This can happen when I'm browsing the web, trying to play a game, or I leave my laptop on for a extended period of time (a day or more). I realize a year is along time to wait to solve a problem, but better now than never. My laptop is a Dell Studio 1555 running Windows 7 x64. Sometimes when I turn my laptop back on I can hear the fan running rapidly, yet when it shuts off I do not hear it. I believe these are due to heat and I just need to clean out my laptop. If and when I leave it on I come back to find it has restarted and most of the time there is a not a Blue Screen notice. Usually in this situation I just left my laptop on or I am streaming media. Sometimes it will Blue Screen but most recently, within the past few months it has not. Today it actually has produced one. Unfortunately I believe most logs are deleted due to my use of CCleaner and TuneUp Utilities, but I do have Critical events in my Error Logs which date back to 2 months ago.

I look forward to solving this problem. Please and thank you.

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#2 AustrAlien

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Posted 01 November 2012 - 01:04 AM

Do not allow any cleanup utilities that might remove crash dumps and logs to run while we are trouble-shooting.

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your Desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

Edited by AustrAlien, 01 November 2012 - 01:05 AM.

AustrAlien
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Posted Image

#3 Bob Tums

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Posted 01 November 2012 - 02:03 AM

Posted ImageWindows7_Vista_jcgriff2 + PERFMON
https://www.dropbox.com/sh/2s26y5ftgs0ydjz/mINT1pDj46

· OS - Windows 7
· x64
· What was original installed OS on system? Originally was Vista x86, later upgraded to Windows 7 x64
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM digital download through MSDNAA.
· Age of system (hardware). Brought off a friend about 2 years ago.
· Age of OS installation - have you re-installed the OS? 10 months old. No, only upgraded.

· Intel Mobile Core 2 Duo P8600 @ 2.40GHz Penryn 45nm Technology
· ATI Mobility Radeon HD 4500/5100 Series (Dell)
· Dell Inc. 0C234M (U2E1)
· Power Supply - Adapter: Dell 90W A90PE1-01 Battery: listed as Microsoft Composite Battery
· System Manufacturer - Dell
· Exact model number - Dell Studio 1555

EDIT: Currently running step six.

Posted ImageSpecy Snapshot
http://speccy.piriform.com/results/tKiYsWlueyYGz43Ja68kYkI

Posted ImageMiniToolBox
MiniToolBox by Farbar Version: 23-07-2012
Ran by Bob Tums (administrator) on 31-10-2012 at 23:53:03
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

µTorrent (Version: 3.1.3) Yes I know.
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.4.402.287)
Adobe Reader X (10.1.4) (Version: 10.1.4)
AMD Catalyst Install Manager (Version: 3.0.847.0)
Apophysis 7x (64 bit) (Version: 15.3.9)
Apophysis 7x (Version: 15.3.9)
Apple Software Update (Version: 2.1.3.127)
ASIO4ALL (Version: 2.10)
Audacity 2.0
Auslogics Duplicate File Finder (Version: 2.4)
Bandisoft MPEG-1 Decoder
Blender (Version: 2.63-release)
Bullzip PDF Printer 7.2.0.1338 (Version: 7.2.0.1338)
Canon IJ Network Tool
Canon MP495 series MP Drivers
Catalyst Control Center InstallProxy (Version: 2011.1012.1625.27603)
CCleaner (Version: 3.23)
CLEO v3.0.950
Combined Community Codec Pack 2011-07-30 (Version: 2011.07.30.0)
Core Temp 1.0 RC2 (Version: 1.0)
Creo Elements/Pro Schools Edition Release 5.0 Datecode M080 (Version: 5.0)
Creo Thumbnail Viewer 1.0 (Version: 28.10.480)
DAEMON Tools Lite (Version: 4.45.1.0236)
Defraggler (Version: 2.10)
Dell Touchpad (Version: 12.0.1.0)
Diaspora version 1.0.2 (Version: 1.0.2)
Disk Space Fan 4 Free 4.5.1.129
Drumaxx
FARO LS 1.1.406.58 (Version: 4.6.58.2)
FaxRedist (Version: 1.0.0)
FileMenu Tools
FL Studio 10
FoxyTunes for Firefox
Free Audio Converter version 5.0.13.608 (Version: 5.0.13.608)
FUEL (Version: 1.00.0000)
GetDiz (Version: 4.6)
GIMP 2.6.11 (Version: 2.6.11)
Google Chrome (Version: 22.0.1229.94)
GPL Ghostscript (Version: 9.05)
GTA San Andreas (Version: 1.00.00001)
Hardcore
Java 7 Update 9 (64-bit) (Version: 7.0.90)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 31 (64-bit) (Version: 6.0.310)
Java™ 6 Update 31 (Version: 6.0.310)
LAME v3.98.3 for Audacity
League of Legends (Version: 1.3)
Lexicon Alpha Driver (Version: 2.6)
Lexicon Pantheon VST Plug-in (remove only)
Lexmark 5400 Series
Malwarebytes Anti-Malware version 1.65.0.1400 (Version: 1.65.0.1400)
MediaMonkey 4.0 (Version: 4.0)
MediaMonkey Remote Server version 1.4.176A (Version: 1.4.176A)
Medieval CUE Splitter (Version: 1.2.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30320)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Games for Windows - LIVE (Version: 2.0.687.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 2.0.687.0)
Microsoft Report Viewer Redistributable 2008 (KB971118)
Microsoft Report Viewer Redistributable 2008 (KB971118) (Version: 9.0.21024)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mixxx 1.10.1 (Version: 1.10.1)
MotioninJoy Gamepad tool 0.7.0000 (Version: 0.7.0000)
Mozilla Firefox 16.0.2 (x86 en-US) (Version: 16.0.2)
Mozilla Maintenance Service (Version: 16.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MuseScore 1.2 MuseScore score typesetter (Version: 1.2.0)
Music Manager
NetWorx 5.2.5
Notepad++ (Version: 5.9.8)
Oiko CSS editor 1.0 RC3 (Version: 1.0 RC3)
OpenAL
OpenOffice.org 3.3 (Version: 3.3.9567)
PCSX2 - Playstation 2 Emulator
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
PoiZone
ProductView Express 9.1 (Version: 9.1.61.28)
PS3 Media Server (Version: 1.50.0)
Quickset64 (Version: 9.6.18)
QuickTime (Version: 7.72.80.56)
Rainmeter (Version: 2.3.1 r1510)
REAPER (x64)
Reason 5.0 (Version: 5.0)
Recuva (Version: 1.41)
ReCycle 2.0
Revo Uninstaller 1.94 (Version: 1.94)
Sakura
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.15.0)
Sawer
Skype™ 5.10 (Version: 5.10.116)
Sophos Anti-Virus (Version: 10.0.9)
Sophos AutoUpdate (Version: 2.7.4.317)
Speccy (Version: 1.16)
Steam (Version: 1.0.0.0)
Steinberg Cubase 5 (Version: 5.1.0)
Steinberg Drum Loop Expansion 01 (Version: 1.0.0.1)
Steinberg Groove Agent ONE Content (Version: 1.0.0.003)
Steinberg HALionOne (Version: 1.1.0.457)
Steinberg HALionOne Additional Content Set 01 (Version: 1.0.0.001)
Steinberg HALionOne Essential Set (Version: 1.0.1.457)
Steinberg HALionOne Expression Set (Version: 1.0.1.0)
Steinberg HALionOne GM Drum Set (Version: 1.0.1.457)
Steinberg HALionOne GM Set (Version: 1.0.1.457)
Steinberg HALionOne Pro Set (Version: 1.0.1.457)
Steinberg HALionOne Studio Drum Set (Version: 1.0.1.457)
Steinberg HALionOne Studio Set (Version: 1.0.1.457)
Steinberg LoopMash Content (Version: 1.0.0.005)
Steinberg REVerence Content 01 (Version: 1.0.0.006)
The Sims™ 3 (Version: 1.24.3)
The Sims™ 3 Ambitions (Version: 4.10.1)
The Sims™ 3 Fast Lane Stuff (Version: 5.8.1)
The Sims™ 3 Generations (Version: 8.0.152)
The Sims™ 3 High-End Loft Stuff (Version: 3.13.1)
The Sims™ 3 Late Night (Version: 6.5.1)
The Sims™ 3 Outdoor Living Stuff (Version: 7.3.2)
The Sims™ 3 Town Life Stuff (Version: 9.0.73)
The Sims™ 3 World Adventures (Version: 2.17.2)
Tonido 2.34.0.15964
Toxic Biohazard
TuneUp Utilities 2012 (Version: 12.0.2160.13)
TuneUp Utilities Language Pack (en-US) (Version: 12.0.2160.13)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
VBA (2627.01) (Version: 6.03.00.9402)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Virtual DJ Pro Full - Atomix Productions
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 2.0.4 (Version: 2.0.4)
XML Notepad 2007 (Version: 2.3.0.0)

**** End of log ****

Edited by Bob Tums, 01 November 2012 - 02:10 AM.


#4 AustrAlien

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Posted 02 November 2012 - 05:18 PM

Let's see if the following steps resolve your problem.

:step1: There are two antivirus applications installed and running on the system: That is likely to cause problems and compromise security.
  • Uninstall one or the other:
  • Microsoft Security Essentials (Version: 4.1.522.0)
  • Sophos Anti-Virus (Version: 10.0.9) & Sophos AutoUpdate (Version: 2.7.4.317)

:step2: Uninstall DAEMON Tools Lite (Version: 4.45.1.0236) and ensure that the driver sptd.sys is removed.
  • This is a well known trouble-maker/bsod-maker in Windows 7 systems.
Uninstall the program in the usual way ... and then check to make sure that the file sptd.sys is no longer present on your system. Unfortunately the sptd.sys file is usually left behind after uninstalling the program, and it needs to be removed manually or using the following method:
  • Download and run the SPTD setup file: http://www.duplexsecure.com/en/downloads

    Note: Running this file will enable you to either uninstall sptd.sys or to install it.
  • Choose to uninstall/remove sptd.sys
When you have done this restart the computer and check that the file sptd.sys is no longer present on your system.
  • One way to verify this is to perform a search for the file (ensure that you download and use the 64 bit version of SystemLook).
Please download SystemLook.exe and save it to your Desktop.
  • alternate download link
    For users of Windows 64 bit systems: SystemLook (64-bit)
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following code box and paste into the main text field:
    :filefind
    sptd.sys
    
  • Click the Look button to start the scan.
    Please be patient, as it may take a little time.
  • When finished, a Notepad window will open with the results of the scan.
  • Please copy & paste the entire content of this log in your next reply.
Note: The log, SystemLook.txt, is saved on your Desktop.


:step3: Uninstall the old Java versions (possible security risk):
  • Java™ 6 Update 31 (64-bit) (Version: 6.0.310)
  • Java™ 6 Update 31 (Version: 6.0.310

:step4: WinDbg analysis blames the Intel Wireless WiFi Link Driver in 3 of the 5 crash dumps.
  • Probably caused by : netw5v64.sys
  • netw5v64.sys Fri Mar 27 03:21:24 2009
Go to the DELL website and check for the availability of updated drivers for your particular laptop.
  • Download and apply all updates, particularly if there is one available for the Intel Wireless WiFi Link Driver.
  • Use the Service Tag if possible.

:step5: The S.M.A.R.T. data in the Speccy report shows some possible problematic sectors on the hard drive.
  • C5 Current Pending Sector Count: 200 (172) Data 0000000003

:exclame: Ensure that you have all important personal files backed up to a physically separate device and then run Windows Error Checking. and post the log.

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk.
  • Go to Start > Computer.
  • Right-click on the drive that you wish to check > Properties > Tools tab
  • In the "Error checking" section, click on Check now.
  • Place a checkmark in both boxes > Start.
  • If the disk you have chosen is the Windows system disk:

    A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
  • Click Schedule disk check > OK and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
    This will take some time to run and at times may appear stalled but just let it run.
    When the disk check is complete, the system will re-start automatically and load Windows.
A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the log text into your next reply.

:step6: Download and run Real Temp to monitor your CPU temperature to check on the cooling system and determine whether or not there is a possible over-heating problem.

=======================
BSOD BUGCHECK SUMMARY: 5 available minidumps
................................................................
Loading Dump File [C:\CactusIsland\Bob Tums_BC\Windows7_Vista_jcgriff2\103112-21996-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Thu Nov 1 11:28:08.858 2012 (UTC + 11:00)
System Uptime: 1 days 19:39:00.528
Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+5b7d )
IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xA_netw5v64+5b7d
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`03ff8477
BiosVersion = A13
BiosReleaseDate = 04/02/2011
SystemManufacturer = Dell Inc.
SystemProductName = Studio 1555
SystemVersion = A13
CPUID: "Intel® Core™2 Duo CPU P8600 @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: 2394
................................................................
Loading Dump File [C:\CactusIsland\Bob Tums_BC\Windows7_Vista_jcgriff2\103112-20872-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Thu Nov 1 15:41:46.053 2012 (UTC + 11:00)
System Uptime: 0 days 0:18:34.723
Unable to load image \SystemRoot\system32\drivers\networx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for networx.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys
Probably caused by : networx.sys ( networx+667e )
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: TuneUpUtilitie
FAILURE_BUCKET_ID: X64_0xD1_networx+667e
Bugcheck code 000000D1
Arguments 00000000`00000038 00000000`00000002 00000000`00000000 fffff880`02ec5800
................................................................
Loading Dump File [C:\CactusIsland\Bob Tums_BC\Windows7_Vista_jcgriff2\102312-28423-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Wed Oct 24 15:25:42.703 2012 (UTC + 11:00)
System Uptime: 2 days 1:06:23.373
Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+5b7d )
IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xA_netw5v64+5b7d
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`03a09488
................................................................
Loading Dump File [C:\CactusIsland\Bob Tums_BC\Windows7_Vista_jcgriff2\092312-20545-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Sep 24 10:47:12.752 2012 (UTC + 11:00)
System Uptime: 0 days 3:10:09.422
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!ObpQueryNameString+78 )
CACHE_MANAGER (34)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
BUGCHECK_STR: 0x34
FAILURE_BUCKET_ID: X64_0x34_nt!ObpQueryNameString+78
Bugcheck code 00000034
Arguments 00000000`00050853 fffff880`031c44c8 fffff880`031c3d20 fffff800`03d55908
................................................................
Loading Dump File [C:\CactusIsland\Bob Tums_BC\Windows7_Vista_jcgriff2\092312-18033-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Sep 23 20:01:49.945 2012 (UTC + 11:00)
System Uptime: 0 days 2:25:42.618
Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+5b7d )
IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: uTorrent.exe
FAILURE_BUCKET_ID: X64_0xA_netw5v64+5b7d
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`03a20488
................................................................

Edited by AustrAlien, 02 November 2012 - 05:21 PM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#5 Bob Tums

Bob Tums
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Posted 05 November 2012 - 01:08 AM

Posted Image I have uninstalled Microsoft Security Essentials.

Posted Image I have uninstalled Daemon Tools Lite.
1) Uninstalled Daemon Tools Lite
2) Searched for sptd.sys with Windows Search and SystemLook (64-bit) and it was found.
3) Downloaded SPTD for Windows XP/2003/Vista/Windows 7/Windows 8 (64 bit) and uninstalled 4) SPTD version (1.79). Restarted Laptop and Searched for sptd.sys with Windows Search and and SystemLook (64-bit) and it was not found.

SystemLook 30.07.11 by jpshortstuff
Log created at 16:37 on 02/11/2012 by Bob Tums
Administrator - Elevation successful

========== filefind ==========

Searching for "sptd.sys"
No files found.

-= EOF =-

Posted Image Uninstalled old Java installations and went to make sure I had the latest version running.

Posted Image Found applicable driver and used my service tag, files unzipped successfully but I received a error message. Title: Setup Error, Message: This software package could not be installed on your system. The setup application will exit.

The per-installation message list my laptop model type and windows version and I am certain it was for the Intel WiFi Link 5100 AGN. That is what is listed in my System Information and Intel® WiFi Link 5100 is listed under "applies to" under the driver. Version number of driver is 'tic TRWFW0986D, A01'

Posted Image
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 11/4/2012 9:44:25 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: BobTums-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0xe30f.
528256 file records processed.

File verification completed.
1184 large file records processed.

0 bad file records processed.

2 EA records processed.

91 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
611506 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
528256 file SDs/SIDs processed.

Cleaning up 329 unused index entries from index $SII of file 0x9.
Cleaning up 329 unused index entries from index $SDH of file 0x9.
Cleaning up 329 unused security descriptors.
Security descriptor verification completed.
41626 data files processed.

CHKDSK is verifying Usn Journal...
34125040 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
528240 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
9868709 free clusters processed.

Free space verification is complete.
Windows has made corrections to the file system.

297170037 KB total disk space.
256929436 KB in 208681 files.
127028 KB in 41627 indexes.
12 KB in bad sectors.
638725 KB in use by the system.
65536 KB occupied by the log file.
39474836 KB available on disk.

4096 bytes in each allocation unit.
74292509 total allocation units on disk.
9868709 allocation units available on disk.

Internal Info:
80 0f 08 00 ce d1 03 00 71 bf 06 00 00 00 00 00 ........q.......
36 69 00 00 5b 00 00 00 00 00 00 00 00 00 00 00 6i..[...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-11-05T05:44:25.000000000Z" />
<EventRecordID>29935</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>BobTums-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0xe30f.
528256 file records processed.

File verification completed.
1184 large file records processed.

0 bad file records processed.

2 EA records processed.

91 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
611506 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
528256 file SDs/SIDs processed.

Cleaning up 329 unused index entries from index $SII of file 0x9.
Cleaning up 329 unused index entries from index $SDH of file 0x9.
Cleaning up 329 unused security descriptors.
Security descriptor verification completed.
41626 data files processed.

CHKDSK is verifying Usn Journal...
34125040 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
528240 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
9868709 free clusters processed.

Free space verification is complete.
Windows has made corrections to the file system.

297170037 KB total disk space.
256929436 KB in 208681 files.
127028 KB in 41627 indexes.
12 KB in bad sectors.
638725 KB in use by the system.
65536 KB occupied by the log file.
39474836 KB available on disk.

4096 bytes in each allocation unit.
74292509 total allocation units on disk.
9868709 allocation units available on disk.

Internal Info:
80 0f 08 00 ce d1 03 00 71 bf 06 00 00 00 00 00 ........q.......
36 69 00 00 5b 00 00 00 00 00 00 00 00 00 00 00 6i..[...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

Posted Image I have been running RealTemp ever since I suspected overheating problems. I noticed my laptop does overheat when playing games and every 30 minutes or so I give it a break for me and my laptop but there are times when my laptop will shut down when it is doing nothing of I am streaming videos or music over the home network.

Edited by Bob Tums, 05 November 2012 - 01:12 AM.


#6 AustrAlien

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Posted 05 November 2012 - 01:39 AM

The chkdsk log shows:

12 KB in bad sectors.

I would like to get another look at the S.M.A.R.T. data.

How to obtain hard drive S.M.A.R.T data on a Windows system and then paste the report into a forum post
  • Download the GSmartControl installer application:
    • Go to the GSmartControl - Downloads page.
    • Scroll part way down the page to where the current version available for download will be displayed.
      Posted Image
    • Click on the link to download the installer file to your computer.
      (There may be a mirror link there also which will enable you download the file if the main download link does not work for some reason.)
  • Double-click the downloaded application to run it and install GSmartControl on the computer.
    Note: Vista/Win7 users, right-click > Run as Administrator
  • When installation is complete, run GSmartControl:
    • Start GSmartControl from the Start > Programs menu.
  • When the interface has loaded and scanning for hard drives is complete, click on the hard drive icon to select the device.
  • Go to Device on the top menu > View Details, and a new Device Information window will open.
  • Click on the Attributes tab to display the S.M.A.R.T data values.
  • Near the bottom of the window, click on View Output and a new Smartctl Output window will open.
  • Right-click anywhere inside that window > Select All.
  • Again right-click in that selected area > Copy.
  • Now paste that in a reply to your topic.
    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved (to make it easier for all to read).
    • Firstly, click on the "Insert code snippet" button Posted Image
      You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
    • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#7 Bob Tums

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Posted 05 November 2012 - 02:01 AM

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)

Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net



=== START OF INFORMATION SECTION ===

Model Family:     Western Digital Scorpio Blue Serial ATA

Device Model:     WDC WD3200BEVT-75ZCT2

Serial Number:    WD-WXH309486512

LU WWN Device Id: 5 0014ee 2ad5b8dbd

Firmware Version: 11.01A11

User Capacity:    320,072,933,376 bytes [320 GB]

Sector Size:      512 bytes logical/physical

Device is:        In smartctl database [for details use: -P show]

ATA Version is:   8

ATA Standard is:  Exact ATA specification draft version not indicated

Local Time is:    Sun Nov 04 22:59:06 2012 PST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled



=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED



General SMART Values:

Offline data collection status:  (0x00)	Offline data collection activity

					was never started.

					Auto Offline Data Collection: Disabled.

Self-test execution status:      ( 112)	The previous self-test completed having

					the read element of the test failed.

Total time to complete Offline 

data collection: 		(10380) seconds.

Offline data collection

capabilities: 			 (0x7b) SMART execute Offline immediate.

					Auto Offline data collection on/off support.

					Suspend Offline collection upon new

					command.

					Offline surface scan supported.

					Self-test supported.

					Conveyance Self-test supported.

					Selective Self-test supported.

SMART capabilities:            (0x0003)	Saves SMART data before entering

					power-saving mode.

					Supports SMART auto save timer.

Error logging capability:        (0x01)	Error logging supported.

					General Purpose Logging supported.

Short self-test routine 

recommended polling time: 	 (   2) minutes.

Extended self-test routine

recommended polling time: 	 ( 122) minutes.

Conveyance self-test routine

recommended polling time: 	 (   5) minutes.

SCT capabilities: 	       (0x303f)	SCT Status supported.

					SCT Error Recovery Control supported.

					SCT Feature Control supported.

					SCT Data Table supported.



SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate     0x002f   196   185   051    Pre-fail  Always       -       77841

  3 Spin_Up_Time            0x0027   189   184   021    Pre-fail  Always       -       1550

  4 Start_Stop_Count        0x0032   097   097   000    Old_age   Always       -       3662

  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0

  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0

  9 Power_On_Hours          0x0032   083   083   000    Old_age   Always       -       12610

 10 Spin_Retry_Count        0x0032   100   099   000    Old_age   Always       -       1

 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0

 12 Power_Cycle_Count       0x0032   098   098   000    Old_age   Always       -       2727

192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       262

193 Load_Cycle_Count        0x0032   150   150   000    Old_age   Always       -       150241

194 Temperature_Celsius     0x0022   101   069   000    Old_age   Always       -       46

196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0

197 Current_Pending_Sector  0x0032   200   172   000    Old_age   Always       -       3

198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0

199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0

200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

240 Head_Flying_Hours       0x0032   084   084   000    Old_age   Always       -       11889

241 Total_LBAs_Written      0x0032   001   001   000    Old_age   Always       -       223935109437564

242 Total_LBAs_Read         0x0032   200   200   000    Old_age   Always       -       65672378753



SMART Error Log Version: 1

ATA Error Count: 58694 (device log contains only the most recent five errors)

	CR = Command Register [HEX]

	FR = Features Register [HEX]

	SC = Sector Count Register [HEX]

	SN = Sector Number Register [HEX]

	CL = Cylinder Low Register [HEX]

	CH = Cylinder High Register [HEX]

	DH = Device/Head Register [HEX]

	DC = Device Command Register [HEX]

	ER = Error register [HEX]

	ST = Status register [HEX]

Powered_Up_Time is measured from power on, and printed as

DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,

SS=sec, and sss=millisec. It "wraps" after 49.710 days.



Error 58694 occurred at disk power-on lifetime: 12497 hours (520 days + 17 hours)

  When the command that caused the error occurred, the device was active or idle.



  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  40 51 00 b1 e9 3c 40  Error: UNC at LBA = 0x003ce9b1 = 3991985



  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  60 20 28 25 d5 3e 18 00   1d+04:43:36.062  READ FPDMA QUEUED

  61 08 20 bd 28 3e 18 00   1d+04:43:36.061  WRITE FPDMA QUEUED

  61 08 18 1d 1e 3e 18 00   1d+04:43:36.060  WRITE FPDMA QUEUED

  61 20 10 65 e8 f0 17 00   1d+04:43:36.059  WRITE FPDMA QUEUED

  61 20 10 65 fb f0 17 00   1d+04:43:36.059  WRITE FPDMA QUEUED



Error 58693 occurred at disk power-on lifetime: 12497 hours (520 days + 17 hours)

  When the command that caused the error occurred, the device was active or idle.



  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  40 51 00 b1 e9 3c 40  Error: UNC at LBA = 0x003ce9b1 = 3991985



  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  60 20 20 05 1e 3e 18 00   1d+04:43:32.575  READ FPDMA QUEUED

  61 08 18 55 f7 3d 18 00   1d+04:43:32.575  WRITE FPDMA QUEUED

  61 08 10 dd e0 3d 18 00   1d+04:43:32.574  WRITE FPDMA QUEUED

  61 08 08 e5 d3 3d 18 00   1d+04:43:32.573  WRITE FPDMA QUEUED

  60 20 78 a5 e9 3c 02 00   1d+04:43:32.573  READ FPDMA QUEUED



Error 58692 occurred at disk power-on lifetime: 12497 hours (520 days + 17 hours)

  When the command that caused the error occurred, the device was active or idle.



  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  40 51 00 b1 e9 3c 40  Error: WP at LBA = 0x003ce9b1 = 3991985



  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  61 08 48 e5 d1 3d 18 00   1d+04:43:29.084  WRITE FPDMA QUEUED

  61 08 38 0d 25 d8 01 00   1d+04:43:29.084  WRITE FPDMA QUEUED

  61 08 30 e5 cf 3d 18 00   1d+04:43:29.084  WRITE FPDMA QUEUED

  61 08 28 15 45 3a 18 00   1d+04:43:29.084  WRITE FPDMA QUEUED

  61 10 20 9d cf 3d 18 00   1d+04:43:29.083  WRITE FPDMA QUEUED



Error 58691 occurred at disk power-on lifetime: 12497 hours (520 days + 17 hours)

  When the command that caused the error occurred, the device was active or idle.



  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  40 51 00 b1 e9 3c 40  Error: WP at LBA = 0x003ce9b1 = 3991985



  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  61 08 28 0d 25 d8 01 00   1d+04:43:25.740  WRITE FPDMA QUEUED

  61 08 20 15 45 3a 18 00   1d+04:43:25.739  WRITE FPDMA QUEUED

  61 08 18 cd f9 33 02 00   1d+04:43:25.738  WRITE FPDMA QUEUED

  61 08 18 b5 f9 33 02 00   1d+04:43:25.738  WRITE FPDMA QUEUED

  61 08 08 c5 f9 33 02 00   1d+04:43:25.738  WRITE FPDMA QUEUED



Error 58690 occurred at disk power-on lifetime: 12497 hours (520 days + 17 hours)

  When the command that caused the error occurred, the device was active or idle.



  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  40 51 00 b1 e9 3c 40  Error: WP at LBA = 0x003ce9b1 = 3991985



  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  61 08 38 0d 25 d8 01 00   1d+04:43:22.432  WRITE FPDMA QUEUED

  61 08 30 15 45 3a 18 00   1d+04:43:22.431  WRITE FPDMA QUEUED

  61 28 28 85 03 36 02 00   1d+04:43:22.431  WRITE FPDMA QUEUED

  61 08 20 cd f9 33 02 00   1d+04:43:22.431  WRITE FPDMA QUEUED

  60 20 18 65 ca 3d 18 00   1d+04:43:22.431  READ FPDMA QUEUED



SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Short offline       Completed: read failure       90%      8550         37546387

# 2  Short offline       Completed without error       00%         0         -



SMART Selective self-test log data structure revision number 1

 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.


#8 AustrAlien

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Posted 15 November 2012 - 01:25 AM

I apologise for the delay in getting back to you. I have been without internet connection since the phone/broadband line was cut by machinery working less than 200 yards up the street.

I am currently trying to catch up on topics and will reply to you as soon as possible.
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#9 kevin.holmes

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Posted 15 November 2012 - 11:17 AM

I have seen this specific laptop multiple times with the same issue you are having. How hot is the bottom of the laptop after it shuts down? Everytime i get an issue like this with that laptop it was always an overheating issue.

#10 Bob Tums

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Posted 15 November 2012 - 01:08 PM

I apologise for the delay in getting back to you. I have been without internet connection since the phone/broadband line was cut by machinery working less than 200 yards up the street.I am currently trying to catch up on topics and will reply to you as soon as possible.


Thank you for the update.

I have seen this specific laptop multiple times with the same issue you are having. How hot is the bottom of the laptop after it shuts down? Everytime i get an issue like this with that laptop it was always an overheating issue.

Hello. Whenever I am playing games the bottom does get very hot, I would guess up to around 200°F judging from when I let my laptop cool down and checking the temperature by alt+tabbing out. I am getting the temperature readings from Core Temp. Also I do remember finding a article about how either this model or series of laptops do not cool properly. I would have to find that article again.


In reply to both of you. I did manage to open my laptop and clean out the keyboard and got a can of compressed to blow out the vent located in the back and the fan located on the bottom. I was going to try to remove the fan entirely but I did not want to risk damaging my screen or any internal components as I would have to remove almost everything. I did remove and put back in my WiFi antenna (in the process of almost getting to the fan) so I don't know if that would have any effect on the previous findings of a faulty/outdated WiFi driver. I have still not been able to update that either. So far I have not tried to do anything intensive with my laptop and it has not shut down on me either.

Edited by Bob Tums, 15 November 2012 - 01:11 PM.





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