Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't sign into Windows Live Messenger 2012. WLM 2011 Works Fine


  • Please log in to reply
1 reply to this topic

#1 jperella

jperella

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:03:26 AM

Posted 29 October 2012 - 12:48 AM

***I WAS ADVISED TO REMOVE SOME OF THE ATTACHED LOGS***

Roughly a week ago for an unknown reason I became unable to log into Windows Live Messenger 2012. Up until this point I was using 2012 just fine. If I uninstall and install 2011 I can sign in fine, which seems to rule out firewall/antivirus issues. I can log in with my account on the web and other devices. If I re-install 2012, no luck



I've tried virtually every process listed on the Internet and cannot resolve this. Worse, the error message has changed as I try different fixes. Currently it is 800706be. I've completely deleted Windows Essentials multiple times and always get the same issue



MalwareBytes and Kaspersky scan comes back clean. I've run registry fixes with RegCure and RegZooka



From the Messenger splash screen

If I go to Options > Connections > Advanced Settings and Test the HTTP connection setting i get the followingle

"We are unable to connect (80072f06)"



when I try to sign into Messenger, it says the service is unavailable and leaves the following in the Event Viewer

------------------------------------------------

Fault bucket 3186599919, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: wlcomm.exe

P2: 16.4.3505.912

P3: 50511008

P4: StackHash_6e44

P5: 6.1.7601.17725

P6: 4ec49b8f

P7: c0000374

P8: 000ce6c3

P9:

P10:

Attached files:

C:\Users\jeremy.perella\AppData\Local\Temp\WERB75F.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\jeremy.perella\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_wlcomm.exe_9bc39255e1c2cd3f88dd9fb4a26117f3a394778_2106c19c

Analysis symbol:

Rechecking for solution: 0

Report Id: 4a96fd1c-2188-11e2-8968-9cb70deb7055

Report Status: 0



------------------------------------------------------------------------



Faulting application name: wlcomm.exe, version: 16.4.3505.912, time stamp: 0x50511008

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f

Exception code: 0xc0000374

Fault offset: 0x000ce6c3

Faulting process id: 0x2108

Faulting application start time: 0x01cdb5950c44facd

Faulting application path: C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Report Id: 4a96fd1c-2188-11e2-8968-9cb70deb7055



This seems to be the root cause of my issue.



I'm attaching various logs I've collected. Any help would be MUCH appreciated.

I can send a HackThisLog if it will help

thanks!

Attached Files


Edited by jperella, 29 October 2012 - 07:39 AM.


BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:06:26 PM

Posted 29 October 2012 - 06:11 AM

First go to Programs and Features in Control Panel and Delete both RegCure and RegZooka - Both will not fix anything and cause problems.
""I can send a HackThisLog if it will help"" << This program is rarely used, and never in this area of the forum -

""Currently it is 800706be.""
This issue and error message is often related to Windows update and several connection problems.

You can first try Windows Update troubleshooting tool by going to Start -> Control Panel -> Troubleshooting -> Fix problems with Windows Update.
If the issue persists, rename the Windows Update Temporary folders by the steps below:
1. Click the Start Button and type in "Notepad" (without the quotation marks) in the open box and press Enter.
2. Copy the following commands and paste them into the opened Notepad window:

net stop wuauserv
net stop Cryptsvc
ren %windir%\SoftwareDistribution sdold.old
ren %windir%\system32\catroot2 crt2old.old
net start wuauserv
net start Cryptsvc

3. After pasting the above commands, please close the Notepad window. Then choose "Save" when you are prompted to save the file. Type "temp.bat" (without the quotation marks) as the file name and choose Desktop from the left panel as the location. NOTE the .bat extension is very important
4. Right click the temp.bat file on Desktop and choose Run as administrator.
5. A DOS-like window will begin processing.

Then, please restart the computer and check if we can update / access now.

Thank You -






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users