Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop won't load after welcome screen


  • Please log in to reply
4 replies to this topic

#1 kales

kales

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:13 PM

Posted 29 October 2012 - 04:13 PM

I have a Compaq Presario CQ56 with Windows 7. A couple months back my notebook refused to start up after the Welcome screen. It became stuck on a black screen with the cursor. Safe mode with and without networking also refused to load. We eventually fixed the problem by doing a system restore to the manufacturers settings, but start up has been slower than usual ever since.

A few days ago it began to do it again. This time, however, I was able to access safe mode. After restarting several times, I only managed to get my notebook to start up fully after taking out the battery and letting it load up just plugged into the wall. I put the battery back in but I haven't restarted it since in case the problem repeats and the battery removal method doesn't work.

I don't know what the problem is. Any suggestions?

BC AdBot (Login to Remove)

 


#2 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:13 AM

Posted 30 October 2012 - 08:51 AM

Check your hard drive status first by running a diagnostic test. If your laptop supports from BIOS setup, please run the short and long test for any errors or passed results.

Tekken
 


#3 kales

kales
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:13 PM

Posted 30 October 2012 - 10:46 AM

Should I post the results here? What do I do if I encounter errors?

#4 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:13 AM

Posted 30 October 2012 - 10:52 AM

Any errors found starting from the short test means the hard drive is failing.

Tekken
 


#5 kales

kales
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:13 PM

Posted 30 October 2012 - 12:12 PM

Hard drive passed both the short and long test.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users