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sudden shut down


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9 replies to this topic

#1 Anon5

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Posted 30 October 2012 - 05:48 PM

Hello everyone..


For the past few weeks my laptop has been suddenly shutting down(ex.pulling the battery with no power supply) from either waking up from hibernate or a boot up, but not from sleep mode.

It will start up, load windows, and after a minute or two it will do its thing, usually twice and be fine for the rest of the day until the next boot. It does not do it in safe mode and it is not a overheat issue

I've done many virus/malware scans and come up with nothing. I can't think of anything that would cause this.


Any suggestions would be appreciated. Thanks

Gateway FX about 4yrs old

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#2 jhayz

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Posted 31 October 2012 - 03:05 AM

Have you tried cleaning out the laptop lately from dust internally?

Download Speccy and then install the program. To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

It does not do it in safe mode and it is not a overheat issue

How to perform a clean boot : http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/228/~/booting-clean-in-windows-7,-vista,-xp,-me-and-98
By enabling certain programs or services every restart, the last enabled that shutsdown your PC would likely be the culprit.

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#3 Zodiac Control

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Posted 31 October 2012 - 07:23 AM

have to tried to do "msconfig" diagnostic services only boot up? I'm thinking maybe you have some unwanted processes, maybe not a virus or spyware, but just clutter.

try being in safe mode, and going to run mode by pressing "windows key + r", then by typing in "msconfig", afterwards you will see a checkbox by the diagnostic option.

#4 Anon5

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Posted 31 October 2012 - 02:50 PM

I have not cleaned it out recently, but i will..

Here is a speccy
http://speccy.piriform.com/results/RZNIX81YKhc6fnAR4numGBv

The more I think about it the more i believe it to be some type of error ..also one bit of info I let out was that after it shuts down it restarts in Windows error recovery.

and i will give your suggestions a go.

Thank you

(Hopefully I did the speccy thing right)

#5 AustrAlien

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Posted 31 October 2012 - 06:20 PM

..also one bit of info I let out was that after it shuts down it restarts in Windows error recovery.

Please zip up the last 4 minidumps and attach to your reply so I can have a closer look. There's a chance I might get some more useful info from them.
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the most recent minidump file.
  • Hold down the <Ctrl> key, and click on the 3 next-most recent minidump files to also select them.
  • Release the <Ctrl> key.
  • Now, right-click on one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

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#6 Anon5

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Posted 31 October 2012 - 07:17 PM

Lets say that both folders are empty, now what?

#7 AustrAlien

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Posted 31 October 2012 - 08:11 PM

Lets say that both folders are empty ...

Please explain what you mean.

You wrote: " ..also one bit of info I let out was that after it shuts down it restarts in Windows error recovery."
This means that the Windows system is crashing and restarting, and in this case I expect that it will be saving minidumps in the Minidump folder.
  • I need you to look in that folder and tell me whether or not there are any minidump files in there.
  • If so, I would like to get a look at them.
You may need change a setting in Windows Explorer to enable you to see the contents of the Minidump folder.

Edited by AustrAlien, 31 October 2012 - 08:12 PM.

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#8 jhayz

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Posted 31 October 2012 - 11:47 PM

From the speccy report :

Running: Windows Firewall -> Not accurate report but might wanna double check.

Running: Norton Security Suite -> Is it expired? Might also have built-in firewall feature.
ccsvchst.exe
Process ID:
3604
User:
Bobo
Domain:
Bobo-PC
Path:
C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe

Antivirus: Enabled
Company Name: Microsoft
Display Name: Microsoft Security Essentials

Basically, you have 2 antiviruses installed which may be why its not shutting down in safemode. If the Norton software is expired, download their removal tool online and follow the uninstall process.

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#9 Anon5

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Posted 01 November 2012 - 02:15 PM

alright, I changed the settings and still the minidump folder is empty, possibly because of ccleaner, though i have not used it lately, so I'm not sure whats going on there...

Running: Windows Firewall -> Not accurate report but might wanna double check.

These Settings are being manage by vendor app norton360.

Norton is up to date and secure, does this mean I need to disable MSE?

Also I ran it in diagnostics service and did not crash. Before i shut it down I switched it to "Normal start up" but, came back up to "selective start up" with all three checked.

Next action will be the clean boot.

Thanks

#10 coxchris

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Posted 02 November 2012 - 02:13 PM

You have to disable either or

Any dual antivirus running will conflict and hog your system Norton does this very often.

Normal Mode vs Diagnostics mode

Normal boot mode is essentially every process will boot up.

Diagnostic mode

This mode is essentially only the services that are required to boot up.

C Cleaner will empty out your minidumps folder if you select it from Windows tab.

Edited by coxchris, 02 November 2012 - 02:13 PM.

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