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Laptop is temperamental - wont always start


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#1 fabfifie

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Posted 29 October 2012 - 02:55 PM

Hi, I wonder if someone can assist. My partner's laptop is being a little temperamental. Sometimes it boots up okay but other times it boots up and closes down repeatedly. The only way to stop this is to take the battery out. Any help gratefully received.

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#2 noknojon

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Posted 29 October 2012 - 06:42 PM

The only way to stop this is to take the battery out.

Hi -
By this do you mean it only starts / runs under plugged into power generally ??
Sounds like a faulty battery or dead (not charging) battery -

Try the battery in a same (similar) make / model computer, and see if it works (with power turned off) - Post the results -
Try a known good battery in the problem computer and what is the result - Also clean battery terminals only with clean (not damp) cloth -

Just a few ideas for you -

Good luck -

#3 fabfifie

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Posted 30 October 2012 - 11:55 AM

We know that the battery is a problem so we tend to have the laptop powered via the mains. The problem is that the laptop boots up to the point wgere you enter password. it then goes shuts down and reboots continually

#4 noknojon

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Posted 30 October 2012 - 05:02 PM

OK -
Try to start the computer in Safe Mode or Safe Mode with Networking or even select "Last Known Good Config"
Is there still a problem with >>"it then goes shuts down and reboots continually"<< -

Do you help to do this ??

Thank You -

#5 fabfifie

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Posted 31 October 2012 - 12:07 PM

Hi, have booted up in Safe Mode and was able to get to the "normal" screen. Booted it down and rebooted it in normal mode and it seemed to be okay although we got a message saying that "critical errors had been detected" but didn't say what they were




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